Who We AreScratch Financial (“Scratch”) is a late stage venture-backed financial technology business based in Pasadena, California. At Scratch, everything starts and ends with our mission: being the payment partner of choice for veterinary practices and helping pet parents access the care their animals need without financial barriers. Driven by our award-winning technology, Scratch has become the fastest growing financing provider in veterinary care, with a partner network of 15,000+ practices across the U.S. and Canada. Scratch has 2 main products: - Scratch Pay: Point-of-sale client facing lending, including a BNPL offering and longer-term payment plans - Scratch Checkout: Payment processing that is integrated with the veterinary practice management software We are a company built on the foundation of transforming the way pet healthcare payments are done, and we are looking for innovators who share our commitment to shaping the future of veterinary care financing. If putting compassion first, helping tell the story of groundbreaking products and continuously learning & refining to achieve exceptional outcomes sounds like you, then we encourage you to apply. Position OverviewThe Enterprise Account Manager owns post-sale relationships for enterprise payment processing (Scratch Checkout) accounts, with a focus on driving adoption, performance, retention, and expansion across large, multi-site veterinary organizations. This role acts as a strategic operator and partner to enterprise groups, ensuring successful rollout and ongoing performance of payments across hundreds of locations. The Enterprise Account Manager will work closely with corporate and veterinary practice stakeholders. This role is focused on large enterprise accounts (100+ locations) and requires the ability to navigate complex organizations, multiple stakeholders, and distributed operations. What You'll DoOwn Post-Sale Enterprise Relationships: - Own enterprise accounts post-sale, following transition from Director of Strategic Accounts. - Build and maintain relationships with executive, corporate, and regional stakeholders. - Serve as the primary point of contact to enterprise-level stakeholders and (on an as needed basis) practice staff members. Lead Enterprise Rollouts and Practice Support - Lead rollout of Scratch Checkout across large, multi-location enterprise networks. - Develop and execute scalable rollout strategies across regions and practices. - Train practices and provide support to practices, accounting teams, and other corporate stakeholders during rollout. - Onboarding new acquisitions. Lead Strategic Business Reviews & Planning - Conduct regular executive-level business reviews: - - Share network-wide performance insights. - Identify opportunities for optimization and growth. - Act as a thought partner to enterprise leadership on strategy and operations. Drive Expansion & Revenue Growth Within Accounts - Identify and execute opportunities to expand revenue within enterprise accounts, including: - - Increasing payments penetration across networks - Driving adoption of new products What We Are Looking For - Proven track record of driving adoption and expansion within existing accounts - Experience managing large enterprise accounts (100+ locations or equivalent complexity) - Proven track record of driving adoption and expansion within existing accounts - Highly operational with ability to build scalable processes at scale - Comfortable working cross-functionally across Sales, Support, and Onboarding - Background in veterinary, payments, or multi-location businesses strongly preferred Why You'll Love Working Here - Competitive base salary ranging from $105,000 - $110,000 and OTE of $130,000 - $135,000 Scratch is a remote-first company, giving ultimate flexibility to today's nomadic work style. For those who prefer a hybrid model, we do have an office space in Pasadena available for use (which is stocked with snacks & various beverages). We offer unlimited PTO, covered healthcare, 401k match, cell plan reimbursement, and monthly recognition opportunities. We also provide learning platforms and resources for all to keep growing. Not only that, but we have an equity retention policy to ensure you grow as the company grows financially, as well. And if your family is growing, we offer generous parental leave, too! How to ApplyReady to join our team? To apply, please visit our Scratch Careers Page. Be sure to: - Submit your resume. - Answer the custom questions provided. - Feel free to add any additional information or documents you believe are relevant to your application. We look forward to reviewing your application! *Our team will ONLY contact you from the domain @scratchpay.com or @ats.rippling.com Our CommitmentWe’re innovators who care deeply about the lives of pets, their owners, and veterinary professionals. We believe diversity strengthens our team and drives better solutions. Scratch is committed to diversity in its workforce and is proud to be an equal opportunity employer. Scratch considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

• Manage a team of Associate Consultants, Consultants, Senior Consultants, and Principal Consultants • Provide regular coaching, feedback, and career development support • Own day-to-day operational health of the Retainer Management program • Develop, maintain, and continuously improve team processes and documentation • Serve as the primary escalation point for complex, sensitive customer situations • Act as a key liaison between the Retainer Management team and internal stakeholders • Identify and support cross-sell and upsell opportunities in partnership with Sales

Role Description The Enterprise Delivery Lead is responsible for orchestrating the end-to-end delivery of media intelligence services across Enterprise accounts, including recurring reporting, monitoring-driven outputs, and ad hoc client requests. This role serves as the operational coordination point across Media Insights, Monitoring, Account teams, and leadership, ensuring deliverables are completed on time, workflows are effectively managed, and teams have visibility into priorities, dependencies, and capacity. The role combines hands-on project and workflow coordination with operational oversight, helping build scalable delivery processes that support both structured reporting cycles and fast-moving client needs in a high-touch Enterprise environment. What You’ll Do - Enterprise Delivery Ownership - Own the delivery of Enterprise client work across the Media Intelligence function - Ensure reports, monitoring-driven outputs, and ad hoc requests are delivered on time and to a high standard - Coordinate timelines, dependencies, and handoffs across teams - Identify delivery risks and drive resolutions - Workflow & Project Management - Build and optimize workflows that support recurring reports, monitoring requests, and client deliverables - Manage intake, prioritization, and tracking of Enterprise work - Drive adoption and consistent use of project management tools and processes - Capacity Planning & Operational Excellence - Monitor workload, team capacity, and resource allocation across functions - Identify bottlenecks and recommend process or staffing improvements - Establish and maintain delivery standards and quality controls - Cross-Functional Coordination - Serve as the central coordination point between Media Insights, Monitoring, Account Teams, and Leadership - Communicate priorities, timelines, risks, and delivery status to stakeholders - Ensure teams remain aligned on deliverables and client commitments - Process Improvement & Reporting - Identify opportunities to improve efficiency, scalability, and consistency across delivery workflows - Build dashboards and reporting that provide visibility into project status, team capacity, and delivery performance - Use data and insights to improve turnaround times, predictability, and client satisfaction Qualifications - 3-5+ years of experience in project management, delivery coordination, operations, client services, or a related field - Experience managing multiple projects, deadlines, and stakeholders in a fast-paced environment - Strong organizational skills with the ability to prioritize competing demands and keep work moving forward - Experience using project management or workflow tools such as Asana, Monday.com, Jira, Smartsheet, Wrike, or similar platforms - Ability to identify risks, remove roadblocks, and coordinate work across multiple teams - Strong communication skills and confidence working with both internal stakeholders and clients - Comfortable working in environments that balance planned work with reactive requests and shifting priorities - Experience creating reports, dashboards, or tracking mechanisms to provide visibility into work and progress - Curious mindset with a passion for improving processes, workflows, and team efficiency - Highly organized, detail-oriented, and proactive - Ability to remain calm under pressure and adapt to changing priorities - Experience in media intelligence, PR, agency, analytics, research, or client delivery environments is considered an asset - Experience with AI tools, workflow automation, or process optimization is an asset Benefits - Fully remote work environment - Collaborative culture – and key tools enabling it - Competitive compensation package - Health, Dental & Vision benefits - RRSP matching - Life Insurance - Employee Assistance Program (EAP) - Career Development & Progression opportunities - Paid Vacation, Personal Days, and Sick days - Flex Fridays in Summer, Week off between Christmas and New Years' - No Internal Meetings Fridays - Total Compensation for this role is expected to fall within the range of $70,000 – $90,000 CAD annually. The final offer will reflect each candidate’s experience, skills, and internal equity.

• Partner with customers and business leaders to drive external analytics product development and internal enterprise analytics capabilities • Develop and maintain scalable enterprise analytical data models, intervention evaluation frameworks, and brand consistency • Conduct complex analyses related to client value attainment, network management, client workflow adherence, and product function among other topics • Design and create both external application-embedded and internal enterprise analytics assets (dashboards, ad hoc analyses, reports) that assist our clients and internal stakeholders with achieving their business outcomes. • With our product and training team colleagues, design how to engage users and support development of accompanying resources to enhance user experience • Serve as a subject matter expert and advisor in collaboration with our client services, clinical, and product teams • Hire, develop, and grow the careers of analytics team members – thoughtfully manage and grow a team to achieve these objectives above as the company grows