• Develop and execute a post-sales enablement strategy aligned to customer lifecycle goals: implementation success, adoption, value realization, expansion, and renewals. • Partner with Product Success and Customer Success leadership to identify gaps, friction points, and enablement opportunities across the customer journey. • Build and maintain post-sales playbooks covering onboarding, implementation milestones, adoption motions, health checks, renewal readiness, and expansion opportunities. • Enable CS and PS teams on consistent execution of lifecycle plays, including handoffs from Sales and collaboration with SEs and Product. • Translate evolving product capabilities into clear post-sales processes and customer-facing workflows. • Own or contribute to high-quality technical documentation in partnership with Product Success and Engineering (e.g., implementation guides, integration patterns, usage workflows). • Ensure internal-facing documentation is accurate, accessible, and aligned with how teams actually work in the field. • Help standardize demo artifacts, technical walkthroughs, and customer-facing enablement materials used post-sale. • Partner with Revenue Enablement and CS leadership to operationalize value realization frameworks across the customer lifecycle. • Support development and adoption of value models, success plans, and customer-facing ROI narratives tied to SpyCloud use cases. • Enable CS teams to confidently position realized value during QBRs, renewals, and expansion conversations. • Design and deliver enablement programs (live and asynchronous) for CS and PS teams, including onboarding, role-specific training, and ongoing readiness initiatives. • Reinforce consistent messaging around implementation outcomes, adoption success, and value realization. • Partner with Enablement Ops to track adoption, readiness, and effectiveness of post-sales enablement programs. • Work closely with Product, Product Marketing, Sales Engineering, RevOps, and Revenue Enablement to ensure alignment across pre- and post-sales motions. • Act as a connective tissue between teams to ensure customer-facing execution reflects strategy, product direction, and revenue goals.

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. • Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support. • Experience a High-Performance Culture and Clear Purpose: Empowering team members to contribute to our mission with a clear understanding of their direct impact and accountability. • Design and build training materials, guides, and reference resources that help Solutions Engineers and Implementation Managers execute consistently across merchant engagements. • Translate complex operational workflows, fulfillment processes, and technical concepts into clear, structured enablement content. • Develop scalable onboarding experiences and role-based learning paths focused on technical knowledge and execution. • Partner closely with Product, Operations, Merchant Success, and RevOps teams to ensure technical updates, process changes, and new capabilities are reflected in enablement resources. • Act as a bridge between technical teams and enablement to ensure knowledge is captured, documented, and operationalized. • Support rollout of new tools, processes, or network changes through structured enablement plans. • Create practical, real-world learning experiences including eLearning, job aids, playbooks, and workflow documentation. • Build structured resources that help teams navigate merchant conversations, technical onboarding scenarios, and operational challenges. • Continuously refine content based on feedback from Solutions and Implementation teams. • Partner with leadership to identify gaps in technical readiness and prioritize enablement initiatives that improve consistency and efficiency. • Monitor adoption of resources and training programs, iterating based on team feedback and performance signals. • Additional duties and responsibilities as necessary.

Vatica Health is seeking a detail-oriented Revenue & Invoice Accountant / Senior Accountant to support accurate revenue recognition, invoicing, and incentive calculations. This role plays a key part in ensuring revenue is recorded in accordance with company policy and applicable accounting standards while supporting timely billing and reconciliation activities. The ideal candidate brings strong analytical skills, healthcare revenue experience, and a collaborative mindset.  Responsibilities  - Calculate and record monthly revenues in accordance with company policies and GAAP  - Prepare and issue customer invoices, ensuring accuracy and timeliness  - Apply and reconcile customer deposits and payments  - Calculate and process provider incentive payments in accordance with contractual terms  - Perform revenue-related reconciliations, including accrued revenue and AR  - Review customer contracts to ensure proper billing and revenue treatment  - Partner with operations, sales, and finance teams to resolve billing and revenue discrepancies  - Assist with month-end and year-end close activities  - Support internal and external audits by providing revenue documentation and analysis  - Identify opportunities to improve revenue processes, controls, and documentation, including enhancing automation where possible

• Perform data entry into designated Excel workbooks used for revenue tracking, using established templates and instructions • Maintain the integrity of revenue tracking files by: - Entering data into correct tabs/fields - Preserving formulas and links - Applying required formatting and naming conventions • Collect utility consolidated billing artifacts on a recurring cadence, including (as applicable): - Payment reports - Credit reports - Supporting source reports required for tie-outs and compliance documentation • Store and organize reports in centralized repositories (e.g., SharePoint/OneDrive) following defined folder structures, naming standards, and retention expectations • Support revenue “tie-out readiness” by ensuring: - Source reports are complete and saved in the correct locations - Data from source reports is entered into the correct tracking workbooks - Required reference files are linked or accessible for internal reviewers • Conduct structured discrepancy checks (non-analytical) by: - Comparing original utility/payment/credit reports to what was uploaded or recorded in internal systems/workbooks - Identifying and documenting mismatches, missing values, or formatting/translation errors - Flagging issues with clear evidence (screenshots, row references, report page numbers, timestamps) for internal resolution • Execute defined data validation steps supporting utility consolidated billing processes, such as: - Completeness checks (all required fields populated) - Formatting checks (dates, IDs, currency) - Cross-file checks per written instructions (e.g., totals match expected report values) • Maintain trackers for report receipt, processing status, exceptions, and completion dates • Communicate status updates and escalate blockers promptly (late/missing reports, portal download issues, corrupted files, unclear templates)