Superfeet Worldwide

• Promote an inclusive work environment. • Exemplify Superfeet's Core Values while conducting business. • Promote Superfeet brand and product line during events and store visits. • Increase retail sales through creative execution of marketing initiatives. • Provide full serviced visits to National and Independent accounts. • Support Sales, Marketing, and Product Teams by managing sell-thru programs.

• Deliver Exceptional Customer Experiences • Serve as the front line of the Superfeet brand across phone, email, chat, and social channels • Guide customers on product features, fit, and benefits with confidence and care • Resolve inquiries and issues quickly, accurately, and empathetically • Consistently meet or exceed service metrics (response time, resolution, satisfaction, quality) • Own Order Accuracy & Execution • Manage customer interactions and orders in Microsoft Dynamics 365 (or similar CRM) • Process consumer and retail orders with precision and urgency to meet Service Level Agreements • Partner with warehouses and 3PL providers to ensure timely fulfillment • Support international shipments, including documentation, VAT, customs, and Incoterms (training provided) • Proactively manage backorders, holds, and inventory-related issues • Process returns, warranties, and credit memos • Support Sales & Business Operations • Coordinate promotional and sales orders (PGA, POP, and more) • Assist with account onboarding, reactivation, and distributor requests • Maintain clean, compliant account data across systems • Drive Continuous Improvement • Identify trends and share insights to improve the global customer experience • Collaborate cross-functionally with Sales, Marketing, Operations, IT, and Product • Contribute to knowledge base content, FAQs, and self-service tools • Test and provide feedback on new processes, tools, and systems • Keep Things Running Smoothly • Support day-to-day administrative needs and special projects as needed • Participate in ongoing product education and internal training

• Proactively identify and pursue new business opportunities through networking, prospecting, and market research. • Develop and execute realistic, data-driven go-to-market plans, product assortments, and forecasts in collaboration with sales management. • Establish strong, long-term relationships with both existing and prospective clients. • Manage the buy-sell-replenish cycle with retail partners, ensuring product availability, timely deliveries, and strong relationships. • Use PowerBI, SPS Commerce, Cadence UQ, and other sales tools to track and analyze key metrics. • Collaborate closely with internal teams (Product, Marketing, Customer Care) to deliver solutions that meet customer needs. • Travel regionally and nationally to visit accounts, attend tradeshows, and participate in events.