INSTANDA

• Design, build, and deliver insurance products for distribution on the INSTANDA platform (training provided; no complex coding required). • Support the design and development of reusable integrations to enhance the functionality of the INSTANDA platform. • Offer pre-sales support by engaging in comprehensive workshops, oversee the configuration of feature targeted demos, and contributing to the initial project scoping and Rough Order of Magnitude (ROM) estimates for prospective clients. • Participate in design and discovery workshops with clients and stakeholders. Support Business Analysts during workshops, interviews with stakeholders, and in analysing client documentation. • Facilitate configuring proof-of-concept demonstrations during the elaboration phase to showcase potential solutions. • Effectively capture, comprehend, define, and document the business requirements, including configuration design, to ensure precise project estimates are produced. • Collaborate with client delivery and engineering teams to support the design and approval of new functionalities, including third-party integrations for data enrichment and reporting. • Facilitate the User Acceptance Testing (UAT) process for INSTANDA configurations and new functionalities. • Work closely with the Learning & Development team to develop and deliver training initiatives for clients and users on our SaaS product, ensuring a seamless handover of configurations to the business. • Adopt a proactive approach to troubleshooting, aiding both Support and Product Engineering teams. • Potential for travel to client destinations during design and discovery phases, as well as during UAT and go-live activities, when required by the client. • Adhere to INSTANDA’s information security policies, guidelines and best practices to protect our company and our clients. • Contribute to a culture of security awareness within the company.

Role Description We are looking for a Senior Configuration Analyst to join our team based in South Africa. Reporting to the Configuration Manager, this customer-facing role will focus on analysing requirements, documentation, design, and configuration of the INSTANDA platform to meet our clients’ needs. The ideal candidate will also be deeply involved in problem-solving and designing solutions to integrate technologies with the INSTANDA platform. The individual in this role will ensure our customers can successfully and effortlessly achieve these goals and more. What you will do - Design, build, and deliver insurance products for distribution on the INSTANDA platform (training provided; no complex coding required). - Support the design and development of reusable integrations to enhance the functionality of the INSTANDA platform. - Offer pre-sales support by engaging in comprehensive workshops, overseeing the configuration of feature targeted demos, and contributing to the initial project scoping and Rough Order of Magnitude (ROM) estimates for prospective clients. - Participate in design and discovery workshops with clients and stakeholders. Support Business Analysts during workshops, interviews with stakeholders, and in analysing client documentation. - Facilitate configuring proof-of-concept demonstrations during the elaboration phase to showcase potential solutions. - Effectively capture, comprehend, define, and document the business requirements, including configuration design, to ensure precise project estimates are produced. - Collaborate with client delivery and engineering teams to support the design and approval of new functionalities, including third-party integrations for data enrichment and reporting. - Facilitate the User Acceptance Testing (UAT) process for INSTANDA configurations and new functionalities. - Work closely with the Learning & Development team to develop and deliver training initiatives for clients and users on our SaaS product, ensuring a seamless handover of configurations to the business. - Adopt a proactive approach to troubleshooting, aiding both Support and Product Engineering teams. - Potential for travel to client destinations during design and discovery phases, as well as during UAT and go-live activities, when required by the client. - Adhere to INSTANDA’s information security policies, guidelines and best practices to protect our company and our clients. - Contribute to a culture of security awareness within the company. Qualifications - Over 5 years of experience as a Senior Configuration Analyst or 2-5 years as a Business or Systems Analyst for SaaS software solutions. Ideally experience with INSTANDA or a similar SaaS competitor. - Over 2 years of experience in an IT based client-facing role within delivery/operations. - Proven experience with SaaS-based products preferably within the insurance or financial industry. - Highly proficient in Excel, with extensive experience in formulas, lookups, and various functionalities (excluding VBA). - Experience with third-party integrations, particularly focused on RESTful services. - Conceptual understanding of UI/UX design principles, including a foundational understanding of JavaScript, CSS, and HTML. Other scripting experience such as Python is beneficial. - Proven ability to manage competing deadlines in a fast-paced environment. - Proven ability to be organised and prioritize when managing multiple project deliverables. - Proven ability to write business requirements that capture clients’ key criteria and align them with commercial and technical considerations, which is essential for success. - Proficiency in drafting comprehensive design documents that accurately detail the configuration of client requirements within the INSTANDA platform. - Demonstrated ability to employ logical reasoning to develop and implement effective solutions, ensuring client requirements are meticulously configured within the INSTANDA platform. - Exceptional written and verbal communication skills, with the ability to convey technical concepts in clear, everyday language. - Our business demands a consultative approach and strong listening skills. We highly value your soft skills and client relationship management abilities. - Experience working with insurance clients is crucial for success in this role, and we are open to various areas of specialization. Nice-to-Have - A degree in Actuarial Analysis, Mathematics, Statistics, Computer Science, or a related field is considered an asset. - Experience with insurance product design, e-trading, or Treating Customers Fairly (TCF) guidelines. - Stakeholder management or workshop facilitation experience. Requirements - Have a high level of proficiency in English. - Can work a schedule that generally overlaps with a typical UK workday (9am to 5:30pm GMT). Benefits - Competitive salary package. - Generous 28 vacation days, plus bank holidays. - One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin. - 600 ZAR per month wellness allowance, in addition to your salary. - All employees are included in the company discretionary bonus scheme. - Annual individual learning & development allowance of 15,000 ZAR. - Free access to LinkedIn learning and Microsoft ESI learning platforms. - INSTANDA partners with a local Employer of Record (EOR) entity to manage salary and benefits for our South Africa based employees. Benefits are country-specific but generally include life and critical illness coverage, pension and more.

We’re pushing the boundaries of Insurance Technology  INSTANDA is the worlds first no code platform for Insurance. A pioneering Insurtech, we’re revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance carriers to adapt swiftly to market demands and navigate the evolving landscape. Our Technology is consistently recognised as the best policy administration platform for innovative insurers, winning awards in both the UK and US.  INSTANDA has grown significantly in recent years and we are now a team of 180+ employees based in the UK, EMEA and US, with partnerships that operate worldwide. We’re continuing to grow our business and our Client Success Team is at the forefront of our growth plans.   Follow us to learn more: Instanda.com | LinkedIn | Twitter | YouTube    The Role  We’re hiring a Spanish Speaking Technical Client Success Manager (CSM) to steward a portfolio of core (“reactive”) accounts and to partner with our Strategic Account Managers (SAMs) on named strategic accounts. You’ll be accountable for adoption, value realization, renewals, and net revenue retention (NRR) across your reactive book, while operating as a consultative partner alongside SAMs on strategic accounts.  How the portfolio is structured  - Reactive/Core accounts (You own): Day‑to‑day success, QBRs, renewals, and targeted expansions in a defined book of business. Variable compensation/commission is tied to retention and expansion in this portfolio.  - Strategic accounts (You partner): You drive adoption, value mapping, and health insights. The SAM owns commercials (renewals/expansion); you co‑plan and co‑deliver outcomes.  We are a remote-first organization, with occasional travel required for client meetings and team collaboration. What you’ll do Own the Reactive book  - Serve as the primary post‑sale contact; build success plans tied to each client’s business outcomes.  - Lead renewals end‑to‑end; forecast risk/opportunity; execute playbooks to protect MRR and grow NRR.  - Identify and close low‑complexity expansions (e.g., additional environments, users, modules) within commercial guardrails.  - Run scaled engagement (cadenced check‑ins, QBRs) with crisp executive‑ready storytelling of value, ROI, and roadmap.  - Orchestrate incident and ticket management with Platform Support; manage backlogs in JIRA/Freshdesk; communicate status and root cause clearly.  - Demonstrate strong technical understanding to interpret nuanced Jira tickets and Freshdesk enquiries, supporting effective issue triage and better client outcomes. - Maintain impeccable CRM hygiene (e.g., Salesforce) and health scoring.  Partner across Strategic accounts  - Collaborate with Strategic Account Managers to align success plans with account strategy and agreed value metrics.  - Provide adoption analytics, risk flags, and expansion hypotheses; co‑present at QBRs.  - Bring voice‑of‑customer to roadmap; translate platform capabilities into measurable outcomes. (SAM retains commercial ownership.)  Enablement & continuous improvement  - Translate client feedback into reproducible plays, knowledge base content, and product requirements.  - Contribute to cross‑functional incident reviews and process improvements to raise NPS and lower time‑to‑resolution.  - Mentor peers on insurance workflows and INSTANDA best practices.

We’re pushing the boundaries of Insurance Technology  INSTANDA is the worlds first no code platform for Insurance. A pioneering Insurtech, we’re revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance carriers to adapt swiftly to market demands and navigate the evolving landscape. Our Technology is consistently recognised as the best policy administration platform for innovative insurers, winning awards in both the UK and US.  INSTANDA has grown significantly in recent years and we are now a team of 180+ employees based in the UK, EMEA and US, with partnerships that operate worldwide. We’re continuing to grow our business and our Client Success Team is at the forefront of our growth plans.   Follow us to learn more: Instanda.com | LinkedIn | Twitter | YouTube    The Role  We’re hiring a Spanish Speaking Technical Client Success Manager (CSM) to steward a portfolio of core (“reactive”) accounts and to partner with our Strategic Account Managers (SAMs) on named strategic accounts. You’ll be accountable for adoption, value realization, renewals, and net revenue retention (NRR) across your reactive book, while operating as a consultative partner alongside SAMs on strategic accounts.  How the portfolio is structured  - Reactive/Core accounts (You own): Day‑to‑day success, QBRs, renewals, and targeted expansions in a defined book of business. Variable compensation/commission is tied to retention and expansion in this portfolio.  - Strategic accounts (You partner): You drive adoption, value mapping, and health insights. The SAM owns commercials (renewals/expansion); you co‑plan and co‑deliver outcomes.  We are a remote-first organization, with occasional travel required for client meetings and team collaboration. What you’ll do Own the Reactive book  - Serve as the primary post‑sale contact; build success plans tied to each client’s business outcomes.  - Lead renewals end‑to‑end; forecast risk/opportunity; execute playbooks to protect MRR and grow NRR.  - Identify and close low‑complexity expansions (e.g., additional environments, users, modules) within commercial guardrails.  - Run scaled engagement (cadenced check‑ins, QBRs) with crisp executive‑ready storytelling of value, ROI, and roadmap.  - Orchestrate incident and ticket management with Platform Support; manage backlogs in JIRA/Freshdesk; communicate status and root cause clearly.  - Demonstrate strong technical understanding to interpret nuanced Jira tickets and Freshdesk enquiries, supporting effective issue triage and better client outcomes. - Maintain impeccable CRM hygiene (e.g., Salesforce) and health scoring.  Partner across Strategic accounts  - Collaborate with Strategic Account Managers to align success plans with account strategy and agreed value metrics.  - Provide adoption analytics, risk flags, and expansion hypotheses; co‑present at QBRs.  - Bring voice‑of‑customer to roadmap; translate platform capabilities into measurable outcomes. (SAM retains commercial ownership.)  Enablement & continuous improvement  - Translate client feedback into reproducible plays, knowledge base content, and product requirements.  - Contribute to cross‑functional incident reviews and process improvements to raise NPS and lower time‑to‑resolution.  - Mentor peers on insurance workflows and INSTANDA best practices.

• Serve as the primary post‑sale contact; build success plans tied to each client’s business outcomes. • Lead renewals end‑to‑end; forecast risk/opportunity; execute playbooks to protect MRR and grow NRR. • Identify and close low‑complexity expansions (e.g., additional environments, users, modules) within commercial guardrails. • Run scaled engagement (cadenced check‑ins, QBRs) with crisp executive‑ready storytelling of value, ROI, and roadmap. • Orchestrate incident and ticket management with Platform Support; manage backlogs in JIRA/Freshdesk; communicate status and root cause clearly. • Demonstrate strong technical understanding to interpret nuanced Jira tickets and Freshdesk enquiries, supporting effective issue triage and better client outcomes. • Maintain impeccable CRM hygiene (e.g., Salesforce) and health scoring. • Collaborate with Strategic Account Managers to align success plans with account strategy and agreed value metrics. • Provide adoption analytics, risk flags, and expansion hypotheses; co‑present at QBRs. • Bring voice‑of‑customer to roadmap; translate platform capabilities into measurable outcomes. (SAM retains commercial ownership.) • Translate client feedback into reproducible plays, knowledge base content, and product requirements. • Contribute to cross‑functional incident reviews and process improvements to raise NPS and lower time‑to‑resolution. • Mentor peers on insurance workflows and INSTANDA best practices.

We’re pushing the boundaries of Insurance Technology INSTANDA is the worlds first no code platform for Insurance. A pioneering Insurtech, we’re revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance carriers to adapt swiftly to market demands and navigate the evolving landscape. Our Technology is consistently recognised as the best policy administration platform for innovative insurers, winning awards in both the UK and US. INSTANDA has grown significantly in recent years and we are now a team of 200+ employees globally, with partnerships that operate worldwide. We’re continuing to grow our business and our Software Engineering team is at the forefront of our growth plans. Follow us to learn more: Instanda.com | LinkedIn | Twitter | YouTube The Role We are looking for a mid level software engineer to join our growing Software Engineering team! Reporting to one of the Dev Leads, you will be working as part of an agile team, building a SaaS platform, using the latest technologies. Our Engineering team is responsible for designing, developing and testing the INSTANDA platform. All our applications are designed and developed in-house and hosted on Microsoft Azure.  The majority of our developers are full-stack, with some specialising in UI and databases. If performance and security are your thing, you will find a place for them here too! This role is UK based, primarily remote working with occasional travel required to our London Office. What you will do - Develop and unit test software to a high standard. - Collaborate with the wider development team to deliver customer solutions. - Develop new features for our platform. - Improve existing functionality. - Consistently advocate high quality of code. - Adhere to INSTANDA’s information security policies, guidelines and best practices to protect our company and our clients. - Contribute to a culture of security awareness within the company.