Role Description Als Customer Support Representative (w/m/d) unterstützt du das Team mit viel Begeisterung, Herz und Humor bei der Bearbeitung von Anfragen via Chat, E-Mail und Telefon. Du bist erste Anlaufstelle für unsere Kund*innen und hilfst ihnen kompetent bei individuellen Fragen und Anliegen rund um ihr Konto. Darüber hinaus bleibst du im Austausch mit anderen Teams, platzierst technische Herausforderungen klar und trägst wertvolles Feedback ins Unternehmen. Unsere Prozesse und Strukturen hast du dabei immer im Blick, bringst dich mit Ideen ein und hilfst uns so, unseren Support stetig weiterzuentwickeln. Kurz: Du bist der Fels in der Brandung – und sorgst dafür, dass sich unsere Kund*innen jederzeit gut aufgehoben fühlen. Qualifications - Erfahrung im regelmäßigen Kontakt mit Kund*innen – idealerweise im Customer Support oder -Service. - Erfahrungen im Bankenbereich sind ein Plus, aber kein Muss. - Schnelle Auffassungsgabe und Fähigkeit, Inhalte klar, verständlich und präzise zu vermitteln. - Zuverlässigkeit und Überblick bei sich wiederholenden Aufgaben. - Sehr gute Deutsch- und Englischkenntnisse. - 30 Stunden/Woche Zeit. - Engagement für die Idee, Geld als Hebel für positiven Wandel zu nutzen. Benefits - Unterstützung mit einem Zuschuss zu Urban Sports Club und dem Deutschlandticket. - Bereitstellung eines Swapfiets-Fahrrads. - Angebot von Vertrauensurlaub für eine optimale Balance zwischen Arbeit und Freizeit. Requirements - 25.000 Euro Jahresbrutto (30 Stunden/Woche) + einmalig 5.000 Euro in Virtual Shares. - Individuelle Einschätzung im Interview. Company Description Wir sind ein Social Business aus dem Herzen von St. Pauli und haben es uns zum Ziel gemacht, Geld als Hebel für den positiven Wandel zu nutzen, um eine bessere Zukunft für alle zu gestalten. Im November 2018 haben wir mit einem nachhaltigen Girokonto gestartet, das heute rund 120.000 Menschen in Europa nutzen. Als nächstes wollen wir Tomorrow als umfassende Finanzplattform etablieren und noch mehr Geld in die richtige Richtung lenken.

Technical Product Support Location: Remote United States Job Description: Job#: 3035705 Job Description: Technical Product Support Remote Max Pay $35.00hr 100% remote but would prefer in office if possible (San Antonio, TX) - biggest priority is the right talent Could extend past end of the year (funding through 2027) Transformation effort - moving off old P&C platform moving over to new guidewire platform Personal property plus (3p) product moving to guidewire Each state has different requirements Launched one state, drafting out requirements for the remaining states and 10 foreign countries Research current p3 platform with current states Create requirements for states to move to the new platform Create acceptance criteria for IT to be able to get going on the work Risk and compliance doc Day to day: - Support role - Basically they will be supporting the project by understanding what the 3p product does today and translating that to the new guidewire platform - Influence and identify any changes that needs to be made - requirement sessions with mixed group legal, product managers, underwriting - Schedules based on features they will be going after - Refining requirements Need exposure to guidewire Guidewire transformation effort exp would be a plus Other technologies: Post production monitoring - glassbox or grid space (call monitoring) review calls and take notes, but they can train on this SAFe agile certs would be helpful, but not required EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. Employee Type: Contract Location: San Antonio, TX, US Pay Range: $35 - $36 per hour

Title: Customer Service Representative Location: Brewer United States Job category: Customer Services Overtime status: Non-exempt Travel: No Job Description: This position is Remote in Maine. If you are located within commutable distance to the office at 43 Whiting Hill Rd Brewer, Maine 04412, you will have the flexibility to work remotely* as you take on some tough challenges. Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm EST. It may be necessary, given the business need, to work occasional overtime. We offer 12 weeks of on-the-job training onsite at 43 Whiting Hill Rd Brewer, Maine 04412. The hours of training will be aligned with your schedule. Primary Responsibilities: - Actively participate in team huddles and meetings by way of sharing knowledge, requesting information, and recommending process improvements - Provides excellent customer service via first call resolution as frequently as possible - Advocate for patients regarding complaints or billing issues within the established policies and procedures of the department - Advises management of customer service issues which may require attention in a timely manner - Resolve assigned accounts in a timely and accurate manner, which maximizes reimbursement in compliance with the department's policy and procedures - Research and accurately resolve outstanding patient balances in accordance with all departmental and system policies and procedures - Meet or exceed the NLH performance standards as it relates to quality and productivity - Accurately schedule patient payment plans in accordance with internal policy guidelines - Work closely by way of problem solving with peers and leaders to address patient balance issues or changes that directly impact the accounts receivable - Ensure all functions related to customer service supports the team goals and objectives as well as NLH financial performance objectives - Thoroughly understand the department's key performance indicators - Advises management of payment variance issues which may require attention in a timely manner - Thoroughly understand the department's key performance indicators - Maintain the knowledge of collection protocols, payer, regulatory policies and laws - Attend internal education sessions to enhance or gain new skills - Demonstrate departmental desire to provide community benefits by way of charitable events or contribution outside the four walls of the department You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED - Must be 18 years or older - 1+ year of customer service experience in healthcare, insurance, government (state or federal), social services, or human services settings - 1+ year of data entry experience - Basic proficiency with Windows PC applications and Microsoft Office (create, edit, format Microsoft Word, Microsoft Excel, Microsoft PowerPoint) - Ability to train onsite for the first 12 weeks at 43 Whiting Hill Rd Brewer, Maine 04412 - Ability to provide onsite coverage at 489 State Street, Bangor, ME, based on business needs. - Ability to work full-time, Monday - Friday between 8:00am - 4:30pm EST including the flexibility to work occasional overtime given the business need - Full Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Preferred Qualifications: - 1+ year of experience in healthcare customer service - Work experience with Northern Light Health - Medical Terminology Telecommuting Requirements: - Reside within commutable distance to the office at 43 Whiting Hill Rd Brewer, Maine 04412 - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills: - Strong communication skills (written/verbal) - Strong analytic skills - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

• Deliver Exceptional Customer Experiences • Serve as the front line of the Superfeet brand across phone, email, chat, and social channels • Guide customers on product features, fit, and benefits with confidence and care • Resolve inquiries and issues quickly, accurately, and empathetically • Consistently meet or exceed service metrics (response time, resolution, satisfaction, quality) • Own Order Accuracy & Execution • Manage customer interactions and orders in Microsoft Dynamics 365 (or similar CRM) • Process consumer and retail orders with precision and urgency to meet Service Level Agreements • Partner with warehouses and 3PL providers to ensure timely fulfillment • Support international shipments, including documentation, VAT, customs, and Incoterms (training provided) • Proactively manage backorders, holds, and inventory-related issues • Process returns, warranties, and credit memos • Support Sales & Business Operations • Coordinate promotional and sales orders (PGA, POP, and more) • Assist with account onboarding, reactivation, and distributor requests • Maintain clean, compliant account data across systems • Drive Continuous Improvement • Identify trends and share insights to improve the global customer experience • Collaborate cross-functionally with Sales, Marketing, Operations, IT, and Product • Contribute to knowledge base content, FAQs, and self-service tools • Test and provide feedback on new processes, tools, and systems • Keep Things Running Smoothly • Support day-to-day administrative needs and special projects as needed • Participate in ongoing product education and internal training