Role Description The Operations Support / Dispatch Monitor role is a full-time remote position responsible for supporting live dispatch operations. You will follow up with drivers via WhatsApp and mobile phone calls to monitor job progress, respond quickly to incoming client requests, and ensure all tasks are properly coordinated and completed on time. Strong written English and fast response time are critical since jobs are often allocated to the first responder. The role requires someone highly organized, detail-oriented, and comfortable working in a fast-paced 24/7 logistics environment with rotating shifts. Key Responsibilities: - Monitor active transport and dispatch operations across assigned shifts - Ensure drivers are completing equipment checks prior to arriving at customer sites - Conduct regular phone and WhatsApp driver follow-ups and check-ins - Track driver activity, job progress, and delivery updates - Perform equipment and operational status checks - Respond quickly to incoming client job requests via email and group chat platforms - Coordinate dispatch updates and ensure tasks are actioned promptly - Escalate operational issues, delays, or concerns when necessary - Maintain accurate records of communications, dispatch updates, and task progress - Ensure operational instructions are followed correctly by drivers and contractors - Support the operations team in minimizing missed jobs and service delays - Assist with improving dispatch processes and operational workflows - Handle ad hoc operational and administrative tasks as required Qualifications - Previous experience in dispatch, logistics support, operations coordination, customer support, or similar fast-paced roles preferred - Strong written English communication skills - Excellent response speed and ability to multitask under pressure - High attention to detail and strong follow-through skills - Ability to monitor multiple ongoing tasks simultaneously - Comfortable working in a highly active operational environment - Strong organizational and problem-solving abilities - Ability to work independently with minimal supervision - Proficiency with WhatsApp, email communication, and group chat coordination - Reliable internet connection and suitable remote work setup required - Experience working in transport, logistics, freight, or dispatch environments is highly advantageous Requirements - Flexible and comfortable working rotating shifts, including weekends and public holidays when required Benefits - Compensation: $1,300 AUD/month - Engagement type: Independent Contractor - This is a remote role supporting a 24/7 transport operation

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