• Manage multiple implementation projects simultaneously, ensuring delivery on time, within scope, and within budget. • Drive accountability across both internal teams and customer stakeholders to ensure project success. • Develop and maintain detailed project plans, timelines, status reports, and project documentation. • Lead project meetings, ensuring effective communication, alignment, and follow-through on action items. • Facilitate business process review and requirements-gathering sessions to clearly define customer needs and implementation goals. • Configure applications to support customer requirements and operational workflows. • Configure and customize enterprise-grade software to align with each customer's unique requirements. • Coordinate and support testing activities, including internal validation and client-led user acceptance testing. • Identify project risks, dependencies, and roadblocks proactively, while developing mitigation strategies to minimize project impact. • Document project progress, client interactions, decisions, and implementation history throughout the project lifecycle. • Conduct training for customers’ end users, contracted accounts, and vendor representatives as needed. • Perform front line customer support functions, including but not limited, to ticket resolution for live accounts as needed. • Collaborate with leadership to escalate and resolve issues when necessary while maintaining strong client relationships. • Contribute to continuous improvement initiatives, implementation methodologies, and operational best practices. • Maintain awareness of staffing industry trends and developments related to VMS solutions and MSP operations. • Partner directly with internal and external stakeholders to drive product innovation, support sales activities, and other company objectives. • Perform other duties as assigned.

• Lead the planning, coordination, execution, and successful delivery of assigned projects • Ensure that project execution aligns with company policies, procedures, and strategic goals • Provide direct supervision of project personnel, manage client expectations, and maintain clear communication with stakeholders • Review project proposal materials to understand project goals, deliverables, promised time frame and budget and identify initial risks, funding limitations, and proposed approaches • Ensure project team staffing in consultation with management, and allocation of resources to specific project tasks • Develop project plans that specify deliverables, resource allocation, schedule, labor hours and billing forecasts, risks and issues, mitigation and contingency plans • Coordinate assignment of project duties, responsibilities, and scope of authority • Coordinate activities and direct project personnel to ensure project progresses on schedule and within budget • Apply standards and procedures for project reporting and documentation • Review status reports prepared by project personnel and modify schedules and project plans as required • Prepare project status reports to keep management, clients, and others informed of project status and related issues • Develop business processes that ensure the application meets all project requirements • Ensure quality control of technical and project documentation and organize and manage project records in accordance with PMO guidelines • Coordinate efforts with finance, marketing, sales, IT and other UDC departments, and client staff to ensure project goals and requirements are met • Author change descriptions and coordinate estimating and pricing for change order presentation to the client • Participate in proposal development including scope of work preparation and estimate coordination for identified clients in conjunction with account management • Supervisory responsibilities such as interviewing, training, directing work, and appraising performance

Role Description As a Lead Technical Program Manager, you will be a key member of the FTO Finance Transformation Team and will help execute on the broader strategic and operational goals within Finance and Strategic Locations. This position provides skilled Program and Project leadership to plan, manage and deliver all aspects of one or more large, complex Program(s) / Project(s), crossing multiple disciplines. Main focus will be leading the systems/access/data support for the transition. Key success factors for this role are a track record and passion for leading and delivering Program(s) and Project(s) on time, on-budget and to scope specifications. This is a lead PM role in a matrix management environment where strong leadership and working with key Finance leaders, Technology, and PMO will be key stakeholders. Work Location Fully remote position open to candidates based anywhere in the U.S. Main Responsibilities - Collaborating with Technology teams, offshore colleagues, and finance colleagues within the PMO and across groups. - Help with the transition of systems access and create system profiles for transitioned roles. - Manage On Boarding process for offshore teams, coordinate with HR / Change partners. - Oversee Fieldglass and Service Now process for systems access, controls, procedures. - Ensure systems, access, and data controls are in place for offshore and third party. - Help with Knowledge transfer and activity documentation that is required for overall systems and data management. - Set up collaboration structures for US/Offshore teams sharing information and ongoing work. - Oversee and manage the connectivity between Lumen US and offshore users. - Escalation to Technology partners and problem solve and resolve any issues. - Develop methodologies, procedures, and systems to produce financial reporting. - Involved in other FTO activities supporting Business Operations and strategic initiatives for tracking, metrics, KPIs. Qualifications - Bachelor’s degree or equivalent education and related experience. - Expertise and training in program and project management methods (waterfall & agile), and a strong business acumen. - 8+ years related experience. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $105,786 - $141,047 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY. - $111,074 - $148,099 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI. - $116,364 - $155,152 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA. Benefits Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Role Description The Technical Project Manager is responsible for interpreting business requirements and translating them into Decisioning solutions. This includes: - Intake Decisioning requirements from various business units and translate them into decisioning logic used to present relevant and eligible offers to customers. - Testing changes to decisioning logic/strategy and interfacing with various development teams regarding requirements and defect fixes. - In-depth knowledge of PEGA 23 or greater (25) CDH Decisioning capabilities, business strategy, customer/agent experiences, products/offers, and IT systems. - Translating the business's vision into thorough business requirements while managing project scope/deliverables end-to-end. - Acting as the 'business stakeholder' on behalf of the stakeholders when working with IT. Qualifications - Bachelor’s degree in computer science, information systems, data science, or other technical area. - 5+ years of Marketing Technology or related, relevant Technical experience. - Experience or strong knowledge of Pega CDH. - Experience with Retail or Call Center CRM systems (e.g., Oracle, Salesforce, Clarify). - Experience in Agile methodology. - Experience in creating and documenting business requirements. - Experience working with cross-functional teams within Marketing, Sales, Customer Care, Finance, IT, etc. Requirements - In-depth understanding of PEGA Decisioning and Prediction studio. - In-depth understanding of IT (Agile and Waterfall methodologies). - Ability to write business requirements. - Strong oral and written communication skills. - Ability to influence and manage, facilitate, and lead a project/team. - Knowledge of business structures/stakeholder analysis. - Self-starter, organized, flexible/adaptable, and detail-oriented. - Strong problem-solving and analytical skills, including qualitative and quantitative skill set. - Familiarity with marketing databases, digital, and orchestration technologies (e.g., Adobe, Pega, Unica). - Familiarity with SQL, SAS, or similar data analysis language. - Familiarity with software like JIRA & ServiceNow. - Some proficiency reading and understanding XML transactions. - Demonstrated ability to analyze complex issues and design appropriate solutions. - Ability to manage heavy workload, accommodate change, and adapt accordingly. - Excellent communication skills, including the ability to tailor communication to the audience. - Proficiency in standard MS Office applications, specifically MS PowerPoint. Benefits - Compensation: $50.00 - $64.00 / hour. - Employment Type: Temporary. - Location: Remote - United States. - Travel: Occasional up to 5%.