Role Description You are detail-oriented and highly organized with a strong technical aptitude and experience in user account management and provisioning. Knowledgeable in authentication protocols, user access management, and cloud-based systems. 3+ years of experience in user onboarding, provisioning, or IT administration with strong problem-solving and troubleshooting skills. You have excellent spoken and written communication skills in English coupled with being self-motivated and able to work effectively in a remote, team-oriented environment. Key Responsibilities - Oversee and manage the end-to-end onboarding and provisioning process for new users, ensuring timely access to systems, tools, and resources. - Configure and maintain user accounts in systems such as Office 365, Google Workspace, VPN services, and other business-critical applications. - Work closely with stakeholders and clients to align provisioning processes with onboarding workflows. - Assist in managing and auditing user access rights, ensuring compliance with security policies. - Troubleshoot and resolve provisioning-related issues, escalating as necessary. - Maintain accurate documentation of onboarding procedures, access control policies, and provisioning workflows. - Monitor and proactively address system access requests, account changes, and deprovisioning as needed. - Collaborate with internal stakeholders to streamline and improve onboarding efficiency. - Stay up to date with best practices in user access management and security. Qualifications - Proficiency in managing user accounts and permissions across enterprise applications. - Strong interpersonal and communication skills with the ability to provide clear guidance to new users. - Ability to multitask and prioritize tasks effectively in a fast-paced environment. - Commitment to data security and confidentiality in handling user access. - Ability to work well independently and as part of a distributed team. - Strong troubleshooting skills to diagnose and resolve access-related issues. Requirements - 3+ years of experience in IT administration, user provisioning, or a related field. - Hands-on experience with Office 365, Google Workspace, and identity and access management (IAM) tools. - Familiarity with Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Active Directory. - Experience with ticketing systems like Zendesk, Jira, or ServiceNow is preferred. - Knowledge of security best practices related to user authentication and access management. - IT-related certifications (e.g., Microsoft Certified: Azure Administrator Associate, CompTIA Security+, ITIL) are a plus. Education - Minimum: High school diploma with relevant technical certifications. - Preferred: College diploma or university degree in an IT-related field. Benefits - Competitive salaries in addition to robust, health and wellness-focused benefits. - Commitment to work-life balance with paid time off when you need it. - Employee Resource Groups and company-sponsored events. - Regular opportunities for professional growth through educational support, mentorship programs, and career development resources. - Employee recognition and engagement programs.

• Lead customers through stages of the card journey, from card application to ordering to first swipe completion, ensuring a timely and smooth process. • Educate customers on how to use Mudflap’s fuel card and associated platforms effectively, addressing any questions or concerns. • Monitor and track your prospects’ progress using CRM tools (e.g., HubSpot), ensuring all their data and your interactions are accurately documented. • Identify and resolve application and onboarding barriers, escalating issues when necessary to internal teams. • Proactively engage with customers to action to foster initial usage, focusing on creating long-term value and retention. • Collaborate with cross-functional teams to refine the PLG motion and contribute to scalable best practices. • Deliver exceptional customer experiences by maintaining a professional, empathetic, and customer-focused approach in all interactions.

Role Description We're running a paid study on the shopping habits and preferences of consumers who purchase personal goods. This research helps us understand the end-to-end journey of evaluating, selecting, and acquiring personal items. Your insights will directly inform how we evaluate modern retail experiences. You will join a 20 to 30-minute remote interview from your desktop computer. During the session, you will: - Walk us through your most recent luxury purchases. - Explain the factors that influenced your decisions. - Reflect on your favorite brands and the channels you use to shop. - Discuss your overall retail experience. The conversation is straightforward and focuses purely on your personal perspective as a consumer. Qualifications - Based in the US. - Comfortable discussing your retail habits and shopping preferences in a remote interview. - Access to a reliable desktop computer for the session. Requirements - Join a 20 to 30-minute remote interview from a desktop device. - Discuss your recent experiences purchasing personal goods. - Describe the factors that influence your choice of brands and retailers. - Walk us through your typical process for evaluating items. Compensation - $260 per hour Company Description Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets. Learn more at terac.com or on YouTube at @jointerac .

• Guide new T4 and T5 tier customers through the full MoeGo onboarding process from kickoff to go-live • Conduct product walkthroughs, training sessions, and Q&A calls to drive early product adoption • Manage a portfolio of onboarding accounts simultaneously, ensuring timely milestones and customer satisfaction • Partner with Account Executives to ensure a smooth handoff from sales to onboarding • Document customer configurations, progress, and outcomes in CRM and project management tools • Identify and escalate risks or blockers that may impact the customer experience • Contribute to the continuous improvement of onboarding playbooks, resources, and processes • Collaborate cross-functionally with Support, Product, and Sales teams to resolve customer issues