Title: IT Assistant B Location: Montréal Canada Part time Job Description: Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply. If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar). Hiring Unit: Department of Psychology Position Summary: - Maintain and expand on the Lydon Lab's public website - Troubleshoot any technological issues that may arise - Assist in developing software for ongoing projects Other Qualifying Skills and/or Abilities: - Strong problem-solving - Resourcefulness Experience and Education: - Work-study student. - Strong knowledge of PHP, HTML, or JavaScript or related languages, as well as Query. - Knowledge of SPSS, R, Inquisit and Qualtrics is an asset. - Knowledge of Ajax is also an asset - Knowledge of servers and experience working with servers in Linux and Windows. - Knowledge of computer technology, especially for troubleshooting. - Experience with both Windows and Mac environments. - Background or interest in psychology and/or social psychology is a plus. - High School Diploma with one year of relevant experience in the field of work - Bilingualism is an asset. Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located. Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level 3 (qualifier) on a scale of 0-4. For a definition of our language proficiency levels, please click here. Minimum Education and Experience: High School Diploma 1 Year Related Experience Hourly Salary: (AMUSE B) $16.85 Estimated Number of Work Hours per Week: 10 (Part time) This position is covered by the AMUSE collective agreement. McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.

• Provide first-level technical support via phone, email, or remote tools • Install, configure, and maintain software and hardware • Manage user accounts, including password resets and access permissions • Troubleshoot and resolve issues related to networks, systems, and applications • Diagnose and escalate complex technical problems when necessary • Document incidents, resolutions, and processes in ticketing systems • Gather and analyze user information to identify and resolve issues efficiently

• Provides high-level architectural expertise to managers and technical staff • Develops architectural products and deliverables for the enterprise and operational business lines • Advises on selection of technological purchases with regards to processing, data storage, data access, and applications development • Sets functional and technical standards for the effective management of IT and Operations • Advises of feasibility of potential future projects to management

• Point of contact for various target groups and a wide range of IT topics • Receive, process and resolve incoming support requests and tickets • Classify and prioritize support requests for efficient handling • Ensure the fastest possible restoration of PC workstation functionality in the event of faults • Provide competent support and advice to users on IT-related questions and challenges • Perform troubleshooting and systematic error analysis • Carefully document all actions taken and support activities