• Own end-to-end Revenue Operations support for the Training team, from contract signed through a customer’s first 30 days • Translate company-level revenue strategy into clear, executable operating plans for the Training team • Partner with Sales, Marketing, Training, and central RevOps to ensure alignment across the customer lifecycle • Design, refine, and automate workflows to drive efficiencies within the Training function • Build reporting and dashboards to provide clear visibility into customer lifecycle health and identify opportunities for improvement • Support a team that will be expanding internationally into a number of countries in the next 12 months • Partner closely with the Training team leadership to drive conversion improvements across the post sales funnel (Contract Signed to Customer Graduation)

• Metrics & Reporting: Architect, develop, and regularly produce key metrics, reporting, and actionable insights to evaluate and optimize the performance of revenue teams across the customer lifecycle • Quantitative Analysis: Conduct deep-dive analyses to understand root causes, identify blind spots, and improve detection of growth opportunities • Advanced Scenario Modeling: Build and maintain complex, multi-variable financial and operational models in Excel and Google Sheets. You will create "what-if" scenarios for commission changes, territory shifts, and headcount planning that allow leadership to see the ripple effects of every decision • Data Enrichment & Automation: Leverage tools like Clay and AI workflows to automate lead enrichment, sharpen account targeting, and scale outbound operations for the go-to-market teams • Operational Audit & Integrity: Act as the "source of truth" for the business. You will perform deep-dive audits of workflow, commission calculations, and funnel conversion to identify and fix data gaps before they impact the bottom line • Drive Business Change: Develop a strong understanding of the business to identify core focus areas and build trust with cross-functional partners

• Manage a high-volume CRM with inbound prospect calls, emails, and inquiries — responding with professionalism, warmth, and urgency. • Guide prospective neighbors through the leasing funnel with consistent follow-up, clear communication, and a genuine commitment to finding them the right home. • Process and review rental applications accurately, ensuring all documentation is complete and compliant with leasing requirements. • Schedule and coordinate in-person and virtual property tours, maintaining an efficient calendar for on-site leasing teams. • Support virtual tour and online leasing processes, helping prospects navigate digital tools with ease. • Maintain accurate, up-to-date records in property management software, ensuring all activity is logged daily and all proper steps are followed. • Partner with on-site leasing staff to ensure seamless communication and a consistent resident experience across every touchpoint. • Perform administrative tasks related to leasing and property management to keep operations running smoothly.

• Develop and execute a post-sales enablement strategy aligned to customer lifecycle goals: implementation success, adoption, value realization, expansion, and renewals. • Partner with Product Success and Customer Success leadership to identify gaps, friction points, and enablement opportunities across the customer journey. • Build and maintain post-sales playbooks covering onboarding, implementation milestones, adoption motions, health checks, renewal readiness, and expansion opportunities. • Enable CS and PS teams on consistent execution of lifecycle plays, including handoffs from Sales and collaboration with SEs and Product. • Translate evolving product capabilities into clear post-sales processes and customer-facing workflows. • Own or contribute to high-quality technical documentation in partnership with Product Success and Engineering (e.g., implementation guides, integration patterns, usage workflows). • Ensure internal-facing documentation is accurate, accessible, and aligned with how teams actually work in the field. • Help standardize demo artifacts, technical walkthroughs, and customer-facing enablement materials used post-sale. • Partner with Revenue Enablement and CS leadership to operationalize value realization frameworks across the customer lifecycle. • Support development and adoption of value models, success plans, and customer-facing ROI narratives tied to SpyCloud use cases. • Enable CS teams to confidently position realized value during QBRs, renewals, and expansion conversations. • Design and deliver enablement programs (live and asynchronous) for CS and PS teams, including onboarding, role-specific training, and ongoing readiness initiatives. • Reinforce consistent messaging around implementation outcomes, adoption success, and value realization. • Partner with Enablement Ops to track adoption, readiness, and effectiveness of post-sales enablement programs. • Work closely with Product, Product Marketing, Sales Engineering, RevOps, and Revenue Enablement to ensure alignment across pre- and post-sales motions. • Act as a connective tissue between teams to ensure customer-facing execution reflects strategy, product direction, and revenue goals.