Role Description As a Lead Technical Program Manager, you will be a key member of the FTO Finance Transformation Team and will help execute on the broader strategic and operational goals within Finance and Strategic Locations. This position provides skilled Program and Project leadership to plan, manage and deliver all aspects of one or more large, complex Program(s) / Project(s), crossing multiple disciplines. Main focus will be leading the systems/access/data support for the transition. Key success factors for this role are a track record and passion for leading and delivering Program(s) and Project(s) on time, on-budget and to scope specifications. This is a lead PM role in a matrix management environment where strong leadership and working with key Finance leaders, Technology, and PMO will be key stakeholders. Work Location Fully remote position open to candidates based anywhere in the U.S. Main Responsibilities - Collaborating with Technology teams, offshore colleagues, and finance colleagues within the PMO and across groups. - Help with the transition of systems access and create system profiles for transitioned roles. - Manage On Boarding process for offshore teams, coordinate with HR / Change partners. - Oversee Fieldglass and Service Now process for systems access, controls, procedures. - Ensure systems, access, and data controls are in place for offshore and third party. - Help with Knowledge transfer and activity documentation that is required for overall systems and data management. - Set up collaboration structures for US/Offshore teams sharing information and ongoing work. - Oversee and manage the connectivity between Lumen US and offshore users. - Escalation to Technology partners and problem solve and resolve any issues. - Develop methodologies, procedures, and systems to produce financial reporting. - Involved in other FTO activities supporting Business Operations and strategic initiatives for tracking, metrics, KPIs. Qualifications - Bachelor’s degree or equivalent education and related experience. - Expertise and training in program and project management methods (waterfall & agile), and a strong business acumen. - 8+ years related experience. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $105,786 - $141,047 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY. - $111,074 - $148,099 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI. - $116,364 - $155,152 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA. Benefits Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Role Description The Technical Project Manager is responsible for interpreting business requirements and translating them into Decisioning solutions. This includes: - Intake Decisioning requirements from various business units and translate them into decisioning logic used to present relevant and eligible offers to customers. - Testing changes to decisioning logic/strategy and interfacing with various development teams regarding requirements and defect fixes. - In-depth knowledge of PEGA 23 or greater (25) CDH Decisioning capabilities, business strategy, customer/agent experiences, products/offers, and IT systems. - Translating the business's vision into thorough business requirements while managing project scope/deliverables end-to-end. - Acting as the 'business stakeholder' on behalf of the stakeholders when working with IT. Qualifications - Bachelor’s degree in computer science, information systems, data science, or other technical area. - 5+ years of Marketing Technology or related, relevant Technical experience. - Experience or strong knowledge of Pega CDH. - Experience with Retail or Call Center CRM systems (e.g., Oracle, Salesforce, Clarify). - Experience in Agile methodology. - Experience in creating and documenting business requirements. - Experience working with cross-functional teams within Marketing, Sales, Customer Care, Finance, IT, etc. Requirements - In-depth understanding of PEGA Decisioning and Prediction studio. - In-depth understanding of IT (Agile and Waterfall methodologies). - Ability to write business requirements. - Strong oral and written communication skills. - Ability to influence and manage, facilitate, and lead a project/team. - Knowledge of business structures/stakeholder analysis. - Self-starter, organized, flexible/adaptable, and detail-oriented. - Strong problem-solving and analytical skills, including qualitative and quantitative skill set. - Familiarity with marketing databases, digital, and orchestration technologies (e.g., Adobe, Pega, Unica). - Familiarity with SQL, SAS, or similar data analysis language. - Familiarity with software like JIRA & ServiceNow. - Some proficiency reading and understanding XML transactions. - Demonstrated ability to analyze complex issues and design appropriate solutions. - Ability to manage heavy workload, accommodate change, and adapt accordingly. - Excellent communication skills, including the ability to tailor communication to the audience. - Proficiency in standard MS Office applications, specifically MS PowerPoint. Benefits - Compensation: $50.00 - $64.00 / hour. - Employment Type: Temporary. - Location: Remote - United States. - Travel: Occasional up to 5%.

Role Description Liderazgo Estratégico de IA en LATAM: - Dirigir la planificación, ejecución y escalamiento de proyectos clave de Inteligencia Artificial (específicamente Agentforce y Botmaker) dentro del equipo de Classifieds, asegurando el impacto directo en los OKRs del área. - Validación Técnica y Auditoría: Auditar exhaustivamente los desarrollos, la arquitectura y los flujos de las soluciones de IA, garantizando que cumplan con los estándares de calidad, seguridad y la lógica del negocio. - Gestión de Stakeholders y Sincronización: Actuar como punto focal principal para alinear expectativas con operaciones locales y equipos técnicos (ej. equipo SF), brindando respuestas oportunas, negociando prioridades y manteniendo una comunicación fluida. - Desbloqueo Operativo: Identificar dependencias y destrabar obstáculos de manera proactiva e independiente para evitar desfases en los cronogramas (Gantt). - Soporte Técnico y Transición: Proveer acompañamiento técnico especializado y asegurar la continuidad operativa de las herramientas durante las transiciones entre equipos. Qualifications - Programación y Manejo de Datos: Dominio de programación en Python y lenguaje SQL para la extracción, manipulación y análisis profundo de datos. - Infraestructura Cloud: Experiencia práctica trabajando y gestionando proyectos dentro del entorno de Google Cloud Platform (GCP). - Gestión de Proyectos Tecnológicos: Dominio en la creación y seguimiento de cronogramas (Gantt), control de OKRs/KPIs y manejo de metodologías ágiles (como SCRUM). - Conocimiento Técnico en IA: Capacidad comprobable para auditar, entender y validar flujos, arquitecturas e integraciones de herramientas de Inteligencia Artificial. Requirements - Alto Ownership y Orientación a Resultados: Capacidad de actuar de manera independiente para destrabar dependencias operativas, asumiendo la responsabilidad para aportar claridad y asegurar que las cosas sucedan. - Gestión de Stakeholders: Habilidades avanzadas de comunicación y negociación para alinear expectativas con operaciones locales, líderes técnicos y otras áreas de negocio. - Criterio Estratégico: Capacidad para buscar una comprensión profunda de los problemas técnicos y operativos, combinando intuición con rigor intelectual y datos objetivos para tomar decisiones a tiempo. - Liderazgo Colaborativo: Habilidad para garantizar una colaboración efectiva dentro y entre los equipos, operando con empatía y manejando dinámicas complejas. - Español avanzado. Benefits - Salário competitivo - PLR - Participação nos Lucros e Resultados - Remuneração variável (Somente para vagas comerciais) - Vale Refeição e Alimentação - Plano de saúde - Plano odontológico - Seguro de vida - Auxílio creche e Auxílio parentalidade atípica - Wellhub - Auxílio home office - QuintoCare: Nosso programa de apoio (saúde mental, assistência social, apoio jurídico e financeiro) - Licença parental estendida - Dia livre de aniversário, Dia das Mães e Dia dos Pais - Clube de Benefícios (descontos em serviços do dia a dia) - Descontos em instituições de ensino - Kit leiturinha para crianças - Playkids

• Lead delivery of AI-driven programs aligned to customer contracts and strategic initiatives. • Partner with executive stakeholders to define problem statements, success metrics, and delivery scope. • Translate high-level AI concepts into executable plans with clear milestones, owners, and dependencies. • Drive execution across cross-functional teams including product, engineering, data science, security, and customer success. • Create and maintain project, release, and sprint plans; present updates to customer and internal leadership. • Track execution using tools such as Jira, Smartsheet, and Confluence. • Develop and maintain consulting-grade delivery artifacts including project charters, roadmaps, governance decks, and executive readouts. • Proactively identify and manage risks related to data readiness, integration complexity, compliance, and change management. • Prepare and publish weekly, monthly, and executive governance updates with a focus on outcomes, not activity. • Manage resource capacity, utilization, and delivery tradeoffs across parallel initiatives. • Lead customer and internal working sessions; document decisions and drive action items to closure. • Partner closely with product, engineering, data science, and infrastructure teams to unblock execution. • Own transition from pilot or build phases into production deployment and steady-state support. • Track and report KPIs and OKRs tied to delivery health, adoption, and value realization. • Identify and remove organizational, process, and cultural impediments to delivery. • Serve as a trusted execution partner and advisor to customers and internal leadership.