Role Description A People Resource Center Representative (PRC) is expected to provide exceptional client service. This is primarily achieved through phone, email, and chat communication with inbound callers. Their responsibilities encompass receiving, resolving, and documenting a comprehensive variety of Human Resources (HR) and training support requests. They are also tasked with researching and resolving escalated cases. This includes the timely and accurate resolution of associate care cases and other HR systems transactions. A PRC Representative utilizes various data sources to properly analyze a problem, determine the best method for its resolution, document the situation, and present a detailed explanation to the associate. - Act as the primary contact for HR-related inbound cases, representing Payroll, Tax Training, Benefits, and Compensation by supporting related case questions and inquiries. - Communicate via various channels, interpret client needs, and use software to find resolutions. - Deliver outstanding customer service to all stakeholders by actively listening, providing accurate information, and resolving inquiries promptly and professionally. - Use problem-solving skills to effectively address and resolve associate inquiries, including situation analysis, action identification, and appropriate guidance or escalation. - Collaborate with team members and leaders for seamless service delivery, exceeding client case resolution expectations. - Use tools and resources to ensure data accuracy and reasonableness, resolve cases within service level agreement (SLA), and confirm all data sources have been used in case resolution. - Proactively identify trends that may lead to a high volume of cases and partner with leadership for resolution. - Work with management on casework and daily workload management. - Participate in on-camera 1:1 and weekly team meetings. - Perform other duties as assigned. Seasonal position: expected duration of at least 6 months. Qualifications - High school diploma or equivalent. - Ability to communicate clearly and maintain composure, using effective customer service techniques with clients who may be under stress. - Ability to work independently while also being team-oriented. - A quiet workspace to support a professional phone case client experience. - Demonstrated adaptability and capability to work effectively in a fast-paced environment. - Internet speed of at least 15 Mbps. - Proven time management skills to effectively adhere to the team's service level agreement (SLA) while simultaneously resolving multiple cases. - Resolution-focused approach to problem-solving, ensuring efficient and effective solutions to client issues. - Strong analytical and detail-oriented skills, with the ability to do repetitive tasks and remain focused. - Verbal and written communication skills, with active listening abilities to understand and address client needs effectively. Requirements - Experience in a call center environment. - Experience in a customer service role. - Experience working with Microsoft Teams. - Experience working with Salesforce. Benefits - Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage. - Can participate in the H&R Block Retirement Savings Plan (401(k) Plan). - Access to the Employee Assistance Program. - Participation in (virtual) fitness center programs. - Associate discount program. - Automatically enrolled in Business Travel Accident Insurance. - Receive Associate Tax Prep benefit. Pay Range Information The pay range for this position is $16.06 - $24.09/Hr. Local minimum wage laws apply. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

Role Description ProHealth Physicians (CT), part of the Optum family of businesses, is seeking a Remote Registered Nurse RN to join our team in Farmington, CT. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. The RN is responsible for delivery of patient care to individuals and families through telephone calls with patients with varying levels of acuity and medical concerns. RN addresses patients’ wellness, acute illness, chronic disease, disability, and end of life needs while maintaining the standards of professional nursing practice. The RN assists with patient inquiries including questions related to medication, medical conditions, and diagnostic testing. Under the direction of the physician, the RN delivers messages related to medical care. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities - Collects subjective and objective health status information from multiple sources such as patients, caregivers, members of the health care team, documented records, and other relevant sources. - Prioritizes activities based on the patient’s immediate health need or the nurse’s judgment of anticipated patient needs. - Documents the information and data collected in a retrievable, understandable, and readable format in the EHR. - Employs nursing knowledge and evidence nursing practice in caring for patients in the office and over the phone. - Includes the patient, appropriate caregivers, and other health professionals in making shared decisions about plans and strategies. - Considers the patient or population needs in terms of age, gender, race, cultural values and practices, ethical and legal considerations, and environmental factors as well as the anticipated risks and benefits of interventions for individualized plan development. - Implements the plan of care in partnership with the patient, caregivers, and other healthcare professionals in a timely manner. - Performs interventions supported by evidence-based ambulatory care nursing practice during clinical visits, telephone encounters, and electronic communications according to regulations, standards, and organizational policy and procedure. - Provides age-appropriate, population-specific care in a compassionate, caring, culturally and ethically sensitive manner. - Other duties as assigned. Qualifications - Graduate of an accredited School of Nursing. - Currently licensed as a RN in the State of Connecticut. - 3+ years of RN experience. - Proficient computer knowledge and aptitude. Preferred Qualifications - BLS/CPR certification. - Experience with various software applications such as Microsoft Word, Excel, and Outlook, etc. - Experience with EMR systems (EPIC). - Phone triage experience. - Pediatrics experience. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Equal Employment Opportunity OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Drug-Free Workplace OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description At Heartland Family Service, we are committed to building a culture that is trauma informed, values, and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships. If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you. Qualifications - Master’s degree in counseling, social work, or marriage & family therapy required - Nebraska license required: LIMHP, LMHP, LCSW license required - 2 years of experience preferred - Valid driver’s license/ acceptable driving record Requirements - Demonstrates advanced clinical skills in diagnosis, intervention, formulation and implementation of stabilization plan utilizing a client centered approach. - Utilizes evidence-based practice models to provide therapeutic services to adults experiencing a mental health crisis. - Job duties focus heavily on crisis intervention, de-escalation, and stabilization. - Conducts an adult mental health assessment within 24 hours of crisis client program admission. - Establishes a stabilization plan with the client, which specifies immediate treatment needs and follow-up. - Facilitates daily individual and/or group therapy sessions. - Maintains clinical records including client stabilization plan, client progress updates, therapy notes, and a treatment summary meeting established standards of timeliness and completeness. - Provides support and consultation to team members and client family members. - Trains direct care staff in therapeutic interventions and tools available to work with clients in crisis. - Is dependable and punctual regarding scheduling and attendance. - Refers to other Heartland Family Service programs and other community services, as necessary, either concurrent with services or for aftercare. - Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency. - Cooperates and collaborates with program area staff, volunteers, and other Agency staff. - Abides by all specific program and Agency procedures, policies, and requirements. - Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media. - Creates, maintains, and shares an appropriate and dynamic self-care plan. - Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts. - Essential functions of this job are to be performed remotely from home on the HFS remote worksite. - Performs other program related duties as assigned. Benefits - Compensation: between $54,000 and $68,316 per year (salary is determined by total years of relevant experience) - Work Schedule: 40 hours per week

Role Description Optum WA is seeking a RN Call Assist to join our team in Everett, WA. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. Position in this function is under general supervision; the Staff RN/Consulting Nurse is responsible for: - Providing telephone triage assessment to Primary Care patients using state-of-the-art telecommunications and approved protocols. - Ensuring the efficient use of medical and nursing facilities and equipment. - Providing excellent customer service. Schedule: - Week 1: Sun 7am-7pm, Mon 7am-7pm, Tues 7am-7pm, Wed Off, Thurs Off, Fri Off, Sat Off = 32 hours - Week 2: Sun 7am-7pm, Mon 7am-7pm, Tues 7am-7pm, Wed Off, Thurs Off, Fri Off, Sat Off = 32 hours If you have the ability to work PST hours, you’ll enjoy the flexibility to work remotely from anywhere within the U.S. Position Highlights & Primary Responsibilities: - Utilizes clinical expertise and approved protocols to provide health advice to consumers with clinical questions. - Documents calls in applicable system in a timely manner and exhibits a willingness to master new work routines and methods. - Documents all inquiries according to department standards for legal/statistical purposes. - Excellent written and verbal communication skills. - Problem solves issues independently and collaborates with teams as needed. - Speaks with a pleasant, professional phone voice and provides superior customer service. - Ensures performance standards are met and accepts constructive feedback. Qualifications - Unrestricted WA State or Compact RN license. - 3+ years of experience in a clinical setting (Med/Surg, critical care, ER, etc.), disease management, home health, discharge planning, utilization review, patient education, and telephonic nursing. Requirements - Ability to work PST work schedule as outlined in the schedule section. Preferred Qualifications - Bachelor of Science in Nursing. - American Academy of Ambulatory Care Nursing (AAACN). - 1+ years of Call Center Nursing experience. - Case Management experience. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). - Hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. Company Description OptumCare is an Equal Employment Opportunity employer under applicable law. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.