About Learneo Learneo is a platform of builder-driven businesses, including Course Hero, CliffsNotes, LitCharts, Quillbot, Symbolab, and Scribbr, all united around a shared mission of supercharging productivity and learning for everyone. We attract and scale high growth businesses built and run by visionary entrepreneurs. Each team innovates independently but has a unique opportunity to collaborate, experiment, and grow together, and they are supported by centralized corporate operations functions, including HR, Finance and Legal. Role Overview The IT Systems Engineer II will be a key contributor to the IT Operations team, responsible for designing, automating, and managing scalable IT infrastructure and cloud environments. This role requires deep technical expertise in automation, IT Infrastructure and DevOps practices, cloud engineering (AWS/GCP), coupled with excellent communication and collaboration skills. The ideal candidate will have at least 8 years of experience in IT infrastructure, automation, and systems engineering — capable of bridging the gap between IT operations, cloud technologies, and engineering teams to drive operational excellence. Responsibilities - Infrastructure & Systems Engineering - Support and maintain scalable and secure IT infrastructure across cloud (GCP/AWS) and on-prem environments. - Ensure high availability and performance of internal IT systems, applications, and collaboration tools. - Automate provisioning, monitoring, and maintenance processes using modern scripting and orchestration tools. - Manage identity, access, and device management solutions ensuring compliance and security. - Automation & DevOps - Automate repetitive IT and operational tasks using Python, PowerShell, or Bash. - Develop and maintain Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or CloudFormation. - Build and manage CI/CD pipelines for infrastructure and application deployments. - Collaborate with development and security teams to optimize DevOps workflows and improve deployment reliability. - Cloud Engineering (AWS / GCP) - Manage and optimize workloads in AWS and GCP environments, ensuring cost efficiency (FinOps alignment). - Implement cloud security best practices in alignment with organizational compliance standards. - Troubleshoot complex issues in multi-cloud or hybrid environments. - Drive automation for provisioning, scaling, and monitoring of cloud resources. - IT Support & Collaboration Tools - Provide Tier 3-level support for critical IT systems and escalations. - Manage enterprise collaboration platforms (e.g., Google Workspace, Slack, Zoom, Atlassian Suite, CI/CD tools etc.). - Ensure seamless integration between IT tools, systems, and internal applications. • Work closely with global IT teams to maintain consistent service delivery and user satisfaction. - Security & Compliance - Implement and maintain endpoint and cloud security controls. - Support vulnerability management, patching, and compliance initiatives (SOC, GDPR, ISO, etc.). - Partner with SecOps and FinOps teams to ensure secure, efficient, and compliant infrastructure operations. - Communication & Collaboration - Act as a bridge between IT operations, engineering, and business teams to translate technical requirements into practical solutions. - Provide clear documentation, communication, and training for IT processes and automation systems. - Support cross-functional initiatives led by ITOps and collaborate across multiple time zones. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field. - 8+ years of experience in IT Systems Engineering, Automation, or DevOps roles. - Hands-on expertise in cloud platforms (AWS and/or GCP) and associated automation tools. - Strong scripting and development skills in Python, with experience in automating IT processes. - Deep understanding of IT infrastructure (Linux , Windows Ad, networking, identity management, device management, monitoring, etc.). - Proven ability to deliver automation and infrastructure projects in a fast-paced, global environment. - Excellent communication and collaboration skills with a customer-first mindset. - Experience working in distributed, remote-first organizations is a plus. Bonus Points - Certifications in AWS (e.g., AWS SysOps/DevOps Engineer), GCP (e.g., Professional Cloud Engineer), or related areas. - Experience with IaC (Terraform, Ansible), CI/CD (Jenkins, GitLab, GitHub Actions), and monitoring tools (Prometheus, Grafana). - Exposure to FinOps or cloud cost optimization. - Knowledge of ITIL processes or similar frameworks. Benefits & Perks - Competitive salary and annual bonus - Medical coverage - Life and accidental insurance - Vacation & leaves of absence (menstrual, flexible, special, and more!) - Developmental opportunities through education & developmental reimbursements & professional workshops - Maternity & parental leave - Hybrid & remote model with flexible working hours - On-site & remote company events throughout the year - Tech & WFH stipends & new hire allowances - Employee referral program - Premium access to QuillBot *Benefits and benefit amounts differ by region. A comprehensive list applicable to your region will be provided in your interview process. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested: we'd love to learn how you can amplify our team with your unique experience! This role is eligible for hire in India. We are a virtual-first company with employees across the United States, Canada, India, Germany, and the Netherlands. Our compensation approach is market-based and varies by location while ensuring fairness, consistency, and transparency. The base pay for this role is determined by several factors, including: - Relevant professional experience - Skills and expertise - Scope and responsibilities of the role - Internal equity considerations In addition to base salary, total compensation may include bonus, equity, and benefits. Eligibility depends on role, level, and location. We are committed to equal pay for equal work, and all compensation decisions are made using consistent, gender-neutral criteria in alignment with pay transparency requirements #Learneo #LI-Remote #LI-DH1 Equal ​Employment Opportunity Statement ​(EEO) We are an equal opportunity employer and value diversity and ​inclusion within our company. ​We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender ​identity, gender expression, sexual orientation, age, marital status, ​veteran status, or ​ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.

About Us Quillbot was founded in 2017 with a mission to help students and professionals strengthen their writing. Today, we help over 56 million people around the world create great things. Whether you're writing, designing, coding, or collaborating, Quillbot is a place where anyone can create at the speed of thought. Our AI-powered tools help you think clearly, communicate effectively, and create beautifully—across every platform, in any format, at any skill level. If you're passionate about using technology to make the path from inspiration to execution more accessible, intentional, and relevant, come join us. Role Overview The IT Systems Engineer II will be a key contributor to the IT Operations team, responsible for designing, automating, and managing scalable IT infrastructure and cloud environments. This role requires deep technical expertise in automation, IT Infrastructure and DevOps practices, cloud engineering (AWS/GCP), coupled with excellent communication and collaboration skills. The ideal candidate will have at least 8 years of experience in IT infrastructure, automation, and systems engineering — capable of bridging the gap between IT operations, cloud technologies, and engineering teams to drive operational excellence. Responsibilities - Infrastructure & Systems Engineering - Support and maintain scalable and secure IT infrastructure across cloud (GCP/AWS) and on-prem environments. - Ensure high availability and performance of internal IT systems, applications, and collaboration tools. - Automate provisioning, monitoring, and maintenance processes using modern scripting and orchestration tools. - Manage identity, access, and device management solutions ensuring compliance and security. - Automation & DevOps - Automate repetitive IT and operational tasks using Python, PowerShell, or Bash. - Develop and maintain Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or CloudFormation. - Build and manage CI/CD pipelines for infrastructure and application deployments. - Collaborate with development and security teams to optimize DevOps workflows and improve deployment reliability. - Cloud Engineering (AWS / GCP) - Manage and optimize workloads in AWS and GCP environments, ensuring cost efficiency (FinOps alignment). - Implement cloud security best practices in alignment with organizational compliance standards. - Troubleshoot complex issues in multi-cloud or hybrid environments. - Drive automation for provisioning, scaling, and monitoring of cloud resources. - IT Support & Collaboration Tools - Provide Tier 3-level support for critical IT systems and escalations. - Manage enterprise collaboration platforms (e.g., Google Workspace, Slack, Zoom, Atlassian Suite, CI/CD tools etc.). - Ensure seamless integration between IT tools, systems, and internal applications. • Work closely with global IT teams to maintain consistent service delivery and user satisfaction. - Security & Compliance - Implement and maintain endpoint and cloud security controls. - Support vulnerability management, patching, and compliance initiatives (SOC, GDPR, ISO, etc.). - Partner with SecOps and FinOps teams to ensure secure, efficient, and compliant infrastructure operations. - Communication & Collaboration - Act as a bridge between IT operations, engineering, and business teams to translate technical requirements into practical solutions. - Provide clear documentation, communication, and training for IT processes and automation systems. - Support cross-functional initiatives led by ITOps and collaborate across multiple time zones. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field. - 8+ years of experience in IT Systems Engineering, Automation, or DevOps roles. - Hands-on expertise in cloud platforms (AWS and/or GCP) and associated automation tools. - Strong scripting and development skills in Python, with experience in automating IT processes. - Deep understanding of IT infrastructure (Linux , Windows Ad, networking, identity management, device management, monitoring, etc.). - Proven ability to deliver automation and infrastructure projects in a fast-paced, global environment. - Excellent communication and collaboration skills with a customer-first mindset. - Experience working in distributed, remote-first organizations is a plus. Bonus Points - Certifications in AWS (e.g., AWS SysOps/DevOps Engineer), GCP (e.g., Professional Cloud Engineer), or related areas. - Experience with IaC (Terraform, Ansible), CI/CD (Jenkins, GitLab, GitHub Actions), and monitoring tools (Prometheus, Grafana). - Exposure to FinOps or cloud cost optimization. - Knowledge of ITIL processes or similar frameworks. Benefits & Perks - Competitive salary and annual bonus - Medical coverage - Life and accidental insurance - Vacation & leaves of absence (menstrual, flexible, special, and more!) - Developmental opportunities through education & developmental reimbursements & professional workshops - Maternity & parental leave - Hybrid & remote model with flexible working hours - On-site & remote company events throughout the year - Tech & WFH stipends & new hire allowances - Employee referral program - Premium access to QuillBot *Benefits and benefit amounts differ by region. A comprehensive list applicable to your region will be provided in your interview process. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested: we'd love to learn how you can amplify our team with your unique experience! This role is eligible for hire in India. We are a virtual-first company with employees across the United States, Canada, India, Germany, and the Netherlands. Our compensation approach is market-based and varies by location while ensuring fairness, consistency, and transparency. The base pay for this role is determined by several factors, including: - Relevant professional experience - Skills and expertise - Scope and responsibilities of the role - Internal equity considerations In addition to base salary, total compensation may include bonus, equity, and benefits. Eligibility depends on role, level, and location. We are committed to equal pay for equal work, and all compensation decisions are made using consistent, gender-neutral criteria in alignment with pay transparency requirements #Quillbot #LI-Remote #LI-DH1 Equal ​Employment Opportunity Statement ​(EEO) We are an equal opportunity employer and value diversity and ​inclusion within our company. ​We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender ​identity, gender expression, sexual orientation, age, marital status, ​veteran status, or ​ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.

• Perform the Engineer of Record role on small to mid-sized projects. • Engineer multi-faceted projects requiring a wide range of technical skills including: coverage and capacity design, microwave system analysis, RF LMR system and BDA design, WAN network design, and knowledge of Motorola ASTRO systems. • Conduct frequent and detailed interactions with customers and consultants to facilitate design reviews, system staging and acceptance testing events, coverage acceptance testing, live system upgrades, and troubleshooting efforts. • Exhibit professionalism through written and oral communications, a high level of commitment and accountability to project and customer demands, ownership of technical solutions, problem-solving, and project timelines. • Work closely with Project Management teams, Engineering teams, Technicians, and the customer to ensure successful project execution.

• Serve as a senior escalation point for complex technical issues • Troubleshoot networking, firewalls, VPNs, Wi-Fi, Microsoft 365, endpoints, and SaaS platforms • Support restaurant technology environments including POS systems such as Toast, Aloha, Micros, and Xenial • Communicate directly with clients during outages and critical incidents • Mentor and coach Tier 1 and Tier 2 technicians • Help maintain SLA performance, ticket quality, and operational standards • Coordinate with ISPs, vendors, and third-party providers • Support onboarding and stabilization of inherited client environments • Participate in an on-call rotation - Every other week Mon-Wed