Paschoalotto

• Irá atuar no Gerenciamento de Incidentes e Requisição abertos na ferramenta de ITSM; • Monitorar as filas de atendimento realizando o Ticket Audit e Review; • Realizar os Comitês de Incidentes e Requisição e responsável pelo envio de ATA; • Realizar melhorias e atualização no catálogo de serviços e grupos solucionadores de incidentes e requisição; • Manter o documento de processo atualizado e realizar criação de IOPs do processo; • Realizar revisões de SLA e implantar melhorias; • Construir, atualizar e analisar Indicadores das áreas da T.I com base nos tickets abertos na ferramenta de ITSM;

• Manage Incidents and Requests opened in the ITSM tool; • Monitor support queues by performing ticket audits and reviews; • Coordinate Incident and Request committees and be responsible for sending meeting minutes; • Implement improvements and updates to the service catalog and resolver groups for incidents and requests; • Maintain process documentation and create IOPs for the process; • Review SLAs and implement improvements; • Build, update and analyze IT metrics based on tickets opened in the ITSM tool;

• Desenvolver, manter e evoluir soluções de automação de processos (RPA) • Atuar na integração entre sistemas utilizando APIs e comunicação HTTP • Garantir qualidade, desempenho e resiliência das automações desenvolvidas • Realizar análise técnica e definição de arquitetura para soluções de RPA • Propor melhorias e otimizações em processos automatizados • Apoiar tecnicamente o time e disseminar boas práticas de desenvolvimento • Documentar soluções técnicas conforme padrões organizacionais

• Develop and maintain end-to-end applications, working on both frontend and backend with a focus on quality, performance, and security. • Support the Tech Lead in the technical analysis of requests, contributing to the definition of scope, risks, dependencies, and technical impacts. • Remove technical and access blockers (environment, permissions, integrations, cross-team dependencies). • Handle ad-hoc interactions with internal requesters to clarify technical questions and align expectations when necessary. • Serve as the technical bridge between development, systems/product analysts, and QA to ensure a shared understanding of requirements. • Assist in defining technical solutions together with the Tech Lead, following architectural standards and best practices. • Ensure efficient integration between systems, APIs, and databases. • Apply and promote best practices for code, version control, testing, and security. • Help the team resolve more complex technical problems. • Monitor application performance and contribute to optimizations and continuous improvement. • Ensure delivery quality in collaboration with QA, supporting root-cause analysis and fixes.

• Develop and enhance features using .NET (C#) on the backend and Angular/JavaScript on the frontend; • Implement integrations with cloud services using Azure Functions and Logic Apps; • Work with REST APIs, ensuring consistent integration between front-end and back-end; • Use version control and CI/CD pipelines (Azure DevOps); • Collaborate with the team in code reviews, continuous improvement of software quality, and technical analyses for problem resolution; • Diagnose failures in distributed flows and analyze logs using Application Insights; • Support the identification of technical improvements, reduction of technical debt, and the evolution of the architecture; • Ensure development best practices, including Clean Code, testing, and documentation.

• Serve as the Development team's focal point for Information Security, AppSec and Secure Development, ensuring adherence to ISO 27001, supporting internal and external audits, and maintaining the technical and process evidence required by partners, clients and regulatory areas • Act as a technical reference for Audit, AppSec and Secure Development (SSDLC) within the Development team • Support and ensure the application of secure development practices, technical controls and associated evidence • Handle and respond to IT audits, RFIs and security questionnaires (e.g., banks, partners and clients), including collection and organization of evidence • Actively participate in ISO 27001, LGPD and Information Security routines and follow-ups • Support the review and maintenance of policies, standards and procedures related to secure development and data protection • Monitor and support action plans arising from audits, non-conformities and improvement opportunities • Work collaboratively with Compliance, Audit, IT Governance and Information Security, representing the Development team • Attend recurring LGPD, ISO, audit and security meetings, providing technical contributions

• Ser responsável pela Sustentação manutenção e evolução da infraestrutura de serviços, garantindo alta disponibilidade, escalabilidade e desempenho dos sistemas, atuando em todas as unidades da companhia. • Implementar automações e monitoramentos que aumentem a eficiência e confiabilidade dos ambientes de produção, desenvolvendo e integrando soluções para facilitar as operações. • Colaborar com as equipes de desenvolvimento e operações para resolver problemas complexos e implementar novas funcionalidades nos sistemas, com foco em infraestrutura e observabilidade. • Realizar troubleshooting e correções nos ambientes e sistemas utilizados pela empresa, monitorando e respondendo a incidentes de forma proativa para garantir a estabilidade e continuidade do negócio. • Atuar na otimização e melhoria contínua dos processos de deploy e CI/CD, assegurando que as práticas de DevOps estejam alinhadas com as necessidades de negócio e padrões de confiabilidade. • Manter a documentação técnica atualizada, garantindo que as práticas de engenharia de confiabilidade estejam devidamente registradas e acessíveis às equipes.

• Responsible for the maintenance, support and evolution of the service infrastructure, ensuring high availability, scalability, and performance of systems, acting across all company units. • Implement automations and monitoring that increase the efficiency and reliability of production environments, developing and integrating solutions to facilitate operations. • Collaborate with development and operations teams to resolve complex issues and implement new features in systems, with a focus on infrastructure and observability. • Perform troubleshooting and fixes in the environments and systems used by the company, proactively monitoring and responding to incidents to ensure business stability and continuity. • Work on optimizing and continuously improving deployment and CI/CD processes, ensuring DevOps practices are aligned with business needs and reliability standards. • Maintain up-to-date technical documentation, ensuring reliability engineering practices are properly recorded and accessible to teams.

• Desenvolver e manter aplicações completas, atuando tanto no frontend quanto no backend, com foco em qualidade, performance e segurança. • Apoiar o Tech Lead na análise técnica de demandas, contribuindo na definição de escopo, riscos, dependências e impactos técnicos. • Atuar na remoção de bloqueios técnicos e de acesso (ambiente, permissões, integrações, dependências entre áreas). • Realizar tratativas pontuais com solicitantes internos, esclarecendo dúvidas técnicas e alinhando expectativas, quando necessário. • Atuar como ponte técnica entre desenvolvimento, analistas de sistemas/produto e QA, garantindo entendimento comum das demandas. • Apoiar na definição de soluções técnicas em conjunto com o Tech Lead, respeitando padrões arquiteturais e boas práticas. • Garantir a integração eficiente entre sistemas, APIs e bancos de dados. • Aplicar e disseminar boas práticas de código, versionamento, testes e segurança. • Apoiar o time na resolução de problemas técnicos mais complexos. • Monitorar desempenho das aplicações, contribuindo para otimizações e melhoria contínua. • Assegurar a qualidade das entregas junto ao QA, apoiando análises de causa e correções.

• Requirements Analysis: Identify and document user and client needs to request development or to develop solutions that meet those demands. • Development in Senior Programming Language (LSP): Perform customizations in Senior HCM, ensuring solutions meet the needs of the business areas. • Implementation: Design and test new systems or updates to existing systems. • Maintenance and Support: Perform ongoing system maintenance to fix issues, keep systems up to date, enhance functionality, and ensure operational efficiency. • Testing and Quality: Conduct tests to ensure systems operate correctly and meet specified requirements. • Documentation: Create and maintain detailed technical documentation to facilitate understanding and use by other team members. • Training and User Support: Provide training and support to end users to ensure effective use of the systems. • Project Management: Coordinate and manage system development or implementation projects, ensuring they are completed within established timelines and budgets.