• Guide new T4 and T5 tier customers through the full MoeGo onboarding process from kickoff to go-live • Conduct product walkthroughs, training sessions, and Q&A calls to drive early product adoption • Manage a portfolio of onboarding accounts simultaneously, ensuring timely milestones and customer satisfaction • Partner with Account Executives to ensure a smooth handoff from sales to onboarding • Document customer configurations, progress, and outcomes in CRM and project management tools • Identify and escalate risks or blockers that may impact the customer experience • Contribute to the continuous improvement of onboarding playbooks, resources, and processes • Collaborate cross-functionally with Support, Product, and Sales teams to resolve customer issues

Role Description ISTA Personnel Solutions is recruiting on behalf of a fast-growing US-based ABA (Applied Behavior Analysis) therapy company, who requires an Onboarding Coordinator to support a structured onboarding team that processes new therapist hires across multiple US states. As an Onboarding Coordinator, you'll be the first point of contact for newly hired ABA therapists from the moment they accept their offer. Your job is to guide them through each step of the onboarding process, keep them moving, and make sure nothing falls through the cracks. It's a high-volume, detail-driven role that requires someone who is organised, proactive, and genuinely good with people. PLEASE NOTE: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time, subject to daylight savings) - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA) - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered. - Power Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered. - Work Environment: Fully remote KEY RESPONSIBILITIES: - Conducting onboarding meetings via Zoom or Teams with newly hired therapists. - Guiding candidates through each stage of the onboarding process and identifying what still needs to be completed. - Following up consistently to ensure candidates are progressing through their onboarding steps on time. - Managing candidate statuses on a shared board and ensuring no one is stuck at a stage for too long. - Completing and tracking tasks accurately within the company's systems (including ClickUp). - Flagging candidates who are not engaging or progressing and following the relevant protocols. - Coordinating with the staffing team once candidates reach the placement stage of onboarding. - Handling approximately 30 onboarding candidates per month per state, with team support during high-volume periods. Qualifications - Previous experience in an onboarding, recruitment coordination, or HR admin role. - Experience working with ClickUp, Microsoft Teams, or similar platforms is an advantage. - Familiarity with the ABA therapy space or a background in healthcare, disability, or mental health services is a plus. - Strong organisational skills and a task-oriented working style — you need to love ticking things off a list. - Excellent follow-up and communication skills — a large part of this role is keeping candidates moving and engaged. - Comfortable working in a high-volume environment with multiple candidates at various stages simultaneously. - Self-driven and able to identify what needs to be done without waiting to be told. Requirements - If you have not been contacted within 14 working days, please consider your application unsuccessful.

Role Description The Client Onboarding Coordinator is responsible for facilitating communication and coordination among the Cross Country Locums (CC Locums) recruiter, the independent contractor healthcare provider (HCP), and the Locums client. This role ensures that all required documentation is completed to present the independent contractor provider to the CC Locums client for approval and to secure privileges for CC Locums assignments. - Oversee client and facility onboarding requirements, including credentialing verifications and licensure attainment, as well as application completion. - Process CC Locums client applications and reapplications in a timely manner. - Maintain accurate data entry and ensure data integrity for independent contractor information within the credentialing system, including updating expiring verifications. - Collaborate with other Credentialing and Risk Management teams to identify and implement process efficiencies. - Serve as the primary liaison to CC Locums clients, ensuring prompt completion and delivery of required information. - Assist with documenting internal credentialing processes and proactively seek opportunities for continuous improvement. - All other duties as assigned. Must have the ability to perform the essential functions of the job with or without reasonable accommodation. Qualifications - Minimum 1-3 years’ experience in onboarding, such as application oversight for privileging, licensure, and/or payor submission. - Aptitude to work in collaborative efforts, yet be self-initiated to exceed goals and objectives. - Must be able to accept directions from different teammates. - Must be able to work proactively and reliably. - Obtain comprehensive knowledge of account management standards, procedures, and requirements. - Exceptional attention to detail and accuracy. - Strong analytical and problem-solving skills. - Excellent interpersonal and communication skills via phone, email, and person-to-person. - Education: High school diploma or equivalent required. College courses preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Benefits - Competitive compensation, benefits, and wellness program. - Medical Insurance. - Dental Insurance. - Vision Insurance. - Life Insurance. - Disability Insurance. - Voluntary Insurance. - 401(k) plan. - Tuition Assistance. - Pet Insurance. - Variety of Wellness options through Burnalong, including a robust online platform of classes and programs as well as local gym access. Company Description Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.

• Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction. • Work with customers in the mid-market and enterprise segments, coordinating with management and leadership at all levels. • Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments. • Collaborate with sales, product, customer success and support teams to ensure a cohesive customer journey from initial sale to full product adoption. • Monitor customer feedback and onboarding metrics, using this data to continuously improve the onboarding experience. • Conduct regular training sessions for the onboarding team to keep them updated on product changes and best practices. • Work closely with clients to understand their business needs and tailor the onboarding experience accordingly. • Establish clear communication and project management protocols to ensure timely and successful implementations. • Identify upsell and expansion opportunities during the onboarding process and collaborate with the sales team to capitalize on these opportunities. • Manage customer expectations and address any issues that may arise during the onboarding process.