• Irá atuar no Gerenciamento de Incidentes e Requisição abertos na ferramenta de ITSM; • Monitorar as filas de atendimento realizando o Ticket Audit e Review; • Realizar os Comitês de Incidentes e Requisição e responsável pelo envio de ATA; • Realizar melhorias e atualização no catálogo de serviços e grupos solucionadores de incidentes e requisição; • Manter o documento de processo atualizado e realizar criação de IOPs do processo; • Realizar revisões de SLA e implantar melhorias; • Construir, atualizar e analisar Indicadores das áreas da T.I com base nos tickets abertos na ferramenta de ITSM;

• Assist in end-to-end management of model risk within Mashreq group • Focus on model validation and its related activities • Work on PD, EAD, LGD and Macroeconomic models from Credit Risk • Work on VaR/PSRE/CVA/FRTB models from Market Risk • Regular interaction and working relationships with departments like Wholesale Risk Management, Retail Risk Management, and Market & Operational Risk Management • Assisting in managing model risk governance issues and integrity • Measurement of key model performance metrics, risk capital etc. • Preparing model performance related reports for senior stakeholders

• Own the fraud rule lifecycle — designing, testing, deploying, and continuously optimizing detection rules and thresholds to maximize catch rate while minimizing friction. • Lead AI-enabled fraud use cases end-to-end: use-case sizing, feature ideation, population analysis, and data quality assessment to ensure solutions are analytically sound and value-accretive. • Conduct periodic performance reviews of fraud models and rules; drive root-cause investigations to proactively surface risk before it scales. • Serve as a trusted advisor for AI and ML use cases within fraud, ensuring alignment with enterprise AI governance standards, regulatory expectations, and the AI Use Case Registry. • Evaluate vendor fraud solutions through an analytical lens — assessing effectiveness, overlap, and value relative to cost and risk-reduction objectives. • Stay current on AI and automation tools and actively explore how they can enhance fraud detection workflows and efficiency. • Write and maintain intermediate-to-advanced SQL queries to investigate fraud signals, identify connected accounts and orders, and surface emerging patterns. • Develop and maintain executive dashboards covering fraud review rates, chargeback performance, model effectiveness, and loss trends. • Translate complex analytical findings into clear, executive-ready narratives — articulating implications for fraud loss, operational efficiency, and customer experience. • Proactively identify trends and anomalies at both the individual order and systemic level, communicating the full arc of a problem — from discovery to resolution — to any audience. • Support daily fraud review operations — account verification, order review, escalation handling, SLA adherence, and QA. • Serve as an internal escalation point for complex cases; assist in coaching the team and continuously improve review processes. • Partner cross-functionally with Product, Engineering, Compliance, and Legal to align fraud controls with regulatory requirements and product priorities. • Manage law enforcement requests as needed.

• Lead execution of awarded Federal Microsoft programs, ensuring delivery meets all contractual, technical, schedule, cost, and quality requirements. • Ensure compliance with federal regulations, security requirements, and program governance standards. • Own delivery planning, risk management, and issue resolution across programs, serving as the primary escalation point for delivery-related challenges. • Establish and maintain effective delivery rhythms, including program reviews, performance reporting, and customer status communications. • Ensure delivery outcomes support customer satisfaction, renewals, and recompete readiness. • Maintain accountability for P&L performance across assigned programs, including revenue attainment, margin targets, forecast accuracy, and cost control. • Partner with Finance and Contracts to manage program financial health, including labor mix, utilization, and subcontractor performance. • Proactively identify and address risks that may impact margin or contract performance. • Identify, shape, and execute organic growth opportunities within existing contracts, including task orders, scope expansions, and option year planning. • Serve as the primary delivery-facing relationship owner with Government Program Managers, CORs, and key stakeholders. • Lead customer engagement meetings focused on delivery performance, roadmap planning, and performance improvement. • Lead, mentor, and develop Program Managers and delivery team members across the portfolio.