Role Description We are looking for a Senior Configuration Analyst to join our team based in South Africa. Reporting to the Configuration Manager, this customer-facing role will focus on analysing requirements, documentation, design, and configuration of the INSTANDA platform to meet our clients’ needs. The ideal candidate will also be deeply involved in problem-solving and designing solutions to integrate technologies with the INSTANDA platform. The individual in this role will ensure our customers can successfully and effortlessly achieve these goals and more. What you will do - Design, build, and deliver insurance products for distribution on the INSTANDA platform (training provided; no complex coding required). - Support the design and development of reusable integrations to enhance the functionality of the INSTANDA platform. - Offer pre-sales support by engaging in comprehensive workshops, oversee the configuration of feature targeted demos, and contributing to the initial project scoping and Rough Order of Magnitude (ROM) estimates for prospective clients. - Participate in design and discovery workshops with clients and stakeholders. Support Business Analysts during workshops, interviews with stakeholders, and in analysing client documentation. - Facilitate configuring proof-of-concept demonstrations during the elaboration phase to showcase potential solutions. - Effectively capture, comprehend, define, and document the business requirements, including configuration design, to ensure precise project estimates are produced. - Collaborate with client delivery and engineering teams to support the design and approval of new functionalities, including third-party integrations for data enrichment and reporting. - Facilitate the User Acceptance Testing (UAT) process for INSTANDA configurations and new functionalities. - Work closely with the Learning & Development team to develop and deliver training initiatives for clients and users on our SaaS product, ensuring a seamless handover of configurations to the business. - Adopt a proactive approach to troubleshooting, aiding both Support and Product Engineering teams. - Potential for travel to client destinations during design and discovery phases, as well as during UAT and go-live activities, when required by the client. - Adhere to INSTANDA’s information security policies, guidelines and best practices to protect our company and our clients. - Contribute to a culture of security awareness within the company. Qualifications - Over 5 years of experience as a Senior Configuration Analyst or 2-5 years as a Business or Systems Analyst for SaaS software solutions. Ideally experience with INSTANDA or a similar SaaS competitor. - Over 2 years of experience in an IT based client-facing role within delivery/operations. - Proven experience with SaaS-based products preferably within the insurance or financial industry. - Highly proficient in Excel, with extensive experience in formulas, lookups, and various functionalities (excluding VBA). - Experience with third-party integrations, particularly focused on RESTful services. - Conceptual understanding of UI/UX design principles, including a foundational understanding of JavaScript, CSS, and HTML. Other scripting experience such as Python is beneficial. - Proven ability to manage competing deadlines in a fast-paced environment. - Proven ability to be organised and prioritize when managing multiple project deliverables. - Proven ability to write business requirements that capture clients’ key criteria and align them with commercial and technical considerations, which is essential for success. - Proficiency in drafting comprehensive design documents that accurately detail the configuration of client requirements within the INSTANDA platform. - Demonstrated ability to employ logical reasoning to develop and implement effective solutions, ensuring client requirements are meticulously configured within the INSTANDA platform. - Exceptional written and verbal communication skills, with the ability to convey technical concepts in clear, everyday language. - Experience working with insurance clients is crucial for success in this role, and we are open to various areas of specialization. Nice-to-Have - A degree in Actuarial Analysis, Mathematics, Statistics, Computer Science, or a related field is considered an asset. - Experience with insurance product design, e-trading, or Treating Customers Fairly (TCF) guidelines. - Stakeholder management or workshop facilitation experience. Requirements - Have a high level of proficiency in English. - Can work a schedule that generally overlaps with a typical UK workday (9am to 5:30pm GMT). Benefits - Competitive salary package. - Generous 28 vacation days, plus bank holidays. - One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin. - 600 ZAR per month wellness allowance, in addition to your salary. - All employees are included in the company discretionary bonus scheme. - Annual individual learning & development allowance of 15,000 ZAR. - Free access to LinkedIn learning and Microsoft ESI learning platforms. - Benefits are country-specific but generally include life and critical illness coverage, pension and more.

• Manage the recruitment and selection process, from posting vacancies through to hiring selected candidates • Develop and implement Organizational Development projects aimed at continuously improving processes and the organizational climate • Administer the benefits offered by the company, ensuring they comply with internal policies and applicable legislation • Conduct employee performance evaluations, identifying areas for improvement and proposing actions for professional development • Manage the Human Resources team, ensuring the development and training of staff • Foster clear communication between employees and company departments, promoting a collaborative and productive work environment

• Profissional da área de Dados e Analytics, com experiência no desenvolvimento de modelos analíticos e pipelines de dados, utilizando Python e Apache Spark, atuando na transformação e consolidação de informações. • Conexão com datasets analíticos estruturados; • Construção de dashboards ; • Desenvolvimento de visualizações orientadas à análise; • Garantia de performance, usabilidade e clareza das informações apresentadas. • Possuir conhecimento em modelagem analítica e arquitetura de dados, compreendendo a integração entre o processamento analítico em larga escala (Python/Spark) e a camada de visualização (Power BI), assegurando que os usuários finais consumam dados consistentes, confiáveis e alinhados aos objetivos do negócio.

• Provides support via phone, e-mail and chat to employees of AssureCare clients • Proficient with, and provides support for, MedCompass (CCM) • Handles 40-50 issues per day efficiently and appropriately • Maintains regular and punctual attendance • Maintains One Note, adding additional information/troubleshooting steps • Effectively manages all created tickets in various ticket states • Follows proper follow-up procedures for created tickets • Proficient with Ring Central, including its Meeting functions • Conducts self in a manner that is consistent with client service expectations • Perform other duties as assigned