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UVeye logo
UVeye

AI-Driven Vehicle Inspection Systems

Implementation Manager

Implementation SpecialistCustomer SuccessFull TimeRemoteSeniorTeam 51-200Since 2016H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

59 days ago

Salary

$80K - $90K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Implementation Manager

UVeye

• Serve as the primary point of contact for automotive dealership clients from contract signature through installation completion. • Host group calls to guide clients through site readiness requirements, including CAD review, network, electrical, and construction requirements. • Tracking of client’s open deliverables through completion using various internal tools. • Provide expertise and hands-on support to dealerships in developing internal processes tied to the successful implementation and integration of UVeye systems. • Collaborate with the Operations team to develop optimal hardware placement designs and comprehensive installation plans. • Facilitate cross-functional communication between clients, Operations, and other internal teams to ensure alignment on project goals. • Develop and manage detailed installation schedules, ensuring clear communication with all stakeholders. • Coordinate logistics and ensure all necessary resources, documentation, and approvals are in place before installation begins. • Anticipate and address potential challenges, maintaining proactive communication to keep projects on track. • Ensure a smooth transition to the Customer Success Manager (CSM) post-installation by providing all necessary documentation, project details, and client information. • Facilitate a formal handover meeting to align on client expectations, system status, and next steps for ongoing success and support.

Job Requirements

  • At least 4 years of proven experience managing the onboarding and implementation of hardware solutions ideally for dealerships.
  • Experience working with dealerships is ideal, with a solid understanding of how a service lane operates.
  • Strong organizational skills with the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills to effectively liaise with clients and internal teams.
  • Knowledge of site preparation requirements such as networking, electrical systems, and construction is a plus.
  • Proficiency with project management tools (e.g., SalesForce, Monday.com, Asana, or similar) and standard office software.
  • Proactive and solutions-oriented with exceptional attention to detail.
  • Demonstrates a high level of assertiveness and persistence in their approach to making phone calls to maintain frequent outreach, ensuring follow-ups are completed promptly and efficiently.
  • Strong problem-solving skills and the ability to adapt to evolving client needs.
  • Team player with a collaborative mindset and a customer-focused approach.
  • Strong presentation and PowerPoint skills to communicate plans, updates, and key milestones effectively.

Benefits

  • Competitive Medical, Dental, Vision.
  • Company 401k Match.
  • 20 PTO days, Company paid holidays.
  • Career growth as we scale across the US.

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