CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
Epic MyChart / Ambulatory Certified Analyst
Location
United States
Posted
5 days ago
Salary
$120K - $130K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Epic MyChart / Ambulatory Certified Analyst
Computer Task Group, Inc
Role Description CTG is seeking an Epic Ambulatory and MyChart Support Analyst for a fully remote engagement. In this role, you will provide ongoing Epic application support—including work tickets, service and change requests, and routine maintenance—allowing the client team to focus on key strategic initiatives. - Provide day-to-day support for Epic Ambulatory and MyChart applications - Manage and resolve work tickets, service and change requests - Triage, investigate, and resolve incoming incidents related to Epic Ambulatory and MyChart functionality, ensuring timely and accurate remediation - Escalate tickets to vendor and facilitate Sherlock tickets - Manage incidents and service requests in the ITSM system, ensuring SLAs and communication standards are met - Perform routine system maintenance as requested - Create and maintain documentation, including responsibilities, “How-To” guides, and role-specific processes - Develop initial documentation during knowledge transfer and maintain it throughout the engagement - Participate in call rotation for after hours Qualifications - Epic Ambulatory Certification (required) - Epic MyChart Certification (required) - Experience handling training-related and In Basket incidents - Strong customer service and communication skills - Self-starter with the ability to work independently in a fast-paced, high-demand environment - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required Requirements - CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role Benefits - The expected base salary for this position ranges from $120,000 to $130,000 - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained - A competitive benefit package is also offered
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