• Contribute to the creation and maintenance of documentation for Identity for AI scenarios and PingAM/AIC journeys and nodes (what they do, how to configure them, when to use them, and how they behave in real flows). • Write a mix of content types: concepts, configuration guides, end-to-end tutorials, troubleshooting topics, and reference content that connects APIs, nodes, and policies. • Develop and test practical examples—sample flows, configuration snippets, diagrams—that show how to combine nodes, policies, APIs, and SDKs to solve real customer problems. • Translate advanced identity topics—OAuth/OIDC, token exchange, journey orchestration, risk evaluation, modern auth patterns, and AI-agent architectures—into approachable content for architects and experienced developers. • Work directly in the products and flows (PingAM, AIC journeys, Identity for AI examples) to validate behavior and ensure docs reflect reality, not just specs. • Proactively identify confusing areas in the UX, call out risks or edge cases, and document recommended patterns rather than just options. • Partner with Product Management, Engineering, and Architecture to understand roadmaps, refine feature designs, and surface doc requirements early. • Participate in planning, backlog triage, and sprint activities to stay ahead of upcoming changes that affect journeys, nodes, and AI-related use cases. • Work with other writers and editors to align on style, terminology, and reusable patterns for journey/node documentation and AI-focused content. • Author content in our AsciiDoc/Antora, Git/GitHub-based toolchain, using branches, pull requests, and reviews to publish changes. • Help keep builds clean by catching broken links, structural issues, and formatting problems before they reach production. • Share tips, scripts, or small automation ideas that improve the consistency and efficiency of our documentation pipeline.

• The documentation you maintain and improve has a daily, visible effect on how people work — this is not documentation that sits on a shelf never to be read. • Document new products from day one, setting the standard before complexity accumulates. • Run documentation migration projects end-to-end: scope what needs to move (and improve), get buy-in from the team that owns it, and deliver it — from operations documentation to people documentation and beyond. • Choose your work based on impact. You decide when to raise the bar and when documentation is finished. • Shape how new departments adopt the Handbook. Work with teams that have never used Git, explain why their knowledge belongs in the Handbook, and either run the migration for them or support them doing it themselves. • Mentor another technical writer — raise their standard by reviewing their work, sharing approaches, and role modelling how to run projects independently. • Advocate for culture change: the documentation practices that worked for a startup of humans do not serve a scale-up of AI-builders. You’ll help iwoca recognise that and adapt.

Role Description Are you passionate about reducing the climate impacts of freight transportation and accelerating the transition to a zero-emission logistics sector? Would you like to work alongside some of the world's largest companies, governments, NGOs, and industry leaders to drive meaningful change across global supply chains? As a Technical Specialist , you will play a key role in supporting some of North America's most ambitious fleet electrification initiatives. You will conduct total cost of ownership (TCO), emissions, operational, and economic analyses that directly inform fleet investment decisions and deployment strategies. You will also help improve and automate analytical processes, develop scalable data workflows, and contribute technical expertise across multiple projects. Key Responsibilities - Data Processing, Analytics & Modeling - Gather, clean, validate, and organize operational, fleet, route, and infrastructure data across multiple projects. - Develop, maintain, and improve total cost of ownership (TCO), emissions, operational, and economic models to support fleet electrification decision-making. - Develop and automate analytical workflows using Python to improve efficiency, consistency, and scalability. - Update and maintain key model inputs including energy prices, incentives, emissions factors, vehicle performance assumptions, and infrastructure costs. - Conduct scenario analysis and sensitivity testing to evaluate fleet deployment strategies and investment opportunities. - Identify inefficiencies in current analytical processes and implement practical improvements to increase scalability and repeatability. - Maintain clear documentation of data sources, assumptions, methodologies, and analytical approaches. - Support the transition of existing Excel-based analytical tools and processes into more scalable Python-based solutions where appropriate. - Insights, Reporting & Visualization - Translate complex analytical outputs into clear, actionable insights for technical and non-technical audiences. - Develop visual outputs including dashboards, maps, charts, tables, and presentations. - Support reporting and analytical deliverables for customers, partners, funders, and stakeholders. - Develop presentations and technical materials to communicate findings and recommendations effectively. - Present analytical findings during stakeholder meetings, workshops, conferences, and industry events. - Project Delivery & Stakeholder Support - Work closely with project managers and technical experts to integrate analytical insights into project delivery. - Support demand aggregation, procurement, ecosystem engagement, and fleet deployment activities through data-driven analysis. - Participate actively in project and stakeholder meetings, providing technical input and analytical expertise. - Contribute to analytical materials supporting RFPs, site-level assessments, deployment planning, and strategic initiatives. - Collaborate with external partners, consultants, and industry stakeholders to ensure analytical consistency and quality across projects. Qualifications - 3–5 years of experience in data analytics, modeling, or quantitative analysis, preferably within transportation, energy, logistics, sustainability, or related sectors. - Strong analytical and quantitative skills, including economic, operational, or emissions analysis. - Proficiency in Python for data processing, analysis, modeling, and workflow automation. - Advanced proficiency in Microsoft Excel. - Experience creating data visualizations, dashboards, and analytical reports. - Strong communication skills, with the ability to explain technical concepts to diverse audiences. - Ability to manage multiple priorities and collaborate effectively in cross-functional and multi-stakeholder environments. - Bachelor’s degree in engineering, Transportation, Environmental Science, Economics, Data Analytics, Mathematics, Statistics, or a related quantitative discipline. Preferred - Experience with fleet electrification, electric vehicles, charging infrastructure, energy systems, or freight transportation. - Experience with Power BI, Tableau, or similar business intelligence tools. - Experience with GIS and spatial analysis tools. - Experience working with SQL databases and large datasets. - Familiarity with logistics operations, trucking fleets, or transportation planning. - Experience leveraging automation, AI-assisted analysis, or advanced analytical tools to improve data workflows. - Master's degree in a relevant field. Benefits - Enjoy 27 days of holiday and 10 public holidays to relax, recharge, and do what matters most to you. - With unlimited access to Coursera and other learning opportunities, you can keep building your skills and knowledge. - Full access to OpenUp means you can connect with psychologists, join mindfulness classes, and explore courses to support your mental health. - Join a global team built on trust, collaboration, and shared learning.

Role Description We are looking for an experienced SOA Developer to support the migration of a license portal to a modern, service-oriented architecture. The role involves replacing direct database interactions with REST API-based integrations using Oracle SOA Suite 12c. This is a hands-on development role with opportunities to contribute to design decisions in a fast-paced, global delivery environment. Qualifications - Strong development and debugging skills - Ability to work independently and as part of a team - Good understanding of integration patterns and service-oriented architecture - Effective communication skills for global collaboration Requirements - Willingness to collaborate with US team in PST hours (morning IST overlap) Benefits - We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. - We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.