• Manage our recurring Rev Org reports (Board Decks, Weekly / Monthly / Quarterly Business Reviews, etc) • Build analytical models to set future goals based on historical revenue team performance that are flexible based on different scenarios / inputs (bookings, pipe gen, pipeline coverage, etc) • Partner with Business Intelligence team to increase reporting efficiency and ensure alignment across key reporting systems • Proactively assess trends & gaps in our data and synthesize actionable recommendations to our revenue leadership & data management teams respectively • Be an SME on Rev Org data for key partners: Finance, Accounting, Sales, Customer Success, BI, etc.

• Own end-to-end Revenue Operations support for the Training team, from contract signed through a customer’s first 30 days • Translate company-level revenue strategy into clear, executable operating plans for the Training team • Partner with Sales, Marketing, Training, and central RevOps to ensure alignment across the customer lifecycle • Design, refine, and automate workflows to drive efficiencies within the Training function • Build reporting and dashboards to provide clear visibility into customer lifecycle health and identify opportunities for improvement • Support a team that will be expanding internationally into a number of countries in the next 12 months • Partner closely with the Training team leadership to drive conversion improvements across the post sales funnel (Contract Signed to Customer Graduation)

• Metrics & Reporting: Architect, develop, and regularly produce key metrics, reporting, and actionable insights to evaluate and optimize the performance of revenue teams across the customer lifecycle • Quantitative Analysis: Conduct deep-dive analyses to understand root causes, identify blind spots, and improve detection of growth opportunities • Advanced Scenario Modeling: Build and maintain complex, multi-variable financial and operational models in Excel and Google Sheets. You will create "what-if" scenarios for commission changes, territory shifts, and headcount planning that allow leadership to see the ripple effects of every decision • Data Enrichment & Automation: Leverage tools like Clay and AI workflows to automate lead enrichment, sharpen account targeting, and scale outbound operations for the go-to-market teams • Operational Audit & Integrity: Act as the "source of truth" for the business. You will perform deep-dive audits of workflow, commission calculations, and funnel conversion to identify and fix data gaps before they impact the bottom line • Drive Business Change: Develop a strong understanding of the business to identify core focus areas and build trust with cross-functional partners

• Manage a high-volume CRM with inbound prospect calls, emails, and inquiries — responding with professionalism, warmth, and urgency. • Guide prospective neighbors through the leasing funnel with consistent follow-up, clear communication, and a genuine commitment to finding them the right home. • Process and review rental applications accurately, ensuring all documentation is complete and compliant with leasing requirements. • Schedule and coordinate in-person and virtual property tours, maintaining an efficient calendar for on-site leasing teams. • Support virtual tour and online leasing processes, helping prospects navigate digital tools with ease. • Maintain accurate, up-to-date records in property management software, ensuring all activity is logged daily and all proper steps are followed. • Partner with on-site leasing staff to ensure seamless communication and a consistent resident experience across every touchpoint. • Perform administrative tasks related to leasing and property management to keep operations running smoothly.