• Monitor and triage alerts across security, network, systems, and cloud environments. • Perform initial troubleshooting and document findings clearly. • Escalate incidents to SNOC Engineer II or senior teams when resolution exceeds Tier I scope. • Follow established Standard Operating Procedures (SOPs) for routine tasks. • Maintain accurate and thorough ticket documentation. • Assist with updating SOPs and knowledge base articles. • Support operational reliability through consistency, communication, and teamwork. • Performs initial review of security alerts and escalates indicators of compromise. • Assists with monitoring SIEM and EDR alerts. • Follows predefined workflows for triage and documentation. • Supports proactive security initiatives through data collection and basic analysis. • Works with Engineer II team members to learn investigative techniques. • Collaborates with internal teams as directed for remediation actions.

• Deploy, configure, and maintain Palo Alto firewalls across colocation and data center environments • Manage network hardware deployments in colocation facilities including routers, switches, firewalls, and load balancers • Configure and support Meraki-based corporate office networking solutions • Implement and maintain VPN solutions for secure remote access and site-to-site connectivity • Manage and troubleshoot Layer 2 and Layer 3 data center network infrastructure • Configure and optimize routing protocols including BGP, OSPF, and MPLS for enterprise connectivity • Collaborate with Internet Service Providers (ISPs) such as Equinix, and Card Networks such as Visa/Mastercard/Pulse to maintain and optimize connectivity, troubleshoot network issues and ensure SLAs • Perform rack and stack operations, cable management, and physical infrastructure maintenance in colocation facilities • Monitor network performance and implement QoS policies to ensure optimal traffic flow • Troubleshoot complex network issues across physical and virtual environments • Maintain accurate network documentation including diagrams, configurations, and runbooks • Participate in on-call rotation to provide 24/7 network support • Implement network security best practices and maintain compliance with security policies • Work with cross-functional teams to support infrastructure projects and application deployments

• Responsible for maintaining budgeted profit margins of MNS business. • Lead pricing and cost reduction initiatives to achieve budgeted expectations. • Attend monthly Financial Reviews with Vector senior leadership. • Evaluate, adjust, and assist in the development of operational infrastructure for the Installation, Engineering, Billing, AP, Procurement, NOC Services and Technical Services. • Collaborate with corporate personnel to achieve problem resolution and efficiencies. • Communicate corporate office initiatives to department managers. • Involved in planning and implementation of the VSN remote office expansion program. • Performance management and development of employees which include performance reviews. • Recruiting and hiring the best talent for the organization. • Build and/or maintain team atmosphere for current employees. • Promote and enforce Vector values and culture as well as promoting the company’s policies and procedures.

Role Description We are looking for an experienced Point of Sale (POS) Technician to join our team. As a part of Pluss Software LLC’s Customer Support team, you will deliver complete resolutions in a timely and consistent manner to address our clients’ technical questions and concerns. You will respond daily to new and diverse customer problems and requests and will be responsible for finding solutions to match their needs. Primary Responsibilities - Serve as the front-line technical support resource for customers using Pluss Software products and services. - Handle inbound and outbound customer calls promptly and professionally. - Diagnose customer issues, assess root causes, and deliver clear, effective solutions. - Drive first-call resolution while balancing service quality and appropriate escalation. - Provide customer training on software applications through remote sessions. - Maintain accurate, detailed documentation of customer interactions and follow-up needs. Qualifications - Strong phone etiquette and professional customer communication skills. - Demonstrated proficiency in typing, grammar, and written documentation. - Working knowledge of computer applications, hardware, and related equipment. - Knowledge of customer service principles and best practices. - Ability to clearly explain technical concepts and solutions to customers. - Strong technical aptitude and comfort working with computers and software applications. - Strong analytical thinking and problem-solving skills. Requirements - Experience in an auto or diesel repair shop, parts store, or warehouse environment. - Point of sale and inventory management experience. - Experience with ERP software systems. Benefits - Hourly Rate: $15.11-$23.56. Company Description Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers.