Senior Global Merchandise Planner HQ-Office, San Francisco, CA, USA Full time job requisition id R-0151843 Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future. The Senior Global Merchandise Planner will use data to inform global assortment plans for an assigned group of product categories to maximize margin, sales and meet financial goals. Reporting to the Director of Global Merchandise Planning, you will work with Global Merchants and Product Development to set costing and product count targets. You will also work with Brand Strategy and Finance to set long range category plans by providing strategic support to promote brand strategy and vision.   About the Job Pre-Season - Work with Global Merchants to manage the Merchandise Financial plans and the development of seasonal sub-category productivity plans and targets (assortment architecture) for assigned product categories. - Develop a tops down global perspective on seasonal investment strategies which focus on monetizing big ideas and seasonal themes. - Participate in seasonal checkpoints and cross-functional milestones with both regional and global teams to ensure investment goals are aligned. - Accountable to "balance" Global Merchandising aspirations with solid foundations of "facts" and delivering a solid global plan. - Leverage leadership as the principal liaison between Global Merchandising, Regional Merchandise Planning, Product Development and Global Supply Planning. - Proactively identify areas of risk and opportunity for capacity management for the Supply Planning teams through assessment of bottoms up plans. In-Season - Perform financial risk assessment against sales forecasts - Analyze and assess the global sales performance of assigned product categories. - Help prepare and participate in Global monthly business review meetings - Proactively present recommendations and other analysis to manager to create short and long-term business goals - Promote and direct development of analysis that yields actionable insights to improve effectiveness of global product assortments Post-Season - Recap KPI's for the season and detail risk, opportunities and drivers - Hindsight development process   About You - Bachelor's degree; Finance, Operations, Retail Management or Business Management required (or equivalent work experience) - 4+ years of experience in: retail merchandise planning, merchandising, demand forecasting; inventory management, allocation or replenishment; financial planning or financial analysis experience - Advanced proficiency in Microsoft excel required (can perform complex functions); can organize and manipulate large quantities of data to guide our decisions - Demonstrated data analysis to interpret meaningful themes from quantitative data - Retail math skills, understanding of forecasting methodology - Proven ability to work cross-functionally across teams, global regions, and cultures - Owns business performance while leveraging complex data to tell clear, actionable stories that influence decisions - Leader who consistently brings new ideas and solutions to improve business performance - Drives initiatives independently, ensuring alignment to broader business strategy - Challenges the status quo and continuously looks for ways to optimize processes and results This is a hybrid work schedule based in our San Francisco, CA headquarters. You will be expected in office 3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on business needs.   The expected starting salary range for this role is $92,300 - $135,300 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs. Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here.   LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success. #LI-Hybrid   EOE M/F/Disability/Vets   LOCATION San Francisco, CA, USA   FULL TIME/PART TIME Full time   FILL DATE This position is expected to be filled by 08/13/2026.

Role Description This is not a traditional support role. You'll be the friendly, knowledgeable voice Happy Howl customers turn to when they have questions, concerns, or doubts — and you'll be just as comfortable resolving an issue as you are turning a cancel-intent conversation into a long-term subscriber. Every interaction is a save opportunity. You'll own the retention queue, handle high-volume inbound tickets, take phone calls, and protect subscriber revenue — while delivering the warm, one-touch customer experience Happy Howl is known for. You'll work across phone, email, text, chat, and social media, and you'll be a key player in our ability to retain customers, grow MRR, and protect the brand's reputation online. Qualifications - 3+ years in customer service, preferably in e-commerce, subscription, or DTC - Demonstrated ability to retain or save customers — whether through a cancellation desk, membership retention, or subscription support role - Excellent written and verbal communication: warm, clear, and concise across every channel - Comfortable managing high volume with a one-touch mindset — you resolve issues completely the first time - Comfortable on the phone — our phone channel is growing and you'll be a key part of how we show up there - Self-motivated, positive, and thrives in a fast-paced remote environment - A genuine love for dogs and the ability to speak about pet health and nutrition with passion and curiosity Requirements - Own the cancel-intent queue — engage with empathy, identify the root cause, and offer the right solution to retain the subscriber - Handle 'didn't intend to subscribe' tickets with care — save where possible, resolve with grace where not - Turn pause, skip, and frequency-change requests into opportunities — understand the real need and recommend the plan that fits the dog best - Answer product, ingredient, and plan recommendation questions — these are save opportunities, not just info requests - Identify upsell and cross-sell moments naturally within service conversations — add-ons, frequency upgrades, complementary products - Track your own save rate and retained MRR weekly — you own this number and we'll celebrate it - Develop fluency in our product line so you can speak confidently about ingredients, nutrition, feeding guides, and how Happy Howl compares — that knowledge is your best retention tool - Comfortable with soft-sell and upsell conversations — you treat revenue as a natural extension of great service - Manage high-volume inbound tickets across Gorgias, Shopify, Stay.ai, and Aircall with speed, warmth, and a one-touch mindset - Handle subscription management, order questions, and general support across email, phone, SMS, chat, and social media - Resolve shipping errors, address updates, account changes, and technical payment issues - Escalate cross-track tickets when a support conversation reveals churn risk - Document customer feedback to help the team improve products, messaging, and processes - Respond to Trustpilot and Stamped reviews within 24 hours — turning public complaints into visible wins - Manage social media messages and comments in a timely, on-brand, and professional way - Flag recurring themes in reviews and social to the team so we address root causes, not just symptoms Benefits - Remote — work from anywhere - Flexible weekend hours (4 hours on Saturday or Sunday) - Bonus opportunity tied directly to retention and save rate performance - Health insurance, dental insurance, and employee discount - Join a fast-growing, pet-focused company making a real difference in dogs' lives How to Apply Please respond with your experience, why you'd be a great fit, and any background in pet, wellness, e-commerce, or subscription industries. Tell us about a time you retained or saved a customer who was about to cancel or leave — what did you do and what was the outcome? Bonus if you have hands-on experience with Shopify, Stay.ai, Gorgias, or Aircall. We are looking to fill this position immediately.

• Edit a wide range of performance-driven video content for Instagram, Facebook, TikTok, YouTube, and occasional high-visibility campaigns. • Work across vertical short-form ads and horizontal long-form pieces. • Collaborate with our Creative Director and marketing team to concept, refine, and deliver assets optimized for engagement, click-through, and conversion. • Incorporate performance feedback into rapid creative iterations. • Elevate raw footage with expert color grading, sound design, and motion graphics to match the Eskiin brand aesthetic.

Title: Senior Product Manager, eCommerce Consumer Department Marketing Employment Type Full Time Location Remote Workplace type Fully remote Compensation $150,000 - $155,000 / year Job Description: At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. The Senior Product Manager, eCommerce Consumer Experience will report to the Vice President of Product and lead the strategy, roadmap, and execution of customer-facing digital experiences across Thorne.com. This role is responsible for driving measurable business growth through best-in-class eCommerce experiences that improve customer engagement, conversion, retention, and customer lifetime value across the online shopping journey. The ideal candidate brings deep experience in consumer product management within D2C eCommerce environments and thrives at the intersection of customer experience, business strategy, experimentation, and execution. This individual will partner closely with Product, Engineering, Design, Data Analytics, and Marketing teams to deliver intuitive, high-performing experiences on Thorne.com, including key pages, search, navigation, post-purchase, and personalization experiences. Success in this role requires strong product sense, customer empathy, data-informed decision making, and the ability to navigate ambiguity while driving alignment across cross-functional stakeholders. The ideal candidate is highly collaborative, organized, proactive, and comfortable balancing strategic thinking with hands-on execution in a fast-paced environment. RESPONSIBILITIES Product Leadership - Own and evolve the customer-facing product roadmap for Thorne.com, proactively driving initiatives that improve conversion, engagement, repeat purchase behavior, and customer lifetime value - Partner with senior leadership to define and execute product strategy across the ecommerce shopping experience and broader customer journey - Lead product discovery, roadmap prioritization, and feature delivery across key eCommerce experiences including Home Page, PLP, PDP, search, navigation, cart, checkout, post-purchase, and personalization - Facilitate product thinking, design thinking, and generative discovery workshops that align cross-functional teams around customer needs, business opportunities, and solution development - Translate customer insights, behavioral data, and business goals into actionable product requirements, experimentation opportunities, and high-quality feature launches - Champion a customer-first, experimentation-driven approach to product development, continuous optimization, and iterative learning Cross-Functional Execution - Collaborate closely with Engineering, Product Design, Data Analytics, and Marketing to deliver impactful customer experiences - Drive alignment across cross-functional stakeholders while balancing competing priorities, timelines, risks, and business objectives - Lead product and design reviews, support testing and rollout strategies, and communicate product requirements clearly across both technical and non-technical teams - Foster strong cross-functional relationships and contribute to a collaborative, accountable, and customer-centric culture Data-Informed Optimization - Drive improvements in discoverability, wayfinding, mobile conversion, and overall user experience through data-informed decision making - Analyze customer behavior, funnel performance, and site analytics to identify opportunities for optimization, experimentation, and growth - Monitor and improve key eCommerce KPIs including engagement and business metrics, such as conversion rate, AOV, repeat purchase behavior, and customer lifetime value - Partner with Data Analytics and Engineering teams to support accurate tracking, reporting, and measurement across customer experiences and experiments WHAT YOU NEED - Bachelor’s degree required - A minimum of 6-8+ years of product management experience within D2C eCommerce or consumer digital products - Strong understanding of eCommerce UX, customer journeys, digital merchandising, and conversion optimization - Proven experience leading product discovery, experimentation, and customer-facing feature development in highly cross-functional environments - Ability to translate customer insights, analytics, and business goals into product strategy, prioritization, and execution - Strong communication, organizational, and stakeholder management skills, with the ability to simplify complex concepts into actionable plans - Demonstrated ability to operate effectively in fast-paced, ambiguous environments with an objective, action-oriented, and hands-on approach to problem solving - Ability to form and communicate a strong point of view while remaining adaptable and open to new information, feedback, and evolving business needs - High emotional intelligence, sound judgment, and a collaborative leadership style - Experience within wellness or consumer health businesses is a plus - Passion for health and wellness, and creating a positive difference in consumers’ lives is highly valued WHAT WE OFFER - Competitive compensation - 100% company-paid medical, dental, and vision insurance coverage for employees - Company-paid short- and long-term disability insurance - Company- paid life insurance - 401k plan with employer matching contributions up to 4% - Gym membership reimbursement - Monthly allowance of Thorne supplements - Paid time off, volunteer time off and holiday leave - Training, professional development, and career growth opportunities About Thorne We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake. Thorne is the leader in science-backed health and wellness solutions committed to helping individuals live healthier longer. As the top recommended clinical brand by healthcare practitioners, Thorne offers a comprehensive range of products including nutritional supplements and health tests designed to meet the unique needs of individuals at every stage of life. Founded in 1984, Thorne products are formulated with the highest-quality ingredients, supported by clinical research, and rigorously tested to ensure purity, potency, and efficacy. Thorne is trusted by 47,000+ health-care professionals, thousands of professional athletes, more than 100 professional sports teams, multiple U.S. National Teams, and more than five million consumers.