• Structure, evolve and govern the Shared Services Center (SSC) performance indicator framework; • Ensure methodological standardization, conceptual clarity and traceability of indicators; • Define concepts, formulas, calculation rules and analysis criteria; • Identify and prioritize measurement gaps across the cost, timeliness and quality pillars; • Conduct validation cycles with business areas and stakeholders; • Prioritize and manage the indicator backlog considering impact and feasibility; • Support the development of governance frameworks and performance monitoring; • Monitor indicator maturity and propose continuous improvements; • Interface with BI and data teams for metric implementation; • Translate strategic and operational requirements into actionable, measurable indicators; • Act in a consultative capacity, supporting data-driven decision making.

• Support platform ownership and roadmap execution across Identity & Access Assurance initiatives and workstreams. • Translate platform priorities into delivery plans, milestones, epics, stories, tasks, dependencies, and measurable outcomes. • Maintain delivery plans, execution dashboards, RAID logs, dependency trackers, operational reports, and roadmap views. • Track delivery commitments, blockers, risks, decisions, and cross-team dependencies across engineering, operations, governance, security, and onboarding stakeholders. • Help ensure platform work remains aligned with roadmap objectives, business priorities, operational readiness expectations, and delivery timelines. • Support onboarding coordination for applications and services integrating with the enterprise IAM platform. • Facilitate Agile/Scrum ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, retrospectives, and roadmap planning sessions. • Partner closely with engineers, architects, technical leads, product owners, and service owners to maintain backlog readiness and execution clarity. • Create, define, and refine user stories, acceptance criteria, delivery tasks, dependencies, and supporting artifacts. • Ensure backlog items are clear, actionable, prioritized, appropriately scoped, and aligned to team capacity and platform objectives. • Maintain visibility into sprint commitments, carryover work, risks, blockers, and upcoming deliverables. • Drive continuous improvement in Agile maturity, story quality, sprint readiness, delivery predictability, execution consistency, and operational excellence. • Coordinate communication and alignment between the IAA platform and partner teams across IAM, security, cloud operations, AI operations, enterprise architecture, application teams, and strategic suppliers. • Facilitate technical working sessions to clarify scope, resolve ambiguity, align dependencies, and support timely decision-making. • Document and follow up on decisions, action items, owners, due dates, risks, and next steps. • Prepare status updates, delivery summaries, leadership updates, operational reporting, and stakeholder communications. • Translate complex technical initiatives into clear delivery plans, actionable work items, and understandable status updates. • Coordinate onboarding activities for applications, services, and partner teams adopting enterprise IAM and access governance capabilities. • Maintain onboarding plans, readiness checklists, implementation timelines, dependency trackers, and adoption progress reporting. • Partner with engineering, operations, security, architecture, and application teams to ensure onboarding activities are planned, communicated, and executed effectively. • Track onboarding risks, blockers, readiness gaps, and operational handoff needs. • Support repeatable onboarding practices through templates, documentation, intake workflows, and stakeholder guidance. • Support initiatives related to access governance, entitlement management, access assurance, privileged access, automation, and platform modernization. • Partner with engineering and operations teams to improve documentation quality, operational processes, delivery structure, onboarding readiness, and service maturity. • Support operational readiness activities, including runbooks, process flows, support handoffs, transition plans, readiness reviews, and communication materials. • Assist with issue tracking, escalation coordination, service delivery activities, and continuous improvement efforts. • Support collaboration with strategic suppliers, consulting partners, and enterprise stakeholders involved in IAM modernization.

Role Description The Enterprise Fraud Manager is responsible for the day-to-day operations of the Enterprise Fraud Team as well as the implementation of innovation and technology into the process of detecting and preventing fraud. The Enterprise Fraud Manager is responsible for working with all lines of business to build partnerships necessary for the detection and prevention of fraud. Location listed is preferred office location but other locations and working remotely within the Renasant footprint may be considered based upon convenience and business necessity. Responsibilities - Manage the day-to-day operational duties of the Enterprise Fraud Team including, but not limited to: - Coordinate preventative and detective processes designed to limit losses to the company and to customers using a risk-based approach. - Protect the Company’s financial position by making intelligent decisions, often with limited information, regarding various situations involving suspicious or fraudulent activity. - Coordinate the monitoring and reporting of fraud losses across all channels. - Ensure proactive and reactive adjustments to department activities and review parameters to ensure that resources are deployed in an effective and efficient manner. - Maintain the policies and procedures of the Enterprise Fraud Department. - Identify, design and implement controls needed to prevent fraud while maintaining awareness of the impact to client and employee experience. - Identify, recommend, implement and maintain internally and externally developed fraud detection and prevention solutions/software. - Remain informed regarding emerging payment channels, fraud trends, and actions needed to protect the bank and customers from related losses. - Leverage data analytics to identify patterns of fraud and implement timely prevention strategies, develop strategies for collecting, reporting and monitoring fraud-related data. - Collaborate with core processor to understand and implement fraud prevention strategies. - Collaborate with other lines of business and assist with the design and implementation of controls needed to prevent and detect fraud. - Participate in and contribute to projects related to the adoption of new products, services, processes, fraud prevention tools, etc. - Perform risk assessments, both formally and informally to identify risks. - Evaluate control effectiveness and align resource allocations. - Create and maintain organized case files, interact professionally with internal counsel, law enforcement and regulatory agencies regarding fraud cases. - Assist with the development of educational materials for employees and customers. - Perform other related duties as assigned. Qualifications - Bachelor’s degree in Accounting, Finance, or Business preferred (or equivalent years of directly related experience will be considered). - AAP (Accredited ACH Professional) or APRP (Accredited Payments Risk Professional) Certification preferred. - Minimum of 3 years of fraud-related job experience. - Ability to manage and lead employees. - Strong knowledge of banking processes including check clearing, wire transfer, ACH, debit cards, and other payment channels. - Ability to communicate effectively and professionally in all situations, including high-stress situations. - Ability to work independently and as part of a team. - Ability to multi-task and manage quickly developing situations. - Ability to interact professionally with internal auditors, external auditors, regulators, and/or business units. - Ability to manage problems involving several variables in situations where only limited standardization exists. - Ability to be an effective contributor in a group setting where multiple points of view are present and decisions need to be made quickly. Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank’s professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and proprietary information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high-risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank’s employees, customers, and assets.

Role Description Individual contributor responsible for the overall risk control assessment, evaluation, consulting and technical support on complex issues/assignments. Recognized as a technical expert in a product line of class of business specialty. Under general management direction, works within broad limits of authority requiring a high degree of technical complexity and coordination. May have regional, industry segment or company-wide scope. Essential Duties & Responsibilities - Performs workplace/work site risk evaluation and consultative risk improvement services which may include large and/or special accounts of some complexity. - Provides risk assessment information on complex accounts to support the underwriting process for prospective, new and renewal accounts. Submits corresponding Risk Control recommendations or business solutions to minimize identified exposures. - Assesses customer's risk control program needs and develops and executes a customized strategy and supporting implementation plan for further refinements or improvements. - Makes recommendations on the development and implementation of risk control policy, marketing and business strategy to support achievement of local Branch and overall enterprise profit and growth strategies. - Develops and maintains business relationships with internal and external business partners. - Develops and conducts education, training, and presentations. - Provides expertise in one or more specialty area to both internal and external customers. - May identify opportunities for and/or develop new products and services. - Conducts agency/broker visits to build relationships, discuss account or book of business issues and market CNA’s products and services to support territorial business needs. - May be responsible for special projects. - May perform additional duties as assigned. Qualifications - Advanced technical and product specific expertise, risk control evaluation and assessment skills and knowledge of insurance and risk control principles, practices and procedures. - Strong communication, negotiation and presentation skills. Ability to effectively interact with all levels of internal and external business partners. - Strong organizational skills with ability to effectively prioritize multiple concurrent assignments. - Advanced analytical and problem solving skills. - Ability to deal with ambiguous situations and issues. - Creativity in resolving unique and challenging business problems. - Ability to achieve results by taking a proactive long-term view of business goals and objectives. - Knowledge of Microsoft Office Suite and other business-related software. - Ability and willingness to travel extensively. Requirements - Bachelor's degree or equivalent experience. Professional designations preferred. - Typically a minimum of five to eight years risk control experience with proven track record of results. Benefits - Comprehensive and competitive benefits package to help employees and their family members achieve physical, financial, emotional and social wellbeing goals. Company Description CNA strives to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.