• Lead Cloud Financial Strategy & Governance • Drive FinOps practices across AWS and Azure using the FinOps Foundation Framework domains • Establish and maintain cost allocation models, tagging standards, and governance frameworks • Develop and enforce cloud financial policies, standards, and operational best practices • Partner with leadership to support cloud cost reduction initiatives and long-term infrastructure efficiency goals • Drive Cost Visibility & Financial Insights • Own and manage CloudZero configuration, including taxonomy, tagging governance, and cost allocation rules • Deliver actionable reporting and analysis for Engineering, Product, Finance, and leadership stakeholders • Maintain visibility across AWS, Azure, Datadog, Elastic, and related platforms • Advance cost intelligence initiatives, including unit economics and cost-per-customer analysis • Optimize Cloud & SaaS Spend • Identify and drive optimization opportunities across Reserved Instances, Savings Plans, rightsizing, storage optimization, and SaaS licensing • Develop and maintain utilization and cost-per-unit reporting across key infrastructure and vendor platforms • Partner with Engineering teams to improve cost-aware architecture and operational decision-making • Track optimization initiatives through measurable outcomes and ongoing KPI reporting • Build & Scale the FinOps Practice • Embed FinOps processes into budgeting, forecasting, operational reviews, and engineering workflows • Coach Engineering and CloudOps teams on cost accountability and sustainable financial operations • Automate repeatable governance and reporting workflows using SQL, Python, and infrastructure tooling • Drive adoption of emerging FinOps standards • Support Emerging AI & Platform Cost Management

• Responsible for developing and providing short-term tactical direction and oversight • Develops short-term improvements impacting an area • Directs the overall operations of an assigned group of communities within a geographic region • Oversees a revenue of $20-60 Million • Develops long-range objectives and strategies for each community within the region • Develops annual operating budget, including census, payroll, staffing and capital forecasts • Monitors and assesses compliance with financial forecasts, productivity and goal achievement • Determines areas needing cost reduction and program improvement and implements changes as needed through the Executive Directors at each community • Implements company-wide programs at communities in the areas of dining, asset management, finance, human resources, and other operational areas • Enhances appropriate communication between the communities and the divisional/corporate offices • Works with community management to implement sales and marketing activities and strategies to maximize occupancy • Assures that resident services reflect the highest quality in conformance with federal and state law and company standards • Enhances the quality of resident care by working with the functional team members in nursing, life enrichment, dining services, housekeeping and maintenance as needed • Evaluates, monitors, and enhances public relations efforts at each community • Assists all regional offices with preparation for state survey and licensing • Assures that all regional communities conform to qualitative and quantitative operating standards • Directly supervises and evaluates performance of Executive Directors within region • Updates, trains, and coaches staff as necessary to maintain high standards of quality care, financial accountability and business growth • Influences change in a positive manner within the assisted living industry through involvement with trade associations, regulatory agencies, and state executive and legislative officials • Partners with regional and community operations teams to oversee the overall health and safety program and practices for the region and maintain a safe environment for the residents, associates and families

• Ensure day-to-day administrative, leasing, compliance, and reporting operations run smoothly across multiple manufactured housing communities • Enter and maintain leases, renewals, move-ins, and move-outs in Rent Manager • Upload and organize resident documents (IDs, income proof, applications, agreements) • Track lease expirations and flag renewals in advance • Process resident info sheets and verify completeness • Run and track background & credit checks • Record approvals/denials per Fair Housing guidelines • Maintain audit-ready files for every resident • Support compliance with HUD, state, and park-level rules • Post rent, utilities, late fees, and one-time charges accurately • Assist with water, sewer, trash, and power billing setups • Identify and flag NSFs, delinquencies, and discrepancies • Coordinate with accounting on corrections and reconciliations • Create and update work orders in Rent Manager • Track status and follow up with Community Managers • Upload invoices, notes, and before/after photos • Help ensure maintenance hours are logged correctly • Prepare weekly and monthly reports, including occupancy, delinquencies, move-ins / move-outs, and leasing pipeline • Validate data accuracy across RM and Google Sheets • Highlight exceptions, trends, and risks proactively • Serve as back-office support for onsite Community Managers • Communicate clearly via Slack and email • Escalate issues with context and documentation • Maintain professional, calm, and solution-oriented communication

• Drive overall performance and quality outcomes across Clients, Care Pros, and Partners, ensuring your markets meet growth and quality objectives. • Lead, mentor, and develop a team of Client Managers and Care Pro Relationship Managers, fostering high performance and professional growth. • Guide Partners from onboarding through ongoing success, aligning strategic goals, identifying improvement opportunities, and supporting long-term growth. • Build and improve operational systems and processes to enhance service delivery, client outcomes, Care Pro safety, and market scalability. • Leverage data to identify trends, diagnose performance gaps, and develop strategies for continuous improvement. • Be accountable for financial performance hitting topline growth numbers for your markets and are expected to influence core drivers like revenue growth, margin, and operational efficiency, and Care Pro safety. • Take ownership of escalated client service issues driving resolution strategies that turn negative experiences into long-term retention opportunities for clients by directly managing clients most likely to churn (estimated at ~5% of your book). • Work closely with HQ teams, providing input into strategic decisions and advocating for your market's needs and opportunities.