Title: Program Manager, Coastal Resilience Convening and Events Location: Prospect St,301 Job Description: Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Overview This program manager (PM) position plays a key role in designing and implementing the convening and field components of a novel capacity development program focused on nature-based solutions for coastal resilience in the United States. Supported by the National Fish and Wildlife Foundation (NFWF), the program will provide grantees of NOAA’s Coastal Resilience Regional Challenge (CRRC) with project assistance through a blended learning experience that combines online and field-based training with a dynamic Community of Practice. This PM position is based within the Environmental Leadership & Training Initiative (ELTI) at the Yale School of the Environment (YSE) in New Haven, CT. ELTI is a global capacity development program focused on conserving and restoring tropical forest landscapes, including coastal ecosystems. The PM will also work closely with faculty and staff from the Yale Center for Natural Carbon Capture (YCNCC), a Yale research hub dedicated to advancing the science of natural climate solutions and ELTI’s primary partner for this program. A central responsibility of the position will be managing event logistics, vendor relationships, participant travel, and operational systems to ensure high-quality delivery of in-person and field-based convenings, which will require working closely with faculty and staff from ELTI, YCNCC, NFWF, NOAA, and external partners to ensure that national and regional convening event execution aligns with programmatic goals and participant needs. Implements and manages logistics for a national convening and four regional convenings supporting coastal resilience initiatives, including planning timelines and tracking deliverables. Plans and executes event logistics, including venue sourcing, lodging coordination, transportation planning, and field visit logistics for participants and program staff. Manages participant and staff travel, accommodations, and logistics to ensure a seamless and high-quality convening experience, including booking coordination, communication of travel requirements, and troubleshooting travel-related issues. Develops and maintains strong, collaborative relationships with vendors and service providers, including venues, transportation providers, caterers, and other event-related contractors. Supports contracting and procurement processes, including preparing requisitions and liaising with subcontracted event management or conference service providers. Administers participant registration systems, including setup, tracking registrations, managing participant data, and ensuring accurate reporting. Develops and manages participant communications related to convenings, including travel guidance, event preparation materials, and on-site coordination information. Manages on-site event logistics execution, including coordination of operational details and troubleshooting issues in real time. Manages financial and administrative processes associated with convenings, including submitting requisitions, tracking expenses, and reconciling expense reports. Maintains systems to track event logistics, participation, and outputs, and prepares summary reports for program leadership and funder reporting requirements. Collaborates closely with instructional and facilitation teams to ensure convening logistics, field activities, and participant engagement strategies related to convenings is in alignment with programmatic objectives. May perform other duties as assigned. Required Skills and Abilities 1. Demonstrated experience in event planning or logistics management, including coordinating complex, multi-day events and strong organizational and project management skills, with the ability to manage multiple events and timelines simultaneously. 2. Experience working with vendors and managing service providers and excellent written and verbal communication skills, including managing participant communications and logistics coordination. 3. Ability to troubleshoot and resolve issues in real time in dynamic event environments. 4. Proficiency in Microsoft Office Suite and familiarity with registration platforms or event management tools. 5. Strong attention to detail and ability to manage complex logistical information. Preferred Skills and Abilities 1. Experience planning national or regional convenings, workshops, or conferences. 2. Familiarity with Yale procurement, travel, and expense systems (or similar institutional systems). 3. Experience managing participant travel, including group bookings and reimbursements. 4. Experience coordinating field-based events or site visits. 5. Familiarity with coastal resilience, climate adaptation, or nature-based solutions Preferred Education and Experience Bachelor’s degree in event management, hospitality, public administration, environmental studies, or a related field and two to four years of related professional experience, or an equivalent combination of education and experience. Principal Responsibilities 1. Oversees the advancement and growth of the program. Gives direction and leadership supporting the philosophy, mission, strategy, and annual goals and objectives. Assumes primary accountability for disseminating and publishing all program information to create public awareness and support of the program. 2. Works closely with leadership, internal and external colleagues, and community residents to further develop and implement strategic plans. 3. Identifies, solicits, and cultivates community partnerships and collaborations to assist in the development and growth of the program. Develops the metrics to identify and measure the success of the program. Responsible for measurements of grant success and related evaluation. 4. Assists in identifying and evaluating potential future funding sources, and contributes to the submission of grants and contracts supporting the program, including the annual submission and writing of all content areas and budgetary sections of grant applications. Develops and manages the program’s operating budget. 5. Develops the administrative infrastructure of the program. Manages human resource and administrative functions of the program, including staffing and hiring, supervision, performance development, counseling and discipline, if warranted. Oversees and manages information systems, facilities, and space needs. 6. Investigates, identifies, implements, and oversees the maintenance of systems to gather, track, and report information to support the initiatives of the program. Tracks all program activities and regularly informs leadership of progress on each initiative. Recommends structural or programmatic adjustments, changes or additions based on full knowledge of missions, goals, and objectives. 7. Initiates, designs, and manages the compilation of program communications; identifying outreach potential, and promoting philanthropic and collaborative support of the program. Contributes to the development and assists in the management of content on the program’s website and monitors all changes and additions to the editorial content. 8. May perform other duties as assigned. Required Education and Experience Bachelor's degree in a related field and four years of related experience or an equivalent combination of education and experience. Job Category Professional Bargaining Unit NON Compensation Grade Administration & Operations Compensation Grade Profile Supervisor; Senior Associate (P5) Salary Range $68,000.00 - $120,500.00 Time Type Full time Duration Type Staff Fixed Duration (Fixed Term) Work Model Hybrid Background Check Requirements All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website. Health Requirements Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy. Posting Disclaimer Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Title: Associate Program Manager, Access & Affordability - Patient Support Services - Remote Location: Northborough United States Job Description: The purpose of this posting is to build up our database with candidates who have a skill set that meet the requirements below for future opportunities As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians and patients. A significant part of our business is acting as the company's sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. The Associate Program Manager is responsible for the daily operational effectiveness of a dedicated team within the copay support division. Additionally, this role ensures the proper completion of all daily tasks in a timely fashion while ensuring compliance with all standard operating procedures. Primary Responsibilities: - Oversee the performance of the various "clusters" within the call center. - Work closely with the Program Director and the Management Team to meet departmental goals and performance. - Plan, review and optimize workflows within the call center. - Ensure employee training and quality of work is always above expectations. - Oversee accurate completion of data entry, benefits, funding, and other related daily tasks to ensure compliance with SOP's and SLA's. - Ensure the KPI's are aligned with daily activities and tasks. - Schedule and delegate workload amongst team members, as needed to accommodate vacation and illness. - Manage your team member's workloads to effectively manage cost and reduce overtime. - Audit and verify team members work to ensure information accuracy. - Work cross-functionally with QA and Trainers for optimal training, onboarding, and continuous development of staff. - Answer staff and customer questions and recommend corrective services to address customer complaints. - Provide product/service information by answering questions, aiding customers, providers, and fellow employees. - Work with call center leadership to identify improvements and provide plan of action on improvements. - Complete all employee documentation in a timely manner, including annual performance appraisals. Required Qualifications: - To be eligible for this position, you must reside in the same country where the job is located. - Bachelor's Degree or equivalent combination of education and experience. - Minimum 1 year managing with team lead experience. - Minimum 2 years' experience in pharmacy, healthcare, medical billing, insurance verification or similar experience - Experience verifying insurance eligibility and coverage including but not limited to benefits, pre-certification and referrals, reimbursement. - Previous supervisory experience of remote staff - Exceptional communication and facilitation skills, both verbal and written, with a proven ability to communicate to all levels of the organization. - Data entry skills and ability to type 30wpm+ Professional Competencies: Business Skills and Knowledge - General Management Demonstrate analytic and problem-solving skills and understand the impact of individual. decisions on other parts of the organization and the environment. - Risk management Knowledge of liability and compliance regulation, the ability to employ strategies to mitigate risk, avoid malpractice and plan for disasters. - Quality improvement Application of techniques that continually improve the quality of care provided, patient. safety, organizational performance, and the financial health of the organization. Knowledge of the Health Care Environment - Health Care Systems and Organizations Demonstrate an understanding of how the various components of the health care. system is organized and financed, and how they interact to deliver medical and health. care. - The Patient's Perspective Understand the patient experience, demonstrate a commitment to patients' rights and responsibilities, and ensure that the organization provides a safe environment for patients and their families. Communication and Relationship Management - Relationship Management The ability to build and maintain relationships with internal as well as external. stakeholders that are anchored in trust and where decision-making is shared. - Communication Skills Be able to utilize verbal, written and presentation skills to communicate an organization's mission, vision, values, and priorities to diverse audiences. Leadership - The ability to inspire individual and organizational excellence, create and attain a shared vision and successfully manage change to attain the organization's strategic ends and successful performance. Professionalism - The ability to align personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $65,000-$70,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

• Monitor overall integration program management, ensuring workstream plans are aligned, interdependencies are managed, and milestones are met. • Bring a continuous improvement mindset—identify ways to streamline processes, reduce complexity, and improve execution speed and quality. • Develop and coach the project managers supporting each of the five workstreams, building project management discipline and capability across the integration. • Partner with workstream leads to maintain focus on outcomes, remove roadblocks, and strengthen cross-functional alignment. • Establish consistent tools, processes, and cadence for tracking and reporting progress through the use of Signal (dashboards, status reviews, risk tracking, etc.). • Drive clarity and integration across functions—linking operational, commercial, and support areas to ensure end-to-end readiness. • Gather and analyze data from across workstreams, develop insights, and communicate the “so what” clearly to senior leaders. • Support the EVP of Integration and leadership team with proactive issue management and integration readiness tracking. • Serve as a cultural connector—help teams from both organizations work effectively together and build shared ownership of results.

Title: Associate Program Manager, Access & Affordability - Patient Support Services - Remote Location: Atlanta United States Job Description: The purpose of this posting is to build up our database with candidates who have a skill set that meet the requirements below for future opportunities As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians and patients. A significant part of our business is acting as the company's sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. The Associate Program Manager is responsible for the daily operational effectiveness of a dedicated team within the copay support division. Additionally, this role ensures the proper completion of all daily tasks in a timely fashion while ensuring compliance with all standard operating procedures. Primary Responsibilities: - Oversee the performance of the various "clusters" within the call center. - Work closely with the Program Director and the Management Team to meet departmental goals and performance. - Plan, review and optimize workflows within the call center. - Ensure employee training and quality of work is always above expectations. - Oversee accurate completion of data entry, benefits, funding, and other related daily tasks to ensure compliance with SOP's and SLA's. - Ensure the KPI's are aligned with daily activities and tasks. - Schedule and delegate workload amongst team members, as needed to accommodate vacation and illness. - Manage your team member's workloads to effectively manage cost and reduce overtime. - Audit and verify team members work to ensure information accuracy. - Work cross-functionally with QA and Trainers for optimal training, onboarding, and continuous development of staff. - Answer staff and customer questions and recommend corrective services to address customer complaints. - Provide product/service information by answering questions, aiding customers, providers, and fellow employees. - Work with call center leadership to identify improvements and provide plan of action on improvements. - Complete all employee documentation in a timely manner, including annual performance appraisals. Required Qualifications: - To be eligible for this position, you must reside in the same country where the job is located. - Bachelor's Degree or equivalent combination of education and experience. - Minimum 1 year managing with team lead experience. - Minimum 2 years' experience in pharmacy, healthcare, medical billing, insurance verification or similar experience - Experience verifying insurance eligibility and coverage including but not limited to benefits, pre-certification and referrals, reimbursement. - Previous supervisory experience of remote staff - Exceptional communication and facilitation skills, both verbal and written, with a proven ability to communicate to all levels of the organization. - Data entry skills and ability to type 30wpm+ Professional Competencies: Business Skills and Knowledge - General Management Demonstrate analytic and problem-solving skills and understand the impact of individual. decisions on other parts of the organization and the environment. - Risk management Knowledge of liability and compliance regulation, the ability to employ strategies to mitigate risk, avoid malpractice and plan for disasters. - Quality improvement Application of techniques that continually improve the quality of care provided, patient. safety, organizational performance, and the financial health of the organization. Knowledge of the Health Care Environment - Health Care Systems and Organizations Demonstrate an understanding of how the various components of the health care. system is organized and financed, and how they interact to deliver medical and health. care. - The Patient's Perspective Understand the patient experience, demonstrate a commitment to patients' rights and responsibilities, and ensure that the organization provides a safe environment for patients and their families. Communication and Relationship Management - Relationship Management The ability to build and maintain relationships with internal as well as external. stakeholders that are anchored in trust and where decision-making is shared. - Communication Skills Be able to utilize verbal, written and presentation skills to communicate an organization's mission, vision, values, and priorities to diverse audiences. Leadership - The ability to inspire individual and organizational excellence, create and attain a shared vision and successfully manage change to attain the organization's strategic ends and successful performance. Professionalism - The ability to align personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $65,000-$70,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.