Title: Workforce Optimisation Lead Location: Brisbane Australia Hybrid Job ScheduleFull time Employment TypePermanent Job Description: Could this be one of those rare moments to do the best work of your career? The Lottery Corporation is Australia's largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community. We're the team who bring you Australia's favourite lottery and Keno games. For more than a century, we've been playing our role in creating positive impacts by delivering winning moments every day to our people, our customers, retailers, partners and our community. Share joy, spark possibilities and join the winning team today! As the Workforce Optimisation Lead, you will be responsible for forecasting, scheduling, reporting, and driving workforce optimisation initiatives that support both strategic and operational objectives. You will use workforce management principles, data insights, and continuous improvement practices to ensure the right resources are available at the right time while identifying opportunities to improve productivity, service delivery, and operational effectiveness. What you'll do - Develop forecasts, schedules, and workforce plans to support operational performance across multiple contact channels - Analyse workforce data and operational trends to improve productivity, customer outcomes, and resource planning - Monitor key workforce metrics including adherence, occupancy, shrinkage, forecast accuracy, and customer experience performance - Deliver workforce insights, dashboards, and reporting to support business decision-making - Identify and implement process improvements, automation opportunities, and workforce optimisation initiatives - Support and enhance workforce management systems, reporting tools, and best practice processes - Collaborate with stakeholders to drive operational efficiency and continuous improvement across the contact centre function About You You are a collaborative and solutions-focused with strong analytical capability and a passion for continuous improvement. You enjoy working with data, identifying trends, and delivering practical recommendations that drive operational success. What you'll bring - Strong analytical, numerical, and problem-solving skills - High attention to detail and excellent organisational capability - Advanced reporting and computer skills, particularly in Excel and databases - Strong written and verbal communication skills - Ability to present meaningful insights and recommendations to stakeholders - A customer-focused mindset with commercial awareness - A proactive approach to operational excellence and continuous improvement Skills & Experience - 3+ years' experience in workforce planning - Experience within contact centre environments - Experience supporting contact centre digital transformation initiatives - Understanding of workforce management principles including forecasting, scheduling, and capacity planning - Experience with workforce management platforms such as Genesys or Calabrio - Advanced Excel and reporting capability - Experience using Power BI, Tableau, or similar reporting tools - Familiarity with contact centre technologies and telephony platforms - Contact centre analytics experience highly regarded - Workforce Planning, Six Sigma, or Continuous Improvement certifications advantageous What you'll get Not only will you receive an awesome candidate experience from our caring Talent team, but you'll get a genuine feel for who we are and what it's like to be part of our team. The benefits of working with The Lottery Corporation are pretty good. Just to name a few: - Balance work and life with our 'flex for great outcomes' approach - hybrid working, plus a range of generous leave options. - Reward and recognition programs at all levels. Your hard work won't go unnoticed. - Ignite your potential with our dedicated learning and development platform to support your bright future. - We empower careers to grow from within. 50% of all roles in 2025 were filled by our own people, proving that your next opportunity is already here! - A true sense of belonging. We're committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Support, employee inclusion networks and diversity memberships and celebrations. - Make positive impacts with opportunities to volunteer with our community partners. We'll also dollar match fundraising efforts of our employees lending their support to registered charities. If this role is of interest to you and you're ready to spark possibilities with The Lottery Corporation, but don't feel that your experience aligns 100%, we would still love to hear from you and encourage you to apply. We're committed to providing a safe, respectful and supportive work environment. We encourage you to let us know if we can make any accommodations, so the process can be more user friendly for you. We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past and present.

Role Description We run T-cloud Public! T-Cloud Public is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group. We are looking for a Senior Architect for T-Cloud Public. You understand the latest developments in cloud and container technologies. You will work at times with T-cloud Public customers to develop business applications or to deliver T-cloud Public-focused workshops. WHAT WILL YOU DO? - Solve complex problems in the daily operation of customer use-cases. - Develop and enhance customer cloud-based business applications. - Be a trusted advisor for OpenStack-based public cloud technology. - Plan and execute technical workshops at our customers' sites. - Consistently automate using common automation frameworks. - Work at the console without reservations and get your hands "dirty". - Work in a team of specialists where everyone helps each other in an open and trusting manner. Qualifications - Have completed studies in a technical, engineering or scientific subject or comparable professional training. - Have 5-7 years of professional experience in IT with a focus on modern cloud technologies. - Have very good knowledge of software, cloud and container architectures. - Have experience in infrastructure automation. - Practice in technical expert workshops and/or technical customer consulting. - Cloud-Native Architecture & Kubernetes Expertise: Deep understanding of Kubernetes, container orchestration, Open Telekom Cloud CCE (Cloud Container Engines), and related ecosystems, including new features, multi-cluster management, and Service Mesh solutions. - DevOps/GitOps & Automation: Experience in implementing CI/CD pipelines, automating infrastructure provisioning (e.g., Terraform, Helm, ArgoCD), and integrating GitOps practices for deployment and operations. - Solution Consulting & Customer Engagement: Strong consulting skills to advise diverse customers on their cloud workloads, provide neutral architecture guidance, and support critical or must-win customer situations. - Toolchain & Ecosystem Development: Capabilities in building, enhancing, and maintaining open-source and proprietary tools (e.g., ProjectFactory modules, monitoring exporters, authentication helpers, certificate automation). - Collaborative Project Leadership: Skill in cross-team cooperation, driving joint projects, and coordinating between multiple stakeholders across regions and customer segments. - Have high level of customer orientation. - Have mentoring and presentation skills. - Have fluency in written and spoken English. - You will be working in the European Union to meet our customers' data security and privacy requirements. Benefits - We believe in balance between work and personal life. - An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life. - Promotes physical and mental well-being and contributes to a positive work environment. - Provides more freedom in reconciling work, career growth, private life and individual lifestyle. - Offers over 25 different benefits to improve personal and professional life. - Financial benefits. - Benefits with focus on learning and development. - Benefits with focus on health and sport. - Benefits with focus on family and work-life balance. - Other benefits. Salary Final salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary, we provide variable part and other financial benefits. Base salary will not be lower than 2,500 € /brutto. Additional Information - Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation. - Location: Kosice - Company: Deutsche Telekom System Solutions Slovakia - Language: English - Job category: Technical positions

• Lead discovery and requirements sessions with clients to define business objectives, technical requirements, data needs, and solution scope • Translate client needs into end-to-end solution designs leveraging APIs, microservices, cloud infrastructure, data integration patterns, and AI-enabled workflows • Design and deliver scalable implementations using the Bureau Composer platform, including real-time decisioning workflows and both standard and custom solutions • Own the client-facing solution delivery lifecycle including implementation planning, technical design leadership, and cross-functional coordination across engineering, QA, DevOps, compliance, and project teams • Conduct technical presentations, demos, and workshops tailored to executive, business, and technical audiences • Support deployment, integration, and troubleshooting to enable successful production rollout and ongoing solution optimization • Partner with sales and product teams to identify expansion opportunities, support solution strategy, and drive incremental revenue • Ensure solutions align with security, compliance, and data governance requirements, including FCRA, FACTA, IAM, explainability, and data protection considerations • Build and improve reusable solution patterns, accelerators, and technical playbooks to support scale and consistency across implementations

Title: Epic Resolute Billing Analyst II Location: Secaucus, NJ, Schaumburg IL, Tampa, FL, or Dallas, TX Job Description: Category Technology Job function Information Technology Job family Technical Specialist Shift Day Employee type Regular Full-Time Work mode Hybrid The Epic Resolute Professional Billing Analyst II is a fully proficient, hands-on contributor responsible for the configuration, maintenance, and support of the Epic Professional Billing (PB) application at Quest Diagnostics. This role independently performs system build, testing, and problem resolution to ensure accurate, compliant, and efficient billing operations across Quest’s national laboratory network. The Analyst II collaborates with stakeholders to implement functional changes, optimize workflows, and deliver reliable solutions that support clean claims, timely reimbursement, and a positive end-user experience for billing staff, providers, and patients. Salary Range: $96,300 to $112,000 Remote: This role may also be remote if the criteria are not met for location within a hub below. Please note this is a hybrid opportunity (3 days in office & 2 days WFH). The position can be based in one of the following locations: Secaucus, NJ, Schaumburg IL, Tampa, FL, or Dallas, TX Responsibilities: - Configure and maintain Epic PB components including charge router rules, billing work queues, claims edits, remittance processing, and payment posting. - Own assigned functional areas and deliver accurate, tested configuration on schedule with minimal supervision. - Translate operational requirements and payer rules into effective Epic system designs. - Ensure configuration aligns with Quest’s billing policies, compliance standards, and technical governance. - Maintain complete, current documentation for all build elements and configuration decisions. - Independently analyze and resolve issues affecting charge capture, claim generation, or payment posting. - Use Epic tools (Chronicles, Data Courier, error workqueues, reporting) to diagnose and correct system or data errors. - Identify root causes and propose sustainable fixes that prevent recurrence. - Collaborate with technical teams (Bridges, SBO, Claims, Infrastructure) when issues span multiple modules. - Escalate high-impact or system-wide issues appropriately, providing detailed technical analysis and documentation. - Develop and execute thorough test plans for new configuration, upgrades, and maintenance releases. - Conduct integrated and regression testing to confirm end-to-end billing accuracy. - Validate results with operational teams and document all findings for quality assurance. - Support go-live preparation, production validation, and post-deployment stabilization activities. - Work collaboratively in Epic implementation and optimization workgroups, coordinating build and testing efforts with other PB, SBO, and Claims analysts. - Communicate clearly with operational stakeholders to confirm requirements and deliver updates. - Provide subject matter expertise in Epic PB workflows during design sessions, user testing, and cutover planning. - Support junior analysts by sharing knowledge, reviewing configuration, and modeling best practices. - Evaluate existing workflows to identify automation opportunities or inefficiencies. - Recommend and implement configuration improvements that enhance usability, reduce manual intervention, or improve billing accuracy. - Monitor work queue performance and reporting metrics to ensure billing throughput and compliance. - Incorporate feedback from users and operational leaders into ongoing build and maintenance efforts. Qualifications: Required: - 3+ years of experience building and supporting Epic Resolute Professional Billing (PB). - Full proficiency with charge router workflows, claim edits, payment posting, and reconciliation. - Proven ability to configure, test, and deploy Epic PB functionality independently. - Strong analytical, documentation, and problem-solving skills - Excellent verbal and written communication skills - Ability to work collaboratively in a cross-functional environment - Epic Resolute Professional Billing certification - Completion of Quest Diagnostics Epic system training and onboarding. - Participation in Epic upgrade readiness and optimization programs. - Ongoing education in healthcare billing best practices, payer updates, and compliance standards. - Bachelor’s degree in Healthcare, Business, or Information Systems or the equivalent work experience - Travel up to 5% - English Required Preferred: - Experience in a multi-site or national reference laboratory or healthcare billing operation. - Familiarity with Epic SBO, Claims, or Charge Router modules. - Understanding of payer rules, denial management, and revenue cycle compliance. - Experience collaborating with external vendors or clearinghouses for billing interfaces. - Epic Charge Router or Claims certification Education - Bachelor’s Degree Bachelor’s degree in Healthcare, Business, or Information Systems or the equivalent work experience (Required) Languages - English (Required) Work Requirements - Travel Required 55550 Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.