Role Description The Lead Operations Engineer will apply advanced engineering and network principles, theories, concepts and technologies to solve unusually complex problems and issues at Lumen. The Main Responsibilities - SDWAN Experience - Leads the development, evaluation and implementation of new and innovative principles, processes and applications. - Exercises considerable latitude in decision-making under limited consultative direction toward predetermined long-range targets. - Analyzes complex local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices. - Resolves difficult interoperability problems to obtain operation across all platforms. - Configures systems to user environments. - Supports acquisition and implementation of hardware and software as well as subcontractor services. - Regarded as subject matter expert in applied research, development, and design of new products. - Acts as primary consultant to leadership detailing the technical requirements and specifications necessary to obtain solutions. - May act as a technical project leader or provide work leadership for lower level employees. - Excludes those with full supervisory responsibilities. - Requires limited direction and guidance with most tasks. - GSA Clearance eligibility. Qualifications - Bachelor's degree with 8+ years of experience or commensurate work skills experience. - Solid interpersonal skills & a demonstrated ability to work collaboratively with a team. - Must maintain the ability to self-manage assigned job role responsibilities to achieve desired performance results. - Candidate must possess solid written & verbal communication skills. Demonstrates prior experience interacting with customers. - Candidate demonstrates experience in the use of personal computers, including Microsoft Word, Excel, and Outlook. - Proficiency with presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities. - Ability to effectively prioritize and execute multiple tasks in a rapidly changing work environment. - Flexible work hours scheduled around 3:00pm-11:30pm (Monday-Friday) and on-call accessibility on rotation. Requirements - Master’s degree with 6+ years of experience (preferred). Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. - We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

• Proactively reinvent headcount planning • Move beyond legacy frameworks to design and scale self-driven, highly efficient operational tooling across all teams • Own the end-to-end vision, design, and deployment of a proprietary, in-house solution that completely eliminates manual data entry through ruthless real-time automation • Don't just optimize what exists—completely rework workflows for maximum efficiency and engineer comprehensive, automated performance-data collection • Anticipate the needs of QA teams by building the automated tools, continuous checks, and friction-free workflows required to audit customer journeys at scale • Build unified daily, weekly, and monthly performance dashboards that seamlessly blend QA, WFM, and productivity data into actionable, real-time insights • Champion the centralized tracking of "Cost Per Task" and individual staff overheads to unlock radical cost efficiencies • Close the loop between quality and execution by automating direct feedback channels from QA back to business stakeholders • Act as the driving force behind cross-departmental technical projects

Digital Accessibility Specialist (Temporary W2) Accessibility | Remote, or hybrid in Seattle/Olympia, WA | Full Time, Part Time, Contract, and Temp to Full Time | From $41.50 to $48.50 per hour Job Description About this position Anthro-Tech is seeking a Digital Accessibility Consultant to ensure that our client’s digital products and services are accessible to everyone. Your expertise is needed to conduct accessibility audits and reviews of their websites and mobile applications. Clients will also be looking for training, support, and guidance on how to implement accessible design and educate their organizations about accessibility. For our human-centered design (HCD) projects, you’ll work closely with user researchers, designers, and clients to ensure that content and design support an inclusive user experience strategy. You’ll be improving huge client websites, and digital products, and improving organizational capacity for digital accessibility. You’ll be working with government organizations with diverse audiences, non-profits with inspiring missions, and technology pioneers. This is a contract part-time to full-time role with flexible hours and the potential to turn into a permanent full-time position. Some of the things you would’ve done last week if you were working with us: - Conducted an automated accessibility audit of a website with tools like Axe DevTools or a manual accessibility review across multiple devices and platforms - Developed detailed audit reports, including prioritized findings and recommendations for fixing issues - Remediated PDFs - Drafted ACR or VPATs - Presented accessibility findings to executives, designers, developers, and other stakeholders - Taught workshops in accessibility for government agency employees - Collaborated with our designers to apply accessibility best practices to design work in progress - Collaborated with our content strategists to support their work creating accessible content - Developed an improvement strategy and roadmap for accessibility on a large information-rich website - Consulted on accessibility remediation - Taught or mentored others how to conduct manual and automated evaluations - Support our researchers with a user research or usability study with key user groups, including people with a variety of disabilities, to determine how easy/difficult it is for all users to find and interact with the information they need Qualifications and attitude Experience is important. We’re looking for someone who has conducted automated and manual accessibility audits, developed remediation plans and roadmaps, someone who knows WCAG through and through, and has helped others through the process of making accessibility improvements. We have a smart and inspired team of researchers and designers who care deeply about our clients, our work, and our company. To fit in, a person has to be driven to add value, and comfortable with technology, uncertainty, and a collaborative entrepreneurial environment. You should consider yourself a professional and love solving problems and getting things done. This is a consulting position, so you need to enjoy rolling up your sleeves and helping client organizations tackle challenging large-scale projects efficiently, leaving them with the skills they need to maintain the improvements you achieve together. Qualifications include: - Experience conducting WCAG 2.1-2.2 AA and Section 508 automated and manual evaluations for websites and web or mobile applications - Strong familiarity with WCAG 2.1- 2.2 AA and Section 508, familiarity with WCAG 2.2 and 3.0, and emerging accessibility best practices - At least 3 years of professional experience in a role that includes digital accessibility responsibilities - A bachelor's degree, or compelling work experience Desired Qualifications - Certification in CPACC (certified professional in accessibility core competencies), DSHS Trusted Tester, or equivalent - Experience teaching, coaching, or mentoring others in accessibility - Experience working as a consultant and managing accessibility projects Scheduling & travel This is a temporary, remote W-2 position offering part-time to full-time support on an as-needed basis, starting as soon as possible through July 2026, with the potential for extension. You’ll be assigned to specific projects with estimated weekly hours (0–40) provided in advance to support planning. We aim to confirm your schedule at least one week ahead. Team collaboration typically occurs between 8:00 AM and 2:00 PM Pacific Time. Outside those hours, your schedule is flexible and can be arranged with your manager. COMPENSATION AND BENEFITS Anthro-Tech offers competitive compensation and limited benefits for this role including: - Paid Time Off (PTO) - you'll accrue PTO for each hour you work. Full-time team members accrue approximately 15 PTO days per year Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility. The range of starting pay for this role of Digital Accessibility Specialist (Contract) is $41.50 - $48.50 per hour. Applications should include the following: - Cover letter stating your background, salary requirements, and reason for interest in working with Anthro-Tech. - Resume and a short write-up describing your most significant contributions to making an impact on the accessibility of a product or service. We’re looking for a track record of experience and dedication.

• Own cross-functional automation projects. Partner with Operations, Member Care, Finance, Product, Engineering and leadership to understand painful manual processes, define requirements, and deliver durable solutions that eliminate or dramatically reduce that work. • Deeply understand and document existing processes. Sit with stakeholders, map current-state workflows step by step, identify where time is being lost and errors are being introduced, and quantify the cost of the status quo so the right problems get prioritized. • Design elegant automation solutions. Translate messy, real-world processes into clear, maintainable designs. Identify the highest-leverage opportunities for automation, choose the right approach, and account for edge cases, failure modes, and the humans who will rely on the output. • Build, test, and maintain automations. Develop, test, document, and maintain models, scripts, integrations, and AI-powered workflows that reliably take over manual work, and keep them running as source systems and requirements change. • Use AI tools as a core part of how you build. Use Claude and other AI tools to design and build automations — including LLM-powered workflows and agents — while validating outputs, handling errors gracefully, and protecting data quality and trust. • Translate business ambiguity into solutions. Lead stakeholder discovery, ask sharp questions, clarify tradeoffs, and convert vague "this takes forever and breaks all the time" complaints into practical, well-scoped deliverables. • Measure and improve impact. Track the time saved, errors avoided, and throughput gained from the automations shipped, and use that to prioritize the next set of opportunities. • Monitor and troubleshoot automations. Identify when an automation breaks or degrades — due to source system changes, schema changes, API changes, or new edge cases — and fix it quickly and durably. • Raise the bar for the Data team. Contribute to coding standards, documentation, testing practices, reusable building blocks, and overall trust in the automations the client depends on. Help free up the rest of the team from reactive manual requests. • Other duties as assigned.