Title: Veterinary Patient Care Coordinator Location: PA-309, Philadelphia, PA, USA Employees can work remotely Full-time Job Description: Company Description Newton Animal Clinic and Bondurant Animal Clinic are well-established, progressive, fast paced general small animal practices located in Newton, Iowa and Bondurant, Iowa. We have 6 doctors that work between both locations! We offer many services to provide the best comprehensive care to our patients including Preventative Care, Surgery, Urgent Care, High Speed Dentistry, In-House Diagnostics, Digital full body and dental radiology, Endoscopy and Ultrasonography, Medical and/or Vacation Boarding (at Newton). We are proud to be AAHA certified hospitals! Newton and Bondurant Animal Clinics operate as one larger entity in two locations. They are both close to the Des Moines area which allows for easy commute to an international airport. Popular activities in the area include the Iowa Speedway, hiking, biking, close to the largest lake in Iowa (Red Rock), several museums, a Zoo, Planetarium, and music venues as well as college football . Newton and Bondurant are wonderful places to enjoy a healthy and active work-life balance. The Patient Care Coordinator (PCC) is a client-focused professional responsible for managing a dedicated book of veterinary practices and supporting their clients through proactive communication, scheduling, and preventive care outreach. In this role, the PCC partners closely with assigned clinics to help drive patient compliance, improve client engagement, and provide operational support. This position requires a self-directed individual who can independently manage their workflow, prioritize outreach activities, and support multiple practices simultaneously. The PCC serves as a key liaison between veterinary clinics and their clients while ensuring a high level of service and communication. The Patient Care Coordinator manages client outreach for assigned veterinary practices, supporting preventive care compliance and appointment scheduling. This role educates clients on recommended veterinary services such as wellness exams, vaccinations, and dental care while conducting outreach through phone, text, and email to schedule appointments and follow up with clients. The PCC serves as the primary communication liaison for assigned clinics, helping support clinic workflows and service goals. Responsibilities also include maintaining accurate documentation of client interactions, navigating multiple systems such as PetDesk, RingCentral, Microsoft Teams, and veterinary practice management software (e.g., Cornerstone, ezyVet, AviMark), reviewing patient records to identify follow-up care opportunities, and professionally handling client questions, concerns, or service issues. Qualifications Work Environment This is a primarily remote position that requires frequent use of phone, messaging, and virtual communication tools to engage with clients and veterinary practices. The role involves extended periods of computer-based work while managing outreach, scheduling, and documentation across multiple systems. Required - Strong ability to work independently and manage multiple priorities - Excellent written and verbal communication skills - Comfort working across multiple technology platforms - Strong organization and attention to detail - Ability to handle challenging client conversations with professionalism Preferred - Experience working in a veterinary clinic or animal health environment - Familiarity with PetDesk or veterinary practice management systems - Prior experience in client service, appointment scheduling, or preventive care coordination - Experience working in a remote environment Additional Information WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy & Federal & State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.

Role Description We are seeking a fully remote, full-time, LPN Post Acute Referral Care Coordinator. This position is responsible for providing staffing for post-acute injured workers, identifying appropriate healthcare facilities for injured workers, and coordinating post-acute care services. Serve as point of contact for providers, adjusters, case managers, and injured workers. Hours: Monday – Friday, 10a – 6:30p ET Responsibilities: - Process referrals for injured workers for the Post-Acute Care Department including obtaining all clinical information needed from hospitals, physicians, case managers, etc. - Provide staffing for Post-Acute Care referrals. - Ensure appropriate communication is delivered on a consistent basis with clients regarding progress of their injured workers. - Accurately address questions and inquiries from Adjusters, Case Managers, Providers, and Injured Workers in a timely, professional manner. - Obtain and review orders received. - Collaborate with client case managers and insurance carriers case managers to assist in placing injured workers in appropriate facilities for care. - Identify and contact providers both in network and out of network. - Follow up with healthcare facilities and providers to monitor progress and regularly obtain medical notes as needed. - Coordinate discharges with applicable facilities. Facilitate any other services the injured worker may need post discharge. - Positively support the mission, values, and vision of Paradigm through effective communication with internal and external customers, serve as a positive role model, demonstrate excellent customer service, and comply with all applicable regulatory requirements and Quality Assurance initiatives. - Consistently maintain a high level of ethical and professional standards. - Provide appropriate follow up with supervisor, co-workers, case managers, and providers regarding updates, reported complaints, and concerns. - Identify any concerns within the department and bring to the attention of the Director of Post-Acute Care. - Collaborate effectively with all departments through interdepartmental referrals and communication. - Support and participate in common teamwork to achieve departmental and organizational goals, cooperate, and work together with team as well as other internal and external partners. - Actively participate in the QA process and departmental improvement efforts. Qualifications - Education/Training: Current LPN state license in good standing with the State Board of Nursing. - Experience: Minimum of one (1) year of nursing experience. - Knowledgeable of injured worker’s rights and ability to ensure an atmosphere which promotes the privacy, dignity, and well-being of injured workers. Maintain confidentiality of all data, including injured workers’ Protected Health Information (PHI), employee, and operations data. - Skills: - Excellent verbal and written communication, cooperation, service excellence, and effective conflict resolution skills. - Able to promptly address concerns with tact and provide appropriate follow up. - Service Excellence; proficient reading, writing, grammar, and mathematics skills. - Strong knowledge of medical terminology. - Excellent organizational, prioritization, and multi-tasking skills. - Excellent computer skills (e.g., Outlook, Teams, to be trained on proprietary software). Benefits - Health and wellness – PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). - Financial incentives – Competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. - Vacation - Paid time off and personal holiday programs for work-life balance. - Volunteer time – One paid day per calendar year for community engagement. - Learning and development – Support for continual learning through the Learning Excellence at Paradigm (LEAP) program.

• Conducting remote mental health therapy to working adults • Delivering therapy via a virtual platform, comfortable with teleconferencing applications such as Zoom/Google Meet/WebEx • Documenting client goals, treatment progress, and assessments for reporting and measurement of progress

• The therapist in this position will be responsible for conducting remote mental health therapy children and adults. • All direct therapy will be delivered via a virtual platform; therefore the candidate must be comfortable and knowledgeable of teleconferencing applications such as Zoom/Google Meet/WebEx. • Documentation of client goals, treatment progress, and assessments is expected for reporting and measurement of progress at the conclusion of each therapy session. • The candidate will be provided with a TalkNYC! email address consistently for appointments and communications from staff and clients.