Role Description Are you an experienced Vocational Rehabilitation Specialist looking for professional growth and advancement? CBI Health Centre is seeking a professional with strong leadership skills to fill the role of Manager of Vocational Services. This position is accountable for creating an environment that exemplifies CBI values, effectively coaching, mentoring and engaging Vocational Services Team Leads and Vocational Rehabilitation Specialists while fostering industry relationships that result in business growth, service excellence and associated business outcomes. As Manager of Vocational Services, you will call upon your leadership and problem-solving skills to oversee a division of Vocational Services with direct responsibility for supervising, directing, and organizing care for clients. Your focus will be on achieving the best possible outcomes, while monitoring staffing needs, supervision and guidance. Take a look inside what you’ll do each day: - Ensure service excellence, business development and team development - Champion and facilitate collaborative communication to assist in the optimization of service plan delivery and outcomes - Lead and inspire others through demonstrated behaviours, actions, and intentional leadership and development planning - Prioritize the retention of talent through thoughtful and collaborative growth plan discussions, regular feedback, and mentorship - Utilize a strong vocational practice with demonstrated success in client outcomes - Set goals and accomplish new challenges - Develop and nurture relationships with stakeholders and organizations that partner with CBI - Anticipate client and account expectations through thoughtful communication and planning - Provide input into business decisions, service delivery model and developmental opportunities - Ensure that service delivered aligns with key performance indicators (KPIs) - Ensure staffing requirements meet demand levels - Align service objectives with corporate goals and functional goals, identifying business metrics to meet and exceed the CBI vision and values - Organize resources to solve problems and make tough decisions to lead through change while striving for ideal outcomes Qualifications - Have a degree or masters level education in a related discipline - Extensive vocational rehabilitation experience (5 years) or equivalent related industry experience - Working towards or holding relevant professional certifications (i.e. Registered Rehabilitation Professional (RRP) or equivalent RCCS, RVP, CVRP) - Sound knowledge of rehabilitation industry standards, disability insurance standards, and best practice - Be results-oriented, adaptable, well organized, and able to function independently - An innovative visionary committed to creative problem solving and outcome driven leadership strategies - Possess sound written and verbal communication and multi-tasking skills - Be able to provide employee development and coaching - Be willing to further your skills through additional training Benefits - Competitive compensation - Comprehensive benefits and rewards package - Flexible working hours - Virtual Care Options - Continuous learning and skills development - Autonomy to explore and reach your career goals including the opportunity to progress to leadership

• Develop and implement category experience strategies to improve product offerings and increase engagement. • Collaborate with the PxE, SEO, and Category Merchandising teams to drive product optimizations. • Lead the evaluation and socialization of site testing and experimentation plans. • Manage the daily performance and continuous improvement of the ANZS websites. • Integrate usability studies and market analysis into user experience recommendations. • Lead and mentor a team of 3 direct reports, encouraging their professional development.

• Educate HCPs on patient support programs, including access and reimbursement support tools and services • Educate on product-specific acquisition and access options such as specialty pharmacy networks and specialty distribution • Educate on resources available to address access issues • Provide local expertise regarding national/regional payor policies to educate providers on payer issues, coding changes, and appropriate claims submission processes • Liaise with AbbVie’s Access and Reimbursement support center to update HCPs on Rx status and program eligibility • Collaborate with AbbVie’s Access and Reimbursement Support Center to relay prescription status and program eligibility updates • Report back payer trends related for approved products to Patient Services and MHC account management teams • Establish and maintain relationships with appropriate providers within territory

• Prepare, cook, and present food to required standards • Ensure compliance with Health and Safety and Food Safety regulations • Day-to-day running of the location and team supervision • Main point of contact for client at the school • Monitor KPIs and financial targets with line manager • Support and train team members for optimal performance