Job Closed

This listing is no longer active.

Software Mind logo
Software Mind

Software House focused on results since 1999

Application Support Manager

ManagerManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 1999H1B No SponsorCompany SiteLinkedIn

Location

Costa Rica

Posted

17 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishCloudOracleSOAPSQL

Job Description

Application Support Manager

Software Mind

• Lead and develop a team of Technical Support Engineers across multiple experience levels. • Drive team performance through coaching, mentoring, career development, and regular performance management. • Oversee daily support operations to ensure service levels, response times, and customer satisfaction goals are achieved. • Manage escalations, incident workflows, and workload balancing across the team. • Collaborate with Engineering, Product, Customer Success, and Operations teams to resolve complex customer issues. • Monitor support metrics, dashboards, and operational KPIs to identify trends and improvement opportunities. • Conduct escalation reviews, case reviews, and post-incident analysis to improve operational effectiveness. • Drive continuous improvement initiatives focused on operational efficiency, automation, and customer experience.

Job Requirements

  • 5+ years of experience in technical support, application support, enterprise software operations, or related environments.
  • 2+ years of experience leading or managing technical support or engineering teams.
  • Strong understanding of enterprise support operations including SLA management, escalation management, incident response, queue management, customer satisfaction metrics and operational reporting.
  • Experience working with enterprise SaaS platforms and cloud-based application environments.
  • Familiarity with enterprise ecosystems such as SAP, Oracle, APIs, and cloud integrations.
  • Working understanding of REST/SOAP APIs, XML/JSON, SQL and enterprise databases, HTTP/HTTPS, integration workflows and cloud-native application concepts.
  • Strong communication and stakeholder management skills.

Benefits

  • Paid time off
  • Flexible work arrangements
  • Professional development

Related Categories

Related Job Pages

More Manager Jobs

IQVIA logo

Site Activation Manager

IQVIA

IQVIA is a publicly-traded healthcare intelligence company founded in 2016 upon the merger of two market leaders: Quintiles and IMS Health. With locations aroun

Manager17 days ago

• Provide strategic oversight and project management for global or multi-regional Site Activation activities • Lead start-up delivery (pre-award through activation) and lifecycle maintenance • Develop and execute the Site Activation Management Plan aligned with study strategy • Collaborate with internal teams, regions, and external stakeholders • Oversee regulatory submissions, approvals, contracts, and essential document processes • Identify risks and propose practical solutions to support study delivery

Bulgaria
Job Closed
ECPI University logo

Instructional Development Manager

ECPI University

Welcome to the official LinkedIn account of ECPI University. For more information, visit https://www.ecpi.edu/.

Manager17 days ago
Full TimeRemoteTeam 1,001-5,000H1B Sponsor

• Lead the design, development, and revision of courses and learning experiences across online, hybrid, and on-ground delivery formats • Serve as project manager for course development and revision initiatives, managing timelines, deliverables, stakeholder communication, and workflow coordination • Collaborate with faculty, subject matter experts, academic leadership, and external partners to align course content with learning outcomes, certification standards, employer expectations, and institutional quality standards • Support the thoughtful integration of Generative AI and emerging technologies into course design, instructional strategies, learning activities, and assessment practices • Help develop instructional approaches and assessments that recognize the growing presence of AI tools in academic and professional environments while promoting authentic learning and student skill development • Evaluate and recommend AI-enhanced learning tools and instructional technologies that improve student engagement and learning effectiveness • Design and develop engaging instructional materials using learning management systems and digital authoring tools such as Canvas, Articulate Storyline/RISE, Adobe eLearning tools, Camtasia, and related technologies • Stay current with instructional design best practices, adult learning theory, educational technologies, industry certifications, and emerging trends in higher education • Provide guidance, training, and support to faculty and staff during course development, implementation, and transition activities • Analyze course feedback, learner performance data, and quality metrics to support continuous improvement initiatives • Perform other related duties as assigned

United States
Vena Solutions logo

Partner Delivery Manager

Vena Solutions

Take your entire business from reactive to proactive with the leading AI-Powered Complete FP&A Platform.

Manager17 days ago
Full TimeRemoteTeam 501-1,000Since 2011H1B No Sponsor

• Act as trusted advisor to Vena’s global partner network applying product knowledge, solution development, and implementation methodology to assist partners in establishing their implementation capabilities and readiness across Vena customers. • Evaluate & optimise partner performance on individual partner projects, create plans, provide recommendations and facilitate escalations. Own and drive partner delivery excellence. • Provide technical advisory and best‑practice guidance across partner implementations as a player/coach role (design reviews, configuration validation, methodology alignment). • Be responsible and accountable for maintaining an accurate, current view of partner performance, capability and competency. • Support scoping activities by joining calls, reviewing SOWs, and validating assumptions. • Be responsible for assessing partner capabilities and progression providing recommendations and actions plan. • Collaborate across teams (Product, Technology, Enablement, Services, Customer Adoption, Sales/AM, etc.) to resolve partner needs and ensure smooth operations. • Provide technical and solution guidance through onboarding, ongoing enablement sessions for partners (new features, advanced use cases, deep dives) and ad-hoc implementation support. • Champion the voice of the partner, synthesizing feedback, trends and insights to develop partner enablement enhancements and support content. • Lead and contribute to strategic process improvement and enablement initiatives, driving innovation and operational excellence across the partner experience lifecycle. • Travel (as required) to client sites.

Canada
$123.8K - $178.0K / year

Manager – Advanced Analytics

Astrana Health

Astrana Health, formerly known as ApolloMed, is a leading risk-bearing, technology-powered health company. The company operates an integrated healthcare deliver

Manager17 days ago

• Contribute to the design and execution of Astrana Health’s enterprise analytics roadmap aligned with growth and value-based care objectives. • Lead the development of scalable analytics solutions and BI dashboards using tools such as Databricks and Power BI. • Implement and maintain strong data governance and development practices to ensure data accuracy, compliance, and trust. • Build customized reports and dashboards tailored to functional and executive stakeholders. • Partner with business units like Risk Adjustment and Quality to identify analytical opportunities, translate business needs into technical solutions, and deliver insights with measurable impact. • Support standardization and optimization of reporting/analytics capabilities across teams. • Mentor analysts and engineers, fostering technical excellence and a collaborative team environment. • Manage project timelines, deliverables, and stakeholder expectations while communicating technical concepts to non-technical audiences. • Promote best practices in analytics, data engineering, and BI development. • Lead and mentor a team of analytics professionals supporting HEDIS quality measurement and Risk Adjustment Factor (RAF) analytics. • Own end-to-end execution of key deliverables: HEDIS measure calculation, gap-to-goal reporting, compliance rate optimization, and RAF accuracy analytics across multiple lines of business. • Partner with business stakeholders (Clinical Operations, Quality Improvement, Finance) to translate requirements into scalable analytic solutions and drive actionable insights. • Establish QA protocols and ensure data integrity for all reporting deliverables. • Drive improvements to Star Ratings performance and risk score accuracy through advanced analytics and process optimization. • Partner with Data Engineering and IT to enhance data infrastructure, implement new measures, and resolve source data quality issues. • Conduct performance reviews and set development goals, to build team strength.

California
$160K - $170K / year