Role Description Optum WA is seeking a RN Call Assist to join our team in Everett, WA. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. Position in this function is under general supervision; the Staff RN/Consulting Nurse is responsible for: - Providing telephone triage assessment to Primary Care patients using state-of-the-art telecommunications and approved protocols. - Ensuring the efficient use of medical and nursing facilities and equipment. - Providing excellent customer service. Schedule: - Week 1: Sun 7am-7pm, Mon 7am-7pm, Tues 7am-7pm, Wed Off, Thurs Off, Fri Off, Sat Off = 32 hours - Week 2: Sun 7am-7pm, Mon 7am-7pm, Tues 7am-7pm, Wed Off, Thurs Off, Fri Off, Sat Off = 32 hours If you have the ability to work PST hours, you’ll enjoy the flexibility to work remotely from anywhere within the U.S. Position Highlights & Primary Responsibilities: - Utilizes clinical expertise and approved protocols to provide health advice to consumers with clinical questions. - Documents calls in applicable system in a timely manner and exhibits a willingness to master new work routines and methods. - Documents all inquiries according to department standards for legal/statistical purposes. - Excellent written and verbal communication skills. - Problem solves issues independently and collaborates with teams as needed. - Speaks with a pleasant, professional phone voice and provides superior customer service. - Ensures performance standards are met and accepts constructive feedback. Qualifications - Unrestricted WA State or Compact RN license. - 3+ years of experience in a clinical setting (Med/Surg, critical care, ER, etc.), disease management, home health, discharge planning, utilization review, patient education, and telephonic nursing. Requirements - Ability to work PST work schedule as outlined in the schedule section. Preferred Qualifications - Bachelor of Science in Nursing. - American Academy of Ambulatory Care Nursing (AAACN). - 1+ years of Call Center Nursing experience. - Case Management experience. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). - Hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. Company Description OptumCare is an Equal Employment Opportunity employer under applicable law. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• Data Entry of ride and billing information for completed rides • Maintains records and reports within areas of responsibility • Processes incoming and outgoing mail • Prepares denial letters to CCO • Prepares and maintains records for quality control • Fields incoming phone calls • Interviews eligible clients to obtain sufficient information to take ride request • Provides timely ride assignments to providers • Assesses eligibility according to program regulations • Documents rides that providers are unable to provide and assists with arrangements for alternative service delivery • Takes messages and routes calls to other programs

• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment • Document each call efficiently and accurately • Monitor and track individual as well as call center goals, productivity metrics, and statistics • Provide superior customer service to Medcor's clients and employees • Complete accurate assessment of symptoms and/or concerns utilizing Medcor's Triage Algorithms • Follow HIPAA Compliance Policies

Title: Transitional Liaison Registered Nurse Location: Topeka - KS Job Description: At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. Job Description: *Hybrid position* At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Transitional Liaison Registered Nurse. Being a part of something these great, starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers. To continue to be an industry pioneer delivering unparalleled care, we need a Transitional Liaison Registered Nurse with commitment and compassion. Are you one of them? If so, apply today! Why Join the Elara Caring mission? - Work autonomy and flexible schedules - 1:1 patient care - Supportive and collaborative environment - Competitive compensation package - Tuition reimbursement for full-time staff and continuing education opportunities for all employees - Comprehensive insurance plans for medical, dental, and vision benefits - 401(K) with employer match - Paid time off, paid holidays, family and pet bereavement - Pet insurance As a Transitional Liaison Registered Nurse, you’ll contribute to our success in the following ways: - Utilizes accepted internal practices to identify patients who may be eligible for and who benefit from Hospice services. - Adheres to the requirements of internal processes, procedures, and workflows including those related to transition, establishment of hospice eligibility, hospice admission visits, and documentation. - Assesses patient needs and obtains data on physical, psychological, social, and spiritual factors that demonstrate adherence to eligibility requirements and may influence patient/family/caregiver health status. - Collaborates with internal resources to ensure effective patient outreach, documentation of service eligibility and appropriateness, and coordination of care. - Provides direct interaction with patients and caregivers to assess goals of care, preference for service delivery, and initial physical evaluation and assessment. - Ensures that patients and caregivers have information needed regarding available services, including hospice, to make informed decisions about care - Teaches hospice philosophy, general eligibility requirements, and transition process to skilled home health staff, and other internal teams as appropriate, to facilitate coordination of care for transitioning patients; provides support to educate referral sources about transition program scope and guidelines What is Required? - Graduate of an accredited RN Program - 3+ years’ experience in a clinical care setting - Current state license as RN - Must have reliable transportation, a valid driver’s license, and current auto insurance in accordance with the laws of the state. - Experience within Home Health or Hospice is preferred You will report to the Transitional Care Team Lead. This is not a comprehensive list of all job responsibilities; a full job description will be provided. Equal Employment Opportunity: We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. EVerify: Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.