• Point of contact for various target groups and a wide range of IT topics • Receive, process and resolve incoming support requests and tickets • Classify and prioritize support requests for efficient handling • Ensure the fastest possible restoration of PC workstation functionality in the event of faults • Provide competent support and advice to users on IT-related questions and challenges • Perform troubleshooting and systematic error analysis • Carefully document all actions taken and support activities

Role Description You will bring your expertise to a best-in-class organization that is focused on delivering quality service to our members. Your responsibilities will include: - Ensure all claims within the unit meet or exceed quality and regulatory requirements - Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data - Ensure corrective actions are taken to correct deficiencies - Recruit and develop people - Effectively oversee/participate with the management team in employee recruitment to ensure appropriate staffing - Identify and implement staff development and training needs to support an effective succession plan - Timely and responsive employee coaching and performance counseling - Travel as needed throughout the Auto Club Enterprises footprint - estimated 25% Qualifications - Four-year degree or commensurate experience highly desirable - Homeowner and Auto Claims leadership experience 5+ years preferred - Technical experience includes 7 to 10 years of claims handling - Strong organization skills, planning and delegation - Strong communication skills are a must as well as excellent interpersonal skills - Ideal candidate can effectively lead change - A valid driver’s license with safe driving records required Requirements - The starting pay range for this position is: $120,500.00 - $160,800.00 - Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance Benefits - Health coverage for medical, dental, vision - 401(K) saving plans with company match AND Pension - Tuition assistance - Floating holidays and PTO for community volunteer programs - Paid parental leave - Wellness programs - Employee discounts (membership, insurance, travel, entertainment, services and more!) Company Description Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer. Our organization participates in E-Verify.

Role Description We are looking to add a Senior Audit Support Assistant to our Provider Services team! This role will efficiently and professionally handle more complex, broad daily administrative activities within the audit engagement. Responsibilities include: - Providing claim level review of payment methodology. - Investigating claim payment discrepancy and coding mismatches. - Performing re-calculation of claim payments based on audit results. - Supporting the auditing team in determining the value of their findings. - Engaging in basic audit activities under the direct supervision of an audit professional. - Spending roughly 50% of their time on the phone. Qualifications - High School graduate or equivalent education. - 3+ years’ administrative support. - Computer proficiency in Microsoft Office applications and system databases. - Requires working knowledge of and applicable industry-based standards. - Excellent verbal and written communication skills. - Ability to work well in an individual and team environment. Preferred Qualifications: - Bachelor’s degree. - 3+ years’ medical billing and provider reimbursement experience. Requirements - This is a work at home position focused on ET daytime hours. - Access to high-speed internet is required (all other equipment will be provided). - Must be able to sit and use a computer keyboard for extended periods of time. - Must have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate global time zones. Mental Requirements - Communicating with others to exchange information. - Assessing the accuracy, neatness, and thoroughness of the work assigned. Physical Requirements and Working Conditions - Remaining in a stationary position, often standing or sitting for prolonged periods. - Repeating motions that may include the wrists, hands, and/or fingers. - Must be able to provide a dedicated, secure work area. - Must be able to provide high-speed internet access/connectivity and office setup and maintenance. - No adverse environmental conditions are expected. Benefits - Base compensation ranges from $21.00 to $25.25 per hour. - Nonexempt employees are eligible to receive overtime pay for hours worked in excess of 40 hours in a given week, or as otherwise required by applicable state law. - Cotiviti offers a competitive benefits package including: - Medical, dental, vision, disability, and life insurance coverage. - 401(k) savings plans. - Paid family leave. - 9 paid holidays per year. - 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. Company Description This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and the requirements of the job change.

• Provide support as needed to CCBX CCO and Credit Administration and other executives as needed • Coordinates, manages, and maintains efficiencies and consistencies in credit approving, policies, reviewing, auditing, and analyzing of the credit products offered through the banks Strategic Lending Partners • Assures documentation is complying within bank and CCBX policy as well as State and Federal Regulations • Provide guidance to Strategic Lending Partners on credit structure, underwriting and specific request conditions • Provide timely decisions on credit requests within delegated loan authority while maintaining proper due diligence • Assist in preparing Board, management, and regulatory credit reports and analysis of the CCBX portfolio • Coordinates, manages, and maintains consistencies in day-to-day Credit Risk Management and Credit Administration responsibilities • Assures accuracy of credit analysis data through and internal control processes over credit data and queries of that data to ensure the correctness key performance indicators for loan metrics being reported. • Review partner credit risks through all sources of data to ensure accuracy of analysis and make recommendations for any changes • Coordinate and execute workload priorities and delegate tasks within deadlines • Ability to use personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles • Manages and assists with special projects • other duties as assigned