• Own and manage the company’s landing page ecosystem across acquisition channels. • Run and optimize a data-driven landing page testing framework, including performance tracking, winner selection, and implementation of learnings. • Develop, launch, and optimize new landing page systems for emerging acquisition channels, including Native Advertising. • Collaborate with media buyers, creative teams, and copywriters to create high-converting landing page experiences. • Lead ongoing conversion rate optimization (CRO) initiatives through testing, analysis, and experimentation. • Identify conversion bottlenecks and implement improvements based on performance data. • Establish and refine landing page processes, documentation, and operational workflows. • Manage external or internal copywriters and ensure a steady pipeline of high-performing landing page concepts. • Analyze key metrics including ROAS, conversion rates, customer acquisition costs, and funnel performance. • Act as the primary point of contact between landing page production, paid media teams, and creative stakeholders.

Senior Global Merchandise Planner HQ-Office, San Francisco, CA, USA Full time job requisition id R-0151843 Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future. The Senior Global Merchandise Planner will use data to inform global assortment plans for an assigned group of product categories to maximize margin, sales and meet financial goals. Reporting to the Director of Global Merchandise Planning, you will work with Global Merchants and Product Development to set costing and product count targets. You will also work with Brand Strategy and Finance to set long range category plans by providing strategic support to promote brand strategy and vision.   About the Job Pre-Season - Work with Global Merchants to manage the Merchandise Financial plans and the development of seasonal sub-category productivity plans and targets (assortment architecture) for assigned product categories. - Develop a tops down global perspective on seasonal investment strategies which focus on monetizing big ideas and seasonal themes. - Participate in seasonal checkpoints and cross-functional milestones with both regional and global teams to ensure investment goals are aligned. - Accountable to "balance" Global Merchandising aspirations with solid foundations of "facts" and delivering a solid global plan. - Leverage leadership as the principal liaison between Global Merchandising, Regional Merchandise Planning, Product Development and Global Supply Planning. - Proactively identify areas of risk and opportunity for capacity management for the Supply Planning teams through assessment of bottoms up plans. In-Season - Perform financial risk assessment against sales forecasts - Analyze and assess the global sales performance of assigned product categories. - Help prepare and participate in Global monthly business review meetings - Proactively present recommendations and other analysis to manager to create short and long-term business goals - Promote and direct development of analysis that yields actionable insights to improve effectiveness of global product assortments Post-Season - Recap KPI's for the season and detail risk, opportunities and drivers - Hindsight development process   About You - Bachelor's degree; Finance, Operations, Retail Management or Business Management required (or equivalent work experience) - 4+ years of experience in: retail merchandise planning, merchandising, demand forecasting; inventory management, allocation or replenishment; financial planning or financial analysis experience - Advanced proficiency in Microsoft excel required (can perform complex functions); can organize and manipulate large quantities of data to guide our decisions - Demonstrated data analysis to interpret meaningful themes from quantitative data - Retail math skills, understanding of forecasting methodology - Proven ability to work cross-functionally across teams, global regions, and cultures - Owns business performance while leveraging complex data to tell clear, actionable stories that influence decisions - Leader who consistently brings new ideas and solutions to improve business performance - Drives initiatives independently, ensuring alignment to broader business strategy - Challenges the status quo and continuously looks for ways to optimize processes and results This is a hybrid work schedule based in our San Francisco, CA headquarters. You will be expected in office 3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on business needs.   The expected starting salary range for this role is $92,300 - $135,300 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs. Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here.   LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success. #LI-Hybrid   EOE M/F/Disability/Vets   LOCATION San Francisco, CA, USA   FULL TIME/PART TIME Full time   FILL DATE This position is expected to be filled by 08/13/2026.

Role Description This is not a traditional support role. You'll be the friendly, knowledgeable voice Happy Howl customers turn to when they have questions, concerns, or doubts — and you'll be just as comfortable resolving an issue as you are turning a cancel-intent conversation into a long-term subscriber. Every interaction is a save opportunity. You'll own the retention queue, handle high-volume inbound tickets, take phone calls, and protect subscriber revenue — while delivering the warm, one-touch customer experience Happy Howl is known for. You'll work across phone, email, text, chat, and social media, and you'll be a key player in our ability to retain customers, grow MRR, and protect the brand's reputation online. Qualifications - 3+ years in customer service, preferably in e-commerce, subscription, or DTC - Demonstrated ability to retain or save customers — whether through a cancellation desk, membership retention, or subscription support role - Excellent written and verbal communication: warm, clear, and concise across every channel - Comfortable managing high volume with a one-touch mindset — you resolve issues completely the first time - Comfortable on the phone — our phone channel is growing and you'll be a key part of how we show up there - Self-motivated, positive, and thrives in a fast-paced remote environment - A genuine love for dogs and the ability to speak about pet health and nutrition with passion and curiosity Requirements - Own the cancel-intent queue — engage with empathy, identify the root cause, and offer the right solution to retain the subscriber - Handle 'didn't intend to subscribe' tickets with care — save where possible, resolve with grace where not - Turn pause, skip, and frequency-change requests into opportunities — understand the real need and recommend the plan that fits the dog best - Answer product, ingredient, and plan recommendation questions — these are save opportunities, not just info requests - Identify upsell and cross-sell moments naturally within service conversations — add-ons, frequency upgrades, complementary products - Track your own save rate and retained MRR weekly — you own this number and we'll celebrate it - Develop fluency in our product line so you can speak confidently about ingredients, nutrition, feeding guides, and how Happy Howl compares — that knowledge is your best retention tool - Comfortable with soft-sell and upsell conversations — you treat revenue as a natural extension of great service - Manage high-volume inbound tickets across Gorgias, Shopify, Stay.ai, and Aircall with speed, warmth, and a one-touch mindset - Handle subscription management, order questions, and general support across email, phone, SMS, chat, and social media - Resolve shipping errors, address updates, account changes, and technical payment issues - Escalate cross-track tickets when a support conversation reveals churn risk - Document customer feedback to help the team improve products, messaging, and processes - Respond to Trustpilot and Stamped reviews within 24 hours — turning public complaints into visible wins - Manage social media messages and comments in a timely, on-brand, and professional way - Flag recurring themes in reviews and social to the team so we address root causes, not just symptoms Benefits - Remote — work from anywhere - Flexible weekend hours (4 hours on Saturday or Sunday) - Bonus opportunity tied directly to retention and save rate performance - Health insurance, dental insurance, and employee discount - Join a fast-growing, pet-focused company making a real difference in dogs' lives How to Apply Please respond with your experience, why you'd be a great fit, and any background in pet, wellness, e-commerce, or subscription industries. Tell us about a time you retained or saved a customer who was about to cancel or leave — what did you do and what was the outcome? Bonus if you have hands-on experience with Shopify, Stay.ai, Gorgias, or Aircall. We are looking to fill this position immediately.

• Edit a wide range of performance-driven video content for Instagram, Facebook, TikTok, YouTube, and occasional high-visibility campaigns. • Work across vertical short-form ads and horizontal long-form pieces. • Collaborate with our Creative Director and marketing team to concept, refine, and deliver assets optimized for engagement, click-through, and conversion. • Incorporate performance feedback into rapid creative iterations. • Elevate raw footage with expert color grading, sound design, and motion graphics to match the Eskiin brand aesthetic.