Role Description UT Southwestern Medical Center has a new opportunity available in the Revenue Cycle Department for the role of Technical Denials Management Specialist II. You will review, research, and resolve claim denials and appeals for various insurance companies while identifying payment trends to maximize collections. The ideal candidate is well versed in working with EPIC Resolute. Shift: Flex start 0600-0900, 8-hour shift Work From Home (WFH): This is a WFH position. Applicants must live within the Greater DFW area. Our Culture: - The team culture is Love Based, which thrives on mutual respect, empathy, and support. - It prioritizes open communication, collaboration, and understanding. - Creates a cohesive and inclusive community where individuals can flourish personally and professionally. - Cultivates a culture where kindness, compassion, and appreciation are foundational principles. Job Expectations: - Work both independently and collaboratively within a team to achieve production goals and deadlines. - Demonstrate a strong commitment to productivity by staying focused and on task without constant supervision. - Effectively communicate with colleagues, supervisors, and manager to ensure clarity, alignment, and successful outcomes. - Take ownership of assigned tasks and projects, demonstrating accountability and reliability in meeting expectations. - Adapt to changing priorities and work demands while maintaining a high level of quality and efficiency. - Proactively identify opportunities for process improvement and contribute innovative solutions to enhance overall productivity and teamwork. - Ability to contact medical insurance payer and resolve outstanding claims. - Ability to appeal denied claim and overturn the denial. Qualifications - High School Diploma or Associate's Degree. - 4 years experience in medical claims recovery and/or collections with High School Diploma. - 2 years experience in medical claims recovery and/or collections within a healthcare or insurance environment is preferred with Associates Degree. Requirements - Experience with Reconsideration, Redetermination, and Appeal with health insurance carriers. - Knowledge and experience with handling and resolving NCCI edits, LCD/NCD, and bundling denials. - Knowledge and experience with denial codes from the remittance/EOB. - Knowledge and experience with contacting health insurance carriers. - Ability to read and understand Explanation of Benefits. - Ability to multitask contacting insurance companies and patients. - Knowledge and experience with online payer portals. - Epic experience with reviewing medical records. Benefits - PPO medical plan, available day one at no cost for full-time employee-only coverage. - 100% coverage for preventive healthcare - no copay. - Paid Time Off, available day one. - Retirement Programs through the Teacher Retirement System of Texas (TRS). - Paid Parental Leave Benefit. - Wellness programs. - Tuition Reimbursement. - Public Service Loan Forgiveness (PSLF) Qualified Employer.

Role Description We are seeking a Technical Writer/Documentation Specialist who will be part of a collaborative and agile team that supports and builds modern, usable, and responsive applications for mission-critical health IT solutions. This person must have a background in Section 508/Accessibility Compliance. We’re looking for someone with a growth mindset who can learn the product, help in writing, and is willing to learn how to help in various ways across the team outside of documentation management, including: - Managing communication plans - Customer relations liaison activities - Data analysis - Various program assistance Qualifications - Excellent oral and written communication skills with attention to detail – background in professional, business, or government writing a plus. - Expertise in Section 508 Compliance requirements and tools, including at least 3 years of experience making complex documents into accessible PDFs that pass JAWS. - Experience working with an agile software development team. - Able to keep up with a fast-paced environment and learn new skills and topics quickly. - Must be able to communicate effectively and professionally with management, peers, and customers, as well as demonstrate sound judgment/reasoning skills. - Flexible and adaptable to change. - Organized, efficient, and able to meet deadlines. - Naturally collaborative, eager to learn, and capable of managing multiple tasks efficiently and effectively. - Expertise in Microsoft Office applications (Word, Excel, PowerPoint, SharePoint, etc.), Atlassian Confluence/Jira, Adobe Acrobat Professional. - Experience creating flow charts using Lucidchart, Visio, or similar tools, and cleaning up screenshots with tools such as Snagit. - Expertise in Atlassian Confluence – knowledge of Jira and other Agile tools. - Experience working with Federal Healthcare IT Projects, along all phases of the agile software development life cycle. - Experience with project coordination. - Knowledge of Healthcare IT/Medicare & Medicaid systems and data. Requirements - Ability to obtain a U.S. Federal Position of Trust clearance designation. - Must reside in and be able to perform work in the United States. - Must have lived in the United States for 3 of the last 5 years. - Bachelor’s Degree and at least 4 years in supporting project documentation activities, or 6 years of experience will satisfy education and experience requirements. Responsibilities - Thoroughly review, edit, rewrite, version, finalize, and maintain documentation that meets quality standards. - Coordinate with both peers and client on moving the documentation through the review process, tracking changes, and verifying all questions/comments are addressed before finalization. - Documentation types may include (but are not limited to): - Project plans - System requirements - Analysis reports - Code documentation - Implementation plans - Security plans - Interface control documents - User guides - Test plans and reports - White papers - Confluence pages - Ensure accuracy of document versioning and maintenance within the designated repository/collaboration site. - Act as a scribe at project/team meetings to record decisions, questions, and action items. - Create and maintain Confluence pages, including implementing reader friendly macros and assisting with assigning/tracking site permissions. - Assist with training/troubleshooting peers as it relates to documentation and Confluence/SharePoint repositories. - Test documentation for accessibility per 508 Compliance standards using Adobe, JAWS or other tools, and correct documentation errors as needed to meet WCAG 2.2 compliance. - Assist with onboarding and offboarding team members (including guiding them through the process of obtaining access to client systems). - Assist with various project management administrative duties, including creating communication plans. - Assist with set up for agile program ceremonies, scheduling meetings, and capturing high-level action items and risks. - Assist program in all process improvement activities. Proactively look for areas of improvement in processes, data gaps, and recommend solutions and enhancements. - Support data analysis activities of program data, provide documentation and analysis to stakeholders as needed. - Create documentation, which is grammatically correct, concise, and clearly conveys the required information to End User/Customer/Management personnel. - Ensure that the grammar, format, and expression of all documentation is consistent with Softrams and client standards. - Create training materials based upon documentation. - Utilize video, written, and other formats to meet various stakeholder needs. Benefits - Comprehensive compensation structure including competitive base salaries, performance-based incentives, spot bonuses, referral bonuses, and more.

• Edit and prepare outreach and communications materials for clarity, consistency, grammar, tone, and accuracy • Review content to ensure alignment with government standards, accessibility requirements, and organizational messaging • Support development and refinement of reports, briefings, presentations, web content, and stakeholder communications • Collaborate with communications teams, subject matter experts, and program stakeholders to improve content quality and readability • Ensure content is audience-appropriate and optimized for multiple communication channels • Manage multiple editing assignments and deadlines in a structured, task-driven environment • Support quality assurance and editorial review processes across communications deliverables • Maintain consistency in style, formatting, terminology, and messaging across products

Role Description As a Technical Insulation Specialist – Air Distribution, you will play a key role in supporting the growth and performance of Owens Corning’s Technical Insulation business across North America. This role is responsible for delivering technical expertise, training, and field support to sales teams, customers, and contractors, ensuring effective application and adoption of fiberglass air distribution products. You will serve as a subject matter resource in air distribution systems, providing guidance on installation, performance, and compliance with codes and standards. Working across Sales, Marketing, Technical Services, and Product Management, you will help translate technical insights into practical solutions that improve customer outcomes and support business growth. POSITION LOCATION: Houston (up to ~50% domestic travel) What You Will Be Doing: - Deliver classroom and hands-on training for internal teams, distributors, and contractors on air distribution products, applications, and installation practices. - Provide technical support by addressing field questions, resolving application challenges, and supporting specification and compliance requirements. - Serve as a subject matter resource for fiberglass air distribution systems, including thermal, moisture, acoustical, and indoor air quality considerations. - Partner with Sales and Product teams to support customer engagement and ensure effective adoption of products and systems. - Develop and maintain technical documentation, including installation guides, specifications, and training materials. - Support product and system innovation by sharing field insights, identifying unmet needs, and contributing to solution development. - Monitor industry trends, codes, standards, and competitor offerings to inform technical strategies and support market positioning. - Collaborate with Marketing and Technical teams to deliver presentations, webinars, and technical content for internal and external audiences. - Participate in industry organizations and support engagement with codes and standards bodies. - Maintain training equipment and support safe work practices, including adherence to safety standards and documentation requirements. Qualifications - Associate’s degree in a technical field or equivalent experience, with 5+ years of experience in commercial building air distribution or related industries. - Demonstrated knowledge of HVAC systems, ductwork, fabrication, and insulation applications, including thermal performance, condensation control, and system design considerations. - Experience working with insulation materials, installation techniques, and relevant testing standards. - Familiarity with building codes, specifications, and approval processes related to air distribution systems. - Experience providing training or presenting to contractors, distributors, engineers, or sales teams. - Ability to communicate complex technical concepts clearly to a range of audiences. - Experience collaborating across cross-functional teams to deliver solutions and support business objectives. - Strong problem-solving skills, including the ability to diagnose issues and recommend practical solutions. Requirements - Hands-on experience in construction, fabrication, or mechanical systems installation. - Experience reading and interpreting engineering drawings and technical specifications. - Familiarity with ASTM, UL, and other relevant industry standards. - Experience developing technical training content or digital learning materials. - Working knowledge of tools such as Microsoft Office and digital presentation platforms. Company Description Owens Corning is a branded building products leader with three complementary market-leading businesses providing roofing, insulation, and doors primarily for residential markets in North America and Europe. The company operates with an integrated go-to-market strategy and a unique set of OC Advantages™ – including its iconic brand, unparalleled commercial strength, leading technology, and winning cost position – to help customers win and grow in the market. Owens Corning is committed to helping build better and achieve more through winning partnerships, leading performance, and engaging people. Founded in 1938 and headquartered in Toledo, Ohio, Owens Corning is listed on the New York Stock Exchange (NYSE: OC). For more information, visit www.owenscorning.com . Owens Corning is an equal opportunity employer. Except in limited circumstances such as formal apprenticeship programs, Owens Corning does not employ anyone under the age of 18.