Job Closed
This listing is no longer active.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Account Specialist, Print
Location
United States
Posted
17 days ago
Salary
$55.8K - $75.9K / year
Seniority
Mid Level
Job Description
Account Specialist, Print
Staples Inc.
Role Description The Account Specialist Team is a dynamic group focused on driving exceptional customer satisfaction and profitable print sales growth within Staples’ contract-based print services. This position is dedicated to growing profitable print sales in contract through direct support for internal and external print customers and works to ensure the highest levels of customer satisfaction for programmatic and transactional print business. - Manage transactional and programmatic custom orders, projects, and warehouse replenishment (specialty accounts). - Proficiently manage support queues and a pipeline of opportunities from transactional and programmatic requests, converting them into print sales. - Provide primary customer and sales support through various contact methods for all print customers. - Professionally intake, analyze, and resolve issues through corrective action and/or coordination of cross-functional communication. - Plan and prioritize a high volume of tasks to meet customer-driven deadlines. - Provide timely communication and follow-up to external and internal customers throughout the order lifecycle. - Accurately collect and communicate custom print order specifications and maintain detailed records. - Collaborate with the team, Sales organization, and customers to ensure effective program management. - Leverage analysis of reports to present recommendations for sales growth and operational efficiencies. - Maintain a high level of understanding of all print database and systems knowledge required to support customers. - Organize and maintain up-to-date files, reports, and records to capture critical business intelligence. - Identify opportunities for process improvements and assist in developing effective strategies. - Attain Key Performance Indicators, including win rate, customer engagement, and SLA adherence. - Assess when to engage with vendors/suppliers to advocate for the best interests of the company and customers. Qualifications - High School diploma or equivalent. - 2+ Years Relevant Print/digital copy experience (customer service, sales, project management). Requirements - Decision-Making: Evaluate and adjust sales margins within established guidelines. - Situational Judgment: Make independent decisions to resolve issues or prevent escalations. - Supplier Relations: Assess when to engage with vendors to advocate for the best interests of the company. - Account Management: Analyze individual Enterprise/MidMarket account orders. - Credit and Rebill Decisions: Assess and decide on credits and rebills within established guidelines. - Customer Service Excellence: Work independently to service all print customers. - Special Projects: Collaborate with customers on special accounts/projects. - Negotiation Skills: Negotiate sales margins independently with customers. - Order Classification: Determine whether a print item should be processed as a transactional order or converted to a programmatic SKU. - Strong relationship building and interpersonal skills. - Professional and effective telephone and written communication skills. - Competency in MS Office suite and PC Skills. - Flexible team player with the ability to handle multiple tasks simultaneously. - Basic mathematical aptitude. Benefits - Inclusive culture with associate-led Business Resource Groups. - Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). - Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.
Related Guides
Related Job Pages
More Account Manager Jobs
• Develop and demonstrate in-depth knowledge of Cochlear’s product portfolio • Effectively sell and position Cochlear product features and brand benefits • Develop and demonstrate business acumen aligned with territory business plan and strategy • Successfully execute territory business plan assignments with professional and customer partners
• Responsible for end-to-end management of client relationships within an assigned business segment or geographic region • Serve as the central point of coordination for Fortune 500/1000 clients • Oversee all relationship management activities to ensure clients receive an optimal level of products and services • Drive profitability through the development of new business and retention of existing relationships • Act as the primary liaison between Sales, Operations, and Field Business Development • Ensure seamless communication and alignment across teams • Manage client escalations and oversee accurate and timely billing • Support new client onboarding by developing client setup documentation • Analyze client reporting using tools such as Power BI and Excel • Collaborate cross-functionally to support service delivery
• Lead the request for quotation process for all customer requests. • Execute sales growth strategies. • Ensure the organization is responsive to customer needs, expectations and requests and communicate these throughout our organization. • Strengthen the account team fulfilling all internal and external expectations. • Maintain product development strategies in the Business Units to fulfill customer and market needs. • Initiate and implement campaigns, projects, and customer events as required. • Support all negotiations with the customers, including contracts and promotional programs. • Deliver premium service levels across the value chain from product development, through manufacturing, to delivery.
Senior National Account Manager
Newell RubbermaidA Fortune 500 company headquartered in Hoboken, New Jersey, Newell Brands is a global manufacturer, marketer, and distributor of consumer goods. Newell Brands' portfolio includes a
Senior National Account Manager - Breville, Sistema (14776) Requisition ID 14776 - United Kingdom - Remote - Full-Time - Sales - Additional Job Posting Location(s) (5) Remote United Kingdom-England-Birmingham United Kingdom-England-Cheadle United Kingdom-England-Lichfield United Kingdom-England-Manchester Job ID: 14776 Alternate Locations: Remote; United Kingdom-England-Birmingham; United Kingdom-England-Cheadle; United Kingdom-England-Lichfield; United Kingdom-England-Manchester Senior National Account Manager – Breville, Sistema Location: Remote, UK (preferably North West of England) Reports to: Head of Sales, Emerging Channels UK&I Contract type: Permanent Your Role and Team in a Nutshell As a Snr National Account Manager (SNAM) you will lead growth across the value and discount retail channel for brands like Breville, Crockpot, Sistema and others. You will manage key customer relationships (Costco, B&M, Home Bargains) deliver sales and margin targets and shape account plans that drive sustainable performance. You will work closely with colleagues across sales, marketing and supply chain, while supporting one Account Manager in the field. You will be part of a sales team of four people focused on clear goals, strong partnerships and passion for winning. We will help you achieve your goals and develop by providing regular feedback and access to online training courses. Your Key Responsibilities Build a financially successful business - Own and deliver profitable growth by managing P&L, achieving sales targets, and ensuring accurate forecasting and budget control. - Build and maintain strong retail partnerships, collaborating with senior leaders to support effective business planning and product range development. - Drive operational excellence through clear execution plans and best practices in forecasting, stock management, and service availability. Create a professionally sound business - Drive business growth by managing customer accounts, identifying revenue and margin opportunities, and leading effective account planning. - Build and develop strong customer relationships across multiple channels, negotiating and aligning with wider company objectives. - Collaborate cross-functionally to manage product ranges, track market and competitor trends, and identify opportunities for growth. Create and implement effective strategies - Develop and implement sales and marketing strategies to increase market penetration of both new and existing products across the brand portfolio. - Coordinate and activate brand strategies and promotional plans, delivering channel-specific campaigns aligned with key financial targets. Leadership - Provide clear sales leadership and direction to build, develop, and retain high performers motivated to succeed in the market. What You'll Need Minimum: - Significant experience in a sales or commercial role, ideally with management experience or within a senior key account position in the Discount and Value sector - Strong business acumen and financial understanding, including budgeting and forecasting - Proven record of delivering growth and meeting commercial targets - Ability to analyse data and turn insights into clear actions - Good command of MS Excel, PowerPoint, Outlook - Willing to travel approximately 20-30% of the time Your advantage: - Confidence leading negotiations and building long term partnerships - Ability to work effectively across teams and functions in a matrix organisation - Strong communication and organisation skills - Resilience and energy to thrive in a fast-paced environment What You Gain Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few. Join us and benefit from: - Remote working system (one office visit per month) - Company car, laptop and mobile phone - Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development - Bravo – our global recognition programme where teammates can recognise each other and exceptional work is rewarded - Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others - Employee Referral Program – an opportunity to get a bonus - Global Employee Assistance Program – confidential support for you and your family, complementing our commitment to your well-being at work and beyond - Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices - Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work - Access to Employee Resource Groups that foster an inclusive culture - Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership Are you interested? If so, please click on “Apply Now” on this site and upload your CV. If your application is shortlisted, our recruiter will invite you for an initial phone interview. By submitting your CV you acknowledge having read Newell Brands’ Privacy Statement for Job Applicants available at https://privacy.newellbrands.com/job-applicant/ If you wish to be considered also for other suitable positions with the company, please explicitly indicate so on your CV/motivation letter. #LI-SM1 #LI-Remote
