CNA Insurance

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, check out our Candidate Guide. CNA has an opportunity for a Customer Service Specialist to join our Customer Support Contact Center Team supporting our customers, agents and brokers within the US. JOB DESCRIPTION: Essential Duties & Responsibilities - Performs a combination of duties in accordance with departmental guidelines: - Receives and responds to calls and emails by providing responses in writing and/or by telephone within designated timeframes. - May utilize logs or other tools to track and update issues. - Provides user assistance within applications. Reporting Relationship Supervisor or above Skills, Knowledge and Abilities - Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels. - Strong analytical skills with the ability to work independently and proactively to identify and resolve problems. - Solid computer skills including Microsoft Office Suite and other business related software. - Strong organizational skills including the ability to handle multiple tasks and prioritize work. - General knowledge of the insurance industry. - Acts with a sense of urgency to provide superior service to our customers and internal business partners. Takes ownership to see things through to a timely resolution. - Builds strong relationships with customers and colleagues, demonstrates teamwork and collaboration - Communicates professionally and effectively, follows up, and keeps customers informed. Acts like an owner when making decisions. - Embraces existing and new technology, effectively utilizes desktop tools to multi-task and deliver efficient customer service. Education and Experience - High school diploma, GED or equivalent experience. - Typically a minimum of one year of relevant experience. #LI-DM1 #LI-Remote CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. In accordance with state and department guidelines, this position performs a combination of duties which include responding to consumer complaints, state audits and inquiries, monitoring industry circulars and other regulatory and legislative changes, and data calls. The position will work closely with Legal, and Corporate Compliance to interpret requirements into desired actions, and provide recommendations to leadership for implementing changes. The role will need to keep up with state/territory issues and regulations which impact CNA products and processes and ensure requirements are defined and aligned, facilitating collaboration and monitoring progress throughout. JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: - Ensures implementation of required regulatory changes. This role serves as an advisor to underwriting peers, acting as a liaison between legal and underwriting as needed. - Monitors circulars and bulletins, keeping a pulse on key trends impacting Commercial and Specialty including DOI and Regulatory Agency bulletins, APCIA releases, and ISO/NCCI actions. Translates key trends into actionable insights for change. - Collaborates with business partners in Legal, and Corporate Compliance to drive requirements and address issues and opportunities across the business unit. - Acts as the liaison with Information Technology to ensure systems and applications meet the business demands. - Provides analysis and decision support when responding to market conduct exams and audits. Interacts and collaborates with multiple disciplines to gather information, perform analysis, and makes recommendations to management to drive continuous improvement. - Acts as business project coordinator for changes requiring multiple business partners, working with a project team to accomplish goals. - Participates with underwriting line of business stakeholders in the development and implementation of new compliance requirements. - Leads the responses to state inquiries and objections by researching concerns, developing alternatives, and confirming resolution with all parties. - Leads special projects as needed and may mentor other team members. May perform additional duties as assigned. Reporting Relationship Director or above Skills, Knowledge & Abilities - Ability to effectively interact and communicate and negotiate with internal business partners within scope of responsibility. - Ability to drive results by identifying and resolving problems within scope of responsibility. - Ability to effectively communicate, both written and verbal, and collaborate with leaders, stakeholders and peers. - Strong organizational skills including the ability to prioritize and coordinate multiple projects and initiatives. - High degree of comfort moving at a fast-pace while balancing multiple priorities with urgency and agility. - Critical thinking, problem-solving and analytical abilities. - Ability to lead and make decisions within scope of responsibility. - Ability to deal with ambiguous situations and issues. - Creativity in resolving unique and challenging business problems through the value of diverse opinions and ideas of the team. - Strong work ethic, with demonstrated time management, organizational skills, and an ability to independently drive short-term projects in a fast-paced environment. - Knowledge of Microsoft Office Suite and ability to learn business-related tools and software. - Demonstrated ability to value diverse opinions and ideas. - Knowledge of insurance and underwriting principles, practices and procedures. Education & Experience 1. Bachelor's degree or equivalent experience. Professional designations preferred. 2. Typically a minimum of 5 years of relevant experience. Prior insurance industry experience preferred. #LI-ES1 In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, check out our Candidate Guide. Under technical supervision, completes risk control assessments for prospective, new and renewal accounts for the purpose of making risk determinations for underwriting. Develops corresponding recommendations for risk reduction on identified exposures. Must possess a National Board of Boiler and Pressure Vessel Inspectors (NBBI) Commission or be eligible and capable of obtaining certification. JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: Performs risk assessments for low to moderate risk assignments for prospective, new and renewal business to support underwriting process. Includes recommending solutions to customers to minimize risk. Assists senior risk control staff on more complex assignments. Develops risk assessment reports and utilizing risk control and other CNA systems. Develops customer correspondence to confirm onsite risk assessments and corresponding recommendations or business solutions to minimize identified risk exposures. Partners with underwriting to review accounts for branch operational issues, profitability, claims, agency management, etc. May be required to perform jurisdictional inspections. Makes field visits with underwriters or senior Risk Control staff to agents/brokers to build relationships and market Risk Control products and services. Interacts with Claims as necessary to obtain more information on specific claims on assigned accounts as well as the overall claims process. Develops skills to identify root cause of loss trends and emerging issues. Reporting Relationship Typically Manager or above Skills, Knowledge and Abilities 1. Knowledge of a technical area or insurance industry theories and practices. 2. Developing risk control technical expertise and product specific knowledge. 3. Strong organizational skills with ability to work on multiple concurrent assignments and shift priorities as necessary. 4. Good interpersonal and communication skills. Ability to effectively interact with all levels of CNA's internal and external business partners. 5. Developing negotiation skills. 6. Ability to work independently. 7. Solid analytical and problem solving skills, able to identify, analyze and resolve issues. 8. Knowledge of Microsoft Office Suite as well as other business-related software. 9. Ability and willingness to travel extensively. Education and Experience 1. Bachelor's degree or equivalent experience with work toward professional designations. 2. Minimum of one to two years relevant experience. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. The Small Business Sales Executive works with existing National and Regional, Independent agencies that CNA identifies as key partners for profitable growth. This role will develop medium to long-range sales plans and prepare strategies to protect, grow, and diversify the relationship with a defined group of CNA Agents. The role owns new business growth with assigned agencies and identification of cross- and repeat-sales opportunities. JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: Develops and maintains agency relationships with small and midsized national and regional independent agencies. Work with internal and external stakeholders to develop a strategic partner plan for each assigned agency; identify what activities will be required for success and understand whom to leverage. Monitors and drives financial results and sales behavior execution to ensure that critical agencies are maximizing their opportunities and focused on those initiatives that present the greatest opportunity for profitable growth. Understand the portfolio make-up of individual agencies and the assigned territory; focus on driving opportunities that maintain CNA’s growth and profit objectives, including changing the book mix, when identified, to drive profitability. Have a deep understanding of how each assigned agency places small commercial business and have strong relationships with agency leaders who help drive company placement decisions. For agencies with a multi-state footprint, ensure regular touchpoints with all offices that have profitable growth opportunity in small commercial. Identify opportunities for consolidation or book-rolls – work with underwriting and product resources to determine possible fit and needs to execute; assist in the execution and measurement of active consolidations and book-rolls. Own the execution and understand what it takes for CNA to be in the top 3 carriers. Through your agency interactions, market for program opportunities and bring any uncovered delegated underwriting authority opportunities to the programs team for consideration. Understand usage of a digital rating platform (i.e. comparative rating platform) within assigned agencies and how they use that platform (if applicable); work to optimize results and understand decisions behind how CNA is displayed vs. other carriers. Responsible for any needed agency training and education. May perform additional duties as assigned. Reporting Relationship Skills, Knowledge & Abilities 1. Knowledge of the insurance industry, its products and services 2. Strong interpersonal and communication skills. Ability to effectively interact with both internal and external business partners. 3. Sales and agency management knowledge and skills. Includes strategic planning and strong analytical skills to effectively manage agency planning concepts to drive consistent, profitable growth. 4. Basic/moderate understanding of small commercial underwriting is beneficial 5. Background in strategic portfolio management 5. Knowledge of Microsoft Office Suite and other business-related software. Education & Experience 1. Bachelor’s Degree in marketing, sales or related field or its equivalent. 2. Typically a minimum of 5 or more years of insurance sales experience. 4. Small business experience strongly preferred. #LI-KC2 #LI-Remote In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.