Role Description At Heartland Family Service, we are committed to building a culture that is trauma informed, values, and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships. If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you. Qualifications - Master’s degree in counseling, social work, or marriage & family therapy required - Nebraska license required: LIMHP, LMHP, LCSW license required - 2 years of experience preferred - Valid driver’s license/ acceptable driving record Requirements - Demonstrates advanced clinical skills in diagnosis, intervention, formulation and implementation of stabilization plan utilizing a client centered approach. - Utilizes evidence-based practice models to provide therapeutic services to adults experiencing a mental health crisis. - Job duties focus heavily on crisis intervention, de-escalation, and stabilization. - Conducts an adult mental health assessment within 24 hours of crisis client program admission. - Establishes a stabilization plan with the client, which specifies immediate treatment needs and follow-up. - Facilitates daily individual and/or group therapy sessions. - Maintains clinical records including client stabilization plan, client progress updates, therapy notes, and a treatment summary meeting established standards of timeliness and completeness. - Provides support and consultation to team members and client family members. - Trains direct care staff in therapeutic interventions and tools available to work with clients in crisis. - Is dependable and punctual regarding scheduling and attendance. - Refers to other Heartland Family Service programs and other community services, as necessary, either concurrent with services or for aftercare. - Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency. - Cooperates and collaborates with program area staff, volunteers, and other Agency staff. - Abides by all specific program and Agency procedures, policies, and requirements. - Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media. - Creates, maintains, and shares an appropriate and dynamic self-care plan. - Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts. - Essential functions of this job are to be performed remotely from home on the HFS remote worksite. - Performs other program related duties as assigned. Benefits - Compensation: between $54,000 and $68,316 per year (salary is determined by total years of relevant experience) - Work Schedule: 40 hours per week

Role Description Optum WA is seeking a RN Call Assist to join our team in Everett, WA. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. Position in this function is under general supervision; the Staff RN/Consulting Nurse is responsible for: - Providing telephone triage assessment to Primary Care patients using state-of-the-art telecommunications and approved protocols. - Ensuring the efficient use of medical and nursing facilities and equipment. - Providing excellent customer service. Schedule: - Week 1: Sun 7am-7pm, Mon 7am-7pm, Tues 7am-7pm, Wed Off, Thurs Off, Fri Off, Sat Off = 32 hours - Week 2: Sun 7am-7pm, Mon 7am-7pm, Tues 7am-7pm, Wed Off, Thurs Off, Fri Off, Sat Off = 32 hours If you have the ability to work PST hours, you’ll enjoy the flexibility to work remotely from anywhere within the U.S. Position Highlights & Primary Responsibilities: - Utilizes clinical expertise and approved protocols to provide health advice to consumers with clinical questions. - Documents calls in applicable system in a timely manner and exhibits a willingness to master new work routines and methods. - Documents all inquiries according to department standards for legal/statistical purposes. - Excellent written and verbal communication skills. - Problem solves issues independently and collaborates with teams as needed. - Speaks with a pleasant, professional phone voice and provides superior customer service. - Ensures performance standards are met and accepts constructive feedback. Qualifications - Unrestricted WA State or Compact RN license. - 3+ years of experience in a clinical setting (Med/Surg, critical care, ER, etc.), disease management, home health, discharge planning, utilization review, patient education, and telephonic nursing. Requirements - Ability to work PST work schedule as outlined in the schedule section. Preferred Qualifications - Bachelor of Science in Nursing. - American Academy of Ambulatory Care Nursing (AAACN). - 1+ years of Call Center Nursing experience. - Case Management experience. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). - Hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. Company Description OptumCare is an Equal Employment Opportunity employer under applicable law. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• Data Entry of ride and billing information for completed rides • Maintains records and reports within areas of responsibility • Processes incoming and outgoing mail • Prepares denial letters to CCO • Prepares and maintains records for quality control • Fields incoming phone calls • Interviews eligible clients to obtain sufficient information to take ride request • Provides timely ride assignments to providers • Assesses eligibility according to program regulations • Documents rides that providers are unable to provide and assists with arrangements for alternative service delivery • Takes messages and routes calls to other programs

• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment • Document each call efficiently and accurately • Monitor and track individual as well as call center goals, productivity metrics, and statistics • Provide superior customer service to Medcor's clients and employees • Complete accurate assessment of symptoms and/or concerns utilizing Medcor's Triage Algorithms • Follow HIPAA Compliance Policies