Associate Clinical Hold Resolution Liaison
Location
United States
Posted
23 days ago
Salary
$90K - $118K / year
Seniority
Mid Level
Job Description
Associate Clinical Hold Resolution Liaison
GeneDx
• Provide clinical subject matter expertise (SME) support for hold resolution. • Communicate with clients to resolve clinical issues related to test orders. • Review genetic test orders to verify appropriateness, prevent redundant or unnecessary testing, and ensure the most clinically relevant testing is performed. • Resolve discrepancies or missing information in collaboration with clients to ensure compliance with clinical protocols and prevent delays in testing and reporting. • Accurately document order details and updates into internal systems to support downstream test processing. • Assume personal responsibility for routine administrative tasks and support team efforts aligned with corporate and departmental Objectives and Key Results (OKRs). • Demonstrate proficiency in internal systems to track, document, and communicate hold resolution. • Maintain high quality client support with accuracy and meet workload targets with attention to detail and professionalism. • Meet or exceed productivity standards as assigned by team lead.
Job Requirements
- Master’s degree from an accredited genetic counseling program; OR a Master’s or PhD in Biology, Genetics, Biotechnology, or a related field with relevant clinical experience; OR an MD/DO with demonstrated expertise in human genetics.
- Proven ability to work independently and cross-functionally, with excellent verbal and written communication skills and high proficiency in internal systems and Microsoft Office 365 applications.
- Demonstrated professional-level proficiency in mathematical reasoning, computer literacy, and language-based communication.
- Prior clinical or laboratory experience preferred but not required.
Benefits
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Stock Purchase Plan
- Employee Discounts
- Voluntary benefits
- Programs for parents and parents-to-be
- We provide expert support for family planning, pregnancy, and postpartum care, including up to 22 weeks of fully paid parental leave (U.S.) and up to $25K annually for fertility, adoption, or surrogacy.
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