Role Description The Subrogation Team Manager - Auto is responsible for leading a team of specialists by developing, motivating, mentoring, guiding, and supporting the team's activities to ensure a quality work product, client satisfaction and exceptional recovery results. *This is a remote work opportunity.* Responsibilities - Supervisory responsibilities include overseeing a team of Specialists, preparation of scorecards, work inventory audits, enforcement of department/company policies on attendance, disciplinary procedures, hiring, recognition, as well as the advanced training and skill development of Specialists (includes annual performance appraisal process). - Handles escalated calls/situations, promptly responds to inquiries from staff to ensure maximum departmental performance and client satisfaction. - Mentor team of specialists, answering daily emails and questions from the floor. Qualifications - Auto insurance experience strongly preferred. - Subrogation leadership experience in auto or property preferred. - Previous supervisory experience strongly preferred. - Associate degree preferred. - Adjuster license preferred. - Proficiency with Microsoft office applications and windows systems are preferred. Requirements - Five years of relevant Subrogation and/or Insurance experience is required. - Ability to motivate and drive maximum department collections and develop new and improved techniques to ensure achievement of Afni and client goals. - Excellent verbal, written and organizational skills are required. Company Description

• Oversee the creation and management of employee schedules to match forecasted demand. • Ensure that schedules optimize resource allocation, minimizing under- and over-staffing. • Coordinate with operations to adjust schedules based on real-time demand and unforeseen events. • Optimize labor costs while maintaining service quality through strategically leverage staffing levers. • Track and control shrinkage categories and ensure tight monitoring over overtime, absenteeism, and other factors that impact labor costs. • Partner with the real-time management team to monitor call volumes and agent availability, making on-the-fly adjustments to maintain service levels. • Design and implement contingency plans during peak times, or unexpected medium term increase in volume. • Communicate with operations leaders to address staffing issues and find solutions to mitigate risks. • Analyze performance data to identify trends, inefficiencies, and areas for improvement. • Report on key workforce metrics such as occupancy, adherence, shrinkage, and service levels. • Provide insights and recommendations to senior management based on workforce data analysis (i.e. Hours of Ops change). • Lead and mentor a workforce operations team, fostering a culture of continuous improvement and accountability. • Ensure that the team is trained and utilizing the latest WFM practices and technologies. • Engage and partner with external vendors and partners to optimize workforce management solutions. • Serve as a liaison between the workforce operations team and contact center management to ensure that workforce strategies support operational goals. • Collaborate with other departments, such as HR, Operations, and Product, to ensure that workforce operations align with broader business strategies.

• Own the iterable.com roadmap, balancing short-term conversion priorities with long-term site architecture and experience improvements • Define and maintain a clear website strategy aligned to pipeline goals, organic growth targets, and brand standards • Translate business objectives from marketing, sales, and product into web initiatives with clear scope, timelines, and success metrics • Establish a test-and-learn culture with a structured experimentation roadmap to continuously improve conversion performance • Lead, mentor, and grow a cross-functional team spanning web development, UX/design, production, and SEO/AEO • Set clear priorities, manage workload across the team, and remove blockers to keep execution moving • Own CRO strategy across the full site—from homepage to product pages to high-intent landing pages • Design and run A/B and multivariate tests to improve key conversion metrics including MQL rate, demo requests, and free trial sign-ups • Analyze visitor behavior, funnel drop-off, and engagement data to surface optimization opportunities • Oversee SEO strategy and ensure the team is executing against a roadmap that improves organic visibility for priority keywords • Oversee front-end and full-stack web development work, ensuring code quality, performance standards, and accessibility compliance • Champion a user-first approach to web design and information architecture across all site sections • Define and own the web analytics framework—ensuring clean data, accurate attribution, and actionable dashboards.

• Lead and inspire a team of Enterprise Account Executives, and ensure that the Everpure Culture and Values are embedded into your team. • Hire additional Account Executives as the business demands. • Provide leadership to the extended Everpure team aligned to your district (SEs, Channel Managers, Inside Sales reps, etc.). • Closely manage and enable the team’s performance related to KPIs including pipeline growth, partner team alignment, forecast accuracy, POC management. At all times maintain a 4X pipeline to goal. • Recruit, develop and maintain strong relationships with channel partner principals, AEs and leadership teams. • Drive sales call activity and lead by example. Ensure that each member of the team attains or over-achieves quota. • Significant field travel expected. • Deliver business results which include annual bookings goal, new logo production and AE participation at or above goal. • Weekly review of activities, pipeline and if pipeline insufficient to deliver plan. • Strong analytical and problem solving skills required. • Performance management of the team.