Role Description We are looking for a motivated, detail-oriented Legal Operations professional to support the organization in the following areas: - Technology-enabled legal operations, including ITHAKA’s Contract Lifecycle Management System (Conga Contracts, currently migrating to Contracts for Salesforce) - E-signature system (DocuSign) - Legal matter management system (Jira) - User support for systems via Slack and other innovative training materials - Assistance with corporate compliance matters, filings, research, and special projects The Legal Operations Specialist will report directly to the Senior Legal Operations Manager and will support the work of ITHAKA products and services such as JSTOR, Ithaka S+R, and Portico. Responsibilities - Legal Operations/System Administration: - Serve as an administrator for the legal operations systems used by the Office of the General Counsel, including Conga Contracts, Contracts for Salesforce (CFS), Jira, DocuSign, and other systems as needed. - Manage user accounts, handle training and troubleshooting, and communicate substantive changes to users. - Perform day-to-day maintenance of template documents, clause libraries, dashboards, reports, inquiries, wizards, etc. - Project Management and System Onboarding: - Manage onboarding of users, new departments, or subgroups to Conga for Salesforce and, as needed, rework flows for existing CFS participants. - Identify and assemble core team members, gather requirements, reconfigure system as needed to meet users’ evolving needs, drive new user testing and training sessions. - Serve as liaison between Legal, Business Systems, and other subject matter experts and power users of the CFS system. - Execute migration activities, including collection of data requirements, as well as data cleanup and preparation. - Documentation, Training, and Support: - Update training syllabi and conduct training sessions, using a variety of training methods to facilitate user adoption for a range of learning styles. - Update and create user manuals and training videos. - Oversee and respond to user support requests. - Implement and document new policies and processes in a centralized manner to complement legal systems. - Respond to user requests about CFS and Conga Contracts in a dedicated Slack channel and provide timely support. - Corporate Filings: - Draft and coordinate various Secretary of State corporate filings to ensure ITHAKA remains in good standing. Qualifications - Four years minimum relevant experience with Conga Contracts for Salesforce CLM. - Excellent skills in analytical thinking, specifically the ability to identify and define problems, collect data, establish facts, and develop substantial conclusions. - Exceptional organizational skills with an excellent sense of priority, urgency, and commitment to deadlines. - Ability to listen, get clarification, and respond well to questions. - Ability to identify and resolve problems in a timely manner and analyze information skillfully with minimal supervision. - Ability to communicate effectively with members of other units to support their functions as well as assist them in supporting the Legal unit. - Solid computer skills, including proficiency with Microsoft Office products (Word, PowerPoint, and Excel) and Google Suite products (GDocs, GSheets, and Google Slides). - Occasional travel, comprising less than 10% of the time, may be necessary, with a primary focus on visits to our Michigan and New York offices. Requirements - ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) to work in the United States. Benefits - The starting salary for this position ranges from $75,000–$90,000 per year. - Starting pay may vary with job-related knowledge, skills, and experience. - Total compensation package for benefits-eligible employees includes medical, dental, and vision plans. - Employer-paid 10% retirement contribution. - Paid parental and caregiver leave. - 22 days of paid time off. - 11 paid holidays. - Up to 12 sick days. - Wellness benefits, and more. - ITHAKA may make changes to its benefits programs from time to time.

• Handle customer inquiries at 1st and 2nd level support after a comprehensive onboarding period • Advise and support clients in the use of our legal-tech software solutions • Provide solutions to technical and subject-matter questions (by phone, email and via remote support) • Record and document customer inquiries in the ticketing system • Work closely with technical application support and other project teams

• Serves as lead paralegal on commercial real estate timberland transactions • Drafts closing documents • Coordinates and manages large and complex commercial real estate transactions • Takes lead role in title, legal description and GIS mapping reviews • Maintains checklists and tickler system to ensure due diligence matters are completed • Prepares closing binders and follows-up on outstanding post-closing matters • Utilizes, creates or establishes procedures to organize documents • Maintain files reflecting work product and progress on large projects • Creates and maintains transactional files • Performs other work-related duties as may be assigned

Title: Paralegal Location: Wilmington Job Description: We invite you to review our current business services professionals openings to learn about the opportunities available across the firm. About Us Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers. The Opportunity We are seeking a Paralegal to join the Litigation Department of our Firm. This position will be based in our Wilmington office (hybrid). The Paralegal supports litigation attorneys and business services professionals by handling complex tasks and projects across all phases of litigation with limited supervision. We are looking for a motivated individual eager to build a long-term career as a paralegal, bringing strong communication and organizational skills, a proactive approach to case management, and keen attention to detail. - Provides support throughout all phases of litigation with a focus on preparing court filings, assisting with the discovery process and supporting trial preparation tasks. - Maintains the integrity of client files. - Maintains knowledge of up-to-date practices regarding Delaware state, Federal and Chancery Court rules and procedures. - Files court documents electronically via File & ServeXpress and PACER CM/ECF, serves discovery requests and responses, subpoenas and commission papers. - Assists with the preparation and court filing of pleadings and other court papers. - Cite checks, pulls cases, shepardizes and proofreads briefs, memoranda of law, opinions and other documents. - Leverages litigation support databases to manage case data, perform searches and generate reports for attorneys and clients. - Coordinates with legal technology and supports attorneys with all aspects of eDiscovery workflows, including assisting with tracking client data collection activities, preparing and tracking document productions and drafting privilege logs. - Utilizes litigation support database (e.g., Relativity) to organize, search, and analyze large volumes of electronic data. - Assists with preparation of document productions. - Organizes and prepares documents for attorney review including key documents, chronologies, court papers and exhibits, cases cited and other document sets as requested. - Assists with retrieval of court and judge rules and regulations, as needed. - Assists with preparation for interviews, depositions, hearings and trials. - Performs non-legal research using various research tools, including the Internet, Westlaw, LexisNexis, PACER and other court-related websites for case law, statutes, articles, books, etc. - Coordinates with case teams of attorneys and paralegals to proactively track upcoming deadlines and anticipate case team needs. - Handles complex projects with limited supervision. - Ensures that all case files are maintained with department-approved protocols and case management systems and seeks to improve workflows regarding storage and recall of electronic and paper files. - Manages databases in accordance with Firm standards. - Mentors and trains junior paralegals on best practices and effective use of technology. - Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others. - Manages Firm resources responsibly. - Regular and reliable physical presence. - Complies with and understands Firm operation, policies and procedures. - Performs other related duties as assigned. Qualifications - Ability to fluently navigate various electronic databases and document management systems - Advanced knowledge of Excel - Strong interpersonal, verbal and written communication skills to facilitate effective working relationships with attorneys, clients and business services professionals - Strong research skills and proficiency in using various research tools, including the Internet, Westlaw, LexisNexis, PACER and other court-related websites - Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems - Ability to assume progressive responsibilities within assigned work as experience is gained in the position - Ability to work well under pressure - Ability to work well in a demanding and fast-paced environment - Ability to work well independently, as well as effectively, within a team - Ability to handle sensitive matters and maintain confidentiality - Ability to organize and prioritize work - Ability to handle multiple projects and shifting priorities - Demonstrates close attention to detail - Excellent analytical, troubleshooting, organizational, and planning skills - Flexibility to travel - Flexibility to adjust hours and work the hours necessary to meet operating and business needs Education and Experience - Bachelor’s degree - Three years of paralegal or legal support experience, preferably in litigation or a similar complex practice area Culture & Life at Skadden What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals. Benefits The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life. - Competitive salaries and year-end discretionary bonuses. - Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits. - Generous paid time off. - Paid leave options, including parental. - In-classroom, remote, and on-demand learning and professional development opportunities. - Robust well-being classes and programs. - Opportunities to give back and make an impact in local communities. For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law. Salary Details $75,000 - $85,000 EEO Statement Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking. Applicants who require an accommodation during the application process should contact Alex Taylor at (212) 735-2176. Skadden Equal Employment Opportunity Policy Skadden Equal Employment Opportunity Policy Applicants Have Rights Under Federal Employment Law Applicants Have Rights Under Federal Employment Law ​ In accordance with the Transparency in Coverage Rule, click here to review machine-readable files made available by UnitedHealthcare: Transparency in Coverage