• Provide technical support to users with software-related questions or issues within the LMS • Regularly update, maintain, and improve learning systems and tools • Provide assistance to users, troubleshoot issues, and resolve technical problems • Upload, organize, and maintain training content, courses, and resources within the LMS and other platforms • Generate and analyze reports on user activity, course completion rates, and other key metrics • Oversee and maintain data dashboards that track and present key performance metrics for organizational projects • Develop technical documentation and articles for a support knowledge base • Ensure the LMS meets organizational compliance standards and training requirements • Create, adapt, and provide training to users on how to navigate and utilize the LMS effectively • Identify opportunities for system enhancements, test new features, and implement updates

Role Description GovCIO is currently hiring for a IT Generalist (Remote) to provide Customer Service support for a VA web based application. This position will be a fully remote within the United States position. - Provides technical support for computers and associated networks. - Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. - Provides personal computer, hardware, and software support. - Installs, services, and repairs personal computers and installs attendant software. - Connects personal computers and terminals to existing data networks. - Maintains network diagrams and circuit records. - Maintains trouble logs. - Instructs users in the use of personal computers and networks. - Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. - Performs basic PC, PBX, and network software programming. - Confers with staff, users, and management to establish requirements for new systems or modifications. - Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. - Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location. - Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities. - Develops training materials and procedures, and/or trains users in the proper use of hardware and software. - Effectively communicates step-by-step solutions to end-users. - May need to communicate with software and hardware specialists for solutions. - Records solutions into database for other Help Desk professionals. - Redirects issues to appropriate resource if necessary. - Must be knowledgeable of current technological issues and advancements. Qualifications - Bachelor's with 5 - 8 years (or commensurate experience). - Respond to and resolve support requests via phone, email, and ticketing system. - Diagnose and troubleshoot software issues. - Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. - Telephonic help desk support from 9:00 AM – 6:00 PM EST Monday through Friday, 365 days per year, excluding Federal holidays except for Memorial Day and Veterans Day, which are key support days and may require extended support times. - Document and track all support requests in the ticketing system. - Escalate complex issues to senior technical staff as needed. - Maintain and update knowledge base articles and user documentation. - Participate in IT projects and initiatives as required. Requirements - Strong knowledge of operating systems (Windows, macOS, Linux) and common applications. - Excellent problem-solving and analytical skills. - Strong communication skills, both verbal and written. - Ability to work independently and as part of a team. - Interacting with end users in a compassionate manner while addressing concerns of a personally sensitive nature (lost loved ones, burial information etc.). - Process and/or approve/disapprove requests for Sentry or Next of Kin user permission sets. - Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics. - Manage and track the suspended-user process and propose to NCA staff those users who are repeat offenders for possible suspension of user privileges. - Produce reports on relevant moderation statistics, issues, and outcomes to include but not limited to comment volume, comment review time, issues that require coordination or escalation, number of users, etc. - Relevant certifications (e.g., CompTIA A+, ITIL) are a plus. Clearance Required - Ability to obtain and maintain a Suitability/Public Trust clearance. Posted Salary Range USD $65,000.00 - USD $75,000.00 /Yr.

• An experienced engineer who knows distributed systems not just from documentation — but from production incidents, cluster tuning under load, and writing runbooks that people actually use.

Role Description We're about to launch a payments venture on top of Rootstock, Bitcoin's EVM-compatible sidechain. This is a 0 → 1 role — you'll take proven protocol-level technology and shape it into a portfolio of payment products, such as remittances, merchant pay, or agentic transactions. You'll operate at startup speed, supported by some of the best engineers in crypto, shape your own squad, and be the external face of this venture. You will report to the CTO/Head of Core INFRA with high autonomy and support from the wider organisation. This is a breakout role for someone who's been in the engine room of a crypto payments project and is ready to lead one. Qualifications - 3–7 years in payments/remittances/fintech; crypto experience is a must, traditional rails a plus - Hands-on experience building crypto payment products — you have been in the room, not watching from the side - Strong understanding of Bitcoin/EVM ecosystems - Fluent across product strategy, customer discovery, and partnerships - Familiarity with agentic/AI-driven payment flows or programmable money - Experience in incubating and scaling a product - Startup speed — ships fast, prioritizes ruthlessly, comfortable with ambiguity - Eager to step up — this is your chance to own and lead a venture, not just contribute to one - Comfortable as the external face — present, visible, and active in the ecosystem Requirements - Define and execute the product portfolio roadmap across multiple payment verticals - Validate product-market fit through customer discovery, pilots, and design partnerships - Build, structure, and lead a dedicated product-engineering squad - Represent the venture externally - conferences, partner meetings, ecosystem conversations - Align with R&D on underlying protocol capabilities and upcoming rollouts - Deliver several foundational platform launches within 6–18 months - Drive commercial traction — early partners, distribution channels, revenue paths Benefits - Competitive compensation package and unique benefits designed to support your growth and well-being. - 100% Remote Work from Europe / South America, with access to global CoWorking spaces. - Work-Life Balance: Up to 35 vacation days, 30 sick days and parental leave - Continuous Learning: Access to training programs, language courses, and learning sponsorship annually. - Unique Projects: Work with cutting-edge blockchain technology in a global, diverse team. - Monthly Allowance for Contractors to support your connectivity and well-being. Company Description RootstockLabs builds Bitcoin-secured DeFi infrastructure that enables companies and financial institutions to offer borrowing, lending, investment, and payment solutions at global scale. - Market: Companies, financial institutions, and their customers - Product: Bitcoin-secured DeFi financial products - Distribution: B2B2C through regulated financial institutions We operate at the intersection of crypto infrastructure and institutional finance, enabling compliant, scalable access to decentralized financial services powered by Bitcoin.