• Participer au BUILD et au développement agile d’applications dans le respect des bonnes pratiques de dev et d’infra • Proposer la solution la plus adaptée, c’est aussi savoir et oser challenger nos clients • Participer activement à la R&D : veille technologique, bonnes pratiques • Former & mentorer : le partage de connaissances et la montée en compétences des collaborateurs

• The Operations Specialist is responsible for all aspects of recruitment for quantitative and qualitative projects assisting the US Project Managers in making sure studies are delivered in accordance with the specs given by the client. • The Operations Specialist liaises with other team members to deliver the project, being fully responsible for the sampling aspect of the allocated projects. • Assists and manages technical execution of a project’s life cycle. • Assists with programming, link testing, translations, fieldwork setup, and partner coordination. • Manage up to 30 live projects to maintain the knowledge and experience of market research recruitment. • Excellent understanding of project recruitment methodology for studies; coordinate with project fieldwork coordinators & project managers to best utilize available options for maximum results. • Build a sampling plan for the projects allocated. • Review projects on a regular basis and inform project managers when challenges arise. • Provide recruitment updates to the project management team upon request. • Ensure projects are completed in line with timelines stipulated by the client. • Have an excellent understanding of the M3 sampling, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability. • Ensure 100% accuracy and display excellent attention to detail. • Build working relationships across departments to ensure insight is well communicated and understood. • Organized, as you will have to work on a variety of projects to generate effective results. • Keep M3 outsourced project recruitment rate and costs under the given KPIs. • Client satisfaction score above target. • Attend the internal kickoff (IKO) and prepare the client kickoff (CKO) deck. • Manage partner coordination, including external liaison (EL) communications and ongoing updates. • Oversee the translation process and conduct thorough link checks. • Submit surveys to the programming team. • Attend all client calls to ensure alignment and provide support. • Assist with troubleshooting any link-related issues. • Set up automated data exports as required. • Provide client contact information to the Quick Charts team for set up. • Submit partner request forms as needed. • Manage internal recruitment efforts in collaboration with the custom recruitment (CR) team. • Coordinate and schedule pre-tests. • Partner with the fieldwork team to address any questions or issues. • Reconcile counts for invoicing purposes and ensure alignment with partners.

• Build processes that support business operations • Produce a value stream showing demand and issues with delivery for each step of the Value Stream • Improve turnaround time at every step, even with upstream partners • Train others on defined processes

Role Description The Operations Support / Dispatch Monitor role is a full-time remote position responsible for supporting live dispatch operations. You will follow up with drivers via WhatsApp and mobile phone calls to monitor job progress, respond quickly to incoming client requests, and ensure all tasks are properly coordinated and completed on time. Strong written English and fast response time are critical since jobs are often allocated to the first responder. The role requires someone highly organized, detail-oriented, and comfortable working in a fast-paced 24/7 logistics environment with rotating shifts. Key Responsibilities: - Monitor active transport and dispatch operations across assigned shifts - Ensure drivers are completing equipment checks prior to arriving at customer sites - Conduct regular phone and WhatsApp driver follow-ups and check-ins - Track driver activity, job progress, and delivery updates - Perform equipment and operational status checks - Respond quickly to incoming client job requests via email and group chat platforms - Coordinate dispatch updates and ensure tasks are actioned promptly - Escalate operational issues, delays, or concerns when necessary - Maintain accurate records of communications, dispatch updates, and task progress - Ensure operational instructions are followed correctly by drivers and contractors - Support the operations team in minimizing missed jobs and service delays - Assist with improving dispatch processes and operational workflows - Handle ad hoc operational and administrative tasks as required Qualifications - Previous experience in dispatch, logistics support, operations coordination, customer support, or similar fast-paced roles preferred - Strong written English communication skills - Excellent response speed and ability to multitask under pressure - High attention to detail and strong follow-through skills - Ability to monitor multiple ongoing tasks simultaneously - Comfortable working in a highly active operational environment - Strong organizational and problem-solving abilities - Ability to work independently with minimal supervision - Proficiency with WhatsApp, email communication, and group chat coordination - Reliable internet connection and suitable remote work setup required - Experience working in transport, logistics, freight, or dispatch environments is highly advantageous Requirements - Flexible and comfortable working rotating shifts, including weekends and public holidays when required Benefits - Compensation: $1,300 AUD/month - Engagement type: Independent Contractor - This is a remote role supporting a 24/7 transport operation