Role Description - Sie tragen im Team die Verantwortung für einen Teil der Administration unseres ERP-Systems, sowie das Monitoring. - Sie betreuen den technischen ERP-Support für die Fachbereiche. - Sie beheben und analysieren die Fehler, sowie unterstützen bei technischen Problemen auch in Zusammenarbeit mit weiteren IT-Teams. - Sie überwachen und stellen die Verfügbarkeit sowie die Performance des ERP-Systems sicher. - Sie konzipieren, entwickeln und warten Integrationen und Schnittstellen. - Sie koordinieren und begleiten Updates sowie Upgrades der ERP-Systeme. - Das Dokumentieren von Prozessen und der Systemumgebung macht das Aufgabenfeld komplett. Benefits - 38,5-Stunden-Woche mit Gleitzeitmodell. - Homeofficeregelung. - Urlaubs- und Weihnachtsgeld. - 30 Tage Urlaub. - Vermögenswirksame Leistungen. - Betriebliche Altersvorsorge. - Kostenlose Mitarbeiterparkplätze. - Mitarbeiterrabatt auf unser Sortiment. - Vergünstigungen über corporate benefits®. - Zuschuss zum Deutschlandticket Job. - Jobrad. Qualifications - Erfolgreich abgeschlossene Ausbildung oder Studium im Bereich Informatik, Wirtschaftsinformatik oder eine vergleichbare Qualifikation. - Eigeninitiative und konzeptionelle Fähigkeiten für Prozessoptimierung und Projektarbeit. - Fundierte Kenntnisse in der Administration, Konfiguration und Anpassung von ERP-Systemen. - Grundlegende Kenntnisse einer Programmiersprache sind von Vorteil. - Analytisches Denkvermögen sowie die Fähigkeit, komplexe technische Probleme zu lösen. - Sehr gute Deutschkenntnisse, und idealerweise auch Englischkenntnisse. - Hohe soziale Kompetenz und gutes Kommunikationsvermögen. - Gut organisiert und setzt Stärken gezielt ein, um Aufgaben effektiv und effizient zu erledigen. - Arbeitet lösungsorientiert und verfügt über ein hohes analytisches Denkvermögen.

Role Description TISTA is seeking a highly skilled and experienced Application Administrator to join our IT team. The successful candidate will be responsible for the installation, configuration, maintenance, and support of various critical business applications. This role requires a strong technical background, excellent problem-solving skills, and the ability to work independently and collaboratively within a fast-paced environment. This position requires a versatile technical resource who is both client-focused and solution-focused, and must be comfortable interacting with senior executives frequently and with ease. At TISTA, you’ll do meaningful, mission‑driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing. We’re proud to serve and hire Veterans, and we put people first in everything we do. Responsibilities - Regularly employ ingenuity and creativity to develop new technical solutions and innovations in order to achieve functional objectives. - Infrastructure Management: Build, configure, and test physical and virtual machines for deployment. Document machine configurations, deployment status, and testing outcomes. - Cloud Computing Management: Build, monitor, and test cloud computing components, including Disaster Recovery as a Service (DraaS), Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS). Document cloud component configurations, monitoring reports, and testing results. - Problem Resolution: Address and resolve issues related to commercial-off-the-shelf (COTS) server software, network components, and cloud products. Maintain records of resolved issues, including troubleshooting steps and solutions. - Server IT Refreshment Program Support: Provide support for the server IT refreshment program, including image building, updates, and deployment. Document image build and deployment processes, updated images, and records of successful deployments. - Server and Network Issue Resolution: Troubleshoot and resolve server and network related issues promptly. Maintain records of troubleshooting activities and resolutions. - Server Backups: Perform server backups according to daily, weekly, and monthly schedules as per ITB Backup Procedures, Continuity of Operations (COOP), Contingency, and Disaster Recovery Plans. Document backup schedules, reports, and adherence to procedures. - SharePoint Administration: Administer SharePoint services and maintain patch levels and recommended updates for the SharePoint farm. Document SharePoint patching and update activities to ensure farm security and stability. - Password Management: Manage and reset all SharePoint-related passwords across various application pools and services within NIA's SharePoint farms. Maintain records of password management activities, including resets and security measures. - 3rd Party SharePoint Tools: Install and maintain all third-party SharePoint tools and components on NIA's SharePoint farm. Document installations, configurations, and maintenance activities. - Scripting and Monitoring: Be proficient in scripting solutions such as Microsoft PowerShell to automate tasks and actively monitor SharePoint farms for availability through application pools, services, and server status. Document scripts, monitoring reports, and actions taken based on monitoring results. Qualifications - 4+ years of proven experience in application administration, infrastructure management, and cloud computing. - Strong understanding of Disaster Recovery as a Service (DraaS), Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS). - Proficiency in troubleshooting and resolving issues related to COTS server software, network components, and cloud products. - Experience with server IT refreshment programs, including image building, updates, and deployment. - Demonstrated ability to troubleshoot and resolve server and network related issues promptly. - Knowledge of server backup procedures and experience with daily, weekly, and monthly backup schedules. - Expertise in SharePoint administration, including patching, updates, and managing third-party tools. - Proficiency in Microsoft PowerShell for automating tasks and monitoring systems. - NIH Experience a plus. - Familiarity with cloud environments including Azure, AWS, and Google Cloud is a plus. Education - Bachelor’s degree in an IT-related field, but can substitute Associate degree with 10+ years relevant experience. - Industry certifications are desired. Clearance - The ability to pass a Tier 2/Modest Background Investigation. Location - Remote, USA. Pay Range - The suggested pay for this position ranges from $80,546 to $102,875. - The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. - Also, certain positions are eligible for additional forms of compensation, such as bonuses. Benefits - Above Industry Healthcare Benefits - Remote Working Options - Paid Time Off - Training/Certification opportunities - Healthcare Savings Account & Flexible Savings Account - Paid Life Insurance - Short-term & Long-term Disability - 401K Match - Professional development reimbursement - Employee Assistance Program - Paid Holidays - Military Leave - And much more!

• Provide technical support to users with software-related questions or issues within the LMS • Regularly update, maintain, and improve learning systems and tools • Provide assistance to users, troubleshoot issues, and resolve technical problems • Upload, organize, and maintain training content, courses, and resources within the LMS and other platforms • Generate and analyze reports on user activity, course completion rates, and other key metrics • Oversee and maintain data dashboards that track and present key performance metrics for organizational projects • Develop technical documentation and articles for a support knowledge base • Ensure the LMS meets organizational compliance standards and training requirements • Create, adapt, and provide training to users on how to navigate and utilize the LMS effectively • Identify opportunities for system enhancements, test new features, and implement updates

Role Description GovCIO is currently hiring for a IT Generalist (Remote) to provide Customer Service support for a VA web based application. This position will be a fully remote within the United States position. - Provides technical support for computers and associated networks. - Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. - Provides personal computer, hardware, and software support. - Installs, services, and repairs personal computers and installs attendant software. - Connects personal computers and terminals to existing data networks. - Maintains network diagrams and circuit records. - Maintains trouble logs. - Instructs users in the use of personal computers and networks. - Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. - Performs basic PC, PBX, and network software programming. - Confers with staff, users, and management to establish requirements for new systems or modifications. - Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. - Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location. - Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities. - Develops training materials and procedures, and/or trains users in the proper use of hardware and software. - Effectively communicates step-by-step solutions to end-users. - May need to communicate with software and hardware specialists for solutions. - Records solutions into database for other Help Desk professionals. - Redirects issues to appropriate resource if necessary. - Must be knowledgeable of current technological issues and advancements. Qualifications - Bachelor's with 5 - 8 years (or commensurate experience). - Respond to and resolve support requests via phone, email, and ticketing system. - Diagnose and troubleshoot software issues. - Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. - Telephonic help desk support from 9:00 AM – 6:00 PM EST Monday through Friday, 365 days per year, excluding Federal holidays except for Memorial Day and Veterans Day, which are key support days and may require extended support times. - Document and track all support requests in the ticketing system. - Escalate complex issues to senior technical staff as needed. - Maintain and update knowledge base articles and user documentation. - Participate in IT projects and initiatives as required. Requirements - Strong knowledge of operating systems (Windows, macOS, Linux) and common applications. - Excellent problem-solving and analytical skills. - Strong communication skills, both verbal and written. - Ability to work independently and as part of a team. - Interacting with end users in a compassionate manner while addressing concerns of a personally sensitive nature (lost loved ones, burial information etc.). - Process and/or approve/disapprove requests for Sentry or Next of Kin user permission sets. - Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics. - Manage and track the suspended-user process and propose to NCA staff those users who are repeat offenders for possible suspension of user privileges. - Produce reports on relevant moderation statistics, issues, and outcomes to include but not limited to comment volume, comment review time, issues that require coordination or escalation, number of users, etc. - Relevant certifications (e.g., CompTIA A+, ITIL) are a plus. Clearance Required - Ability to obtain and maintain a Suitability/Public Trust clearance. Posted Salary Range USD $65,000.00 - USD $75,000.00 /Yr.