• Oversee daily operations of clinical operation support staff and ensure tasks are completed efficiently and accurately • Identify and address operational challenges and escalate more complex issues to management as needed • Support the development and implementation of work plans, assign tasks, and ensure alignment with program objectives • Develop and manage nurse schedules to ensure appropriate staffing coverage, support operational continuity, and address schedule adjustments in response to business and program needs • Manage larger, more-complex and growing or expanded clinical programs • Provide enhanced training and mentorship to team members by fostering skill development and professional growth • Collaborate with managers on recruitment, onboarding, and performance feedback for team members • Analyze team performance data and recommend process improvements to enhance quality, efficiency, and service outcomes

• Serve as the primary contact between the sponsor and the organization at the project level. • Ensure escalation pathways adhered to internally and externally (Rules of Engagement – communication pathways). • On projects where the scope requires, ensure clear delineation in responsibilities and communication pathways for secondary project leads (such as lead in a specific region, lead for a specific vendor(s) or subset of delivery). • Accountable for the overall delivery of the cross-functional project (time, cost, quality). • Ensure financial stewardship at a project level by demonstrating an intimate understanding of the contract, resource alignment to budget, management of Out of Scope activity, drive the Con Mod process/negotiations and team execution to timelines. • Establish, communicate and manage customer expectations to achieve optimal delivery during the project • Drive Risk Identification and Issue Resolution at project level (RBQM/RESOLVE). • Ensure project team compliance with organization policies, SOPs, ICH- GCP, regulatory and project specific requirements.

Role Description Are you an innovative clinician with expertise in both Children’s ADHD assessments and ADHD prescribing, excited to use technology and AI tools to improve care for families? This role combines ADHD neurodevelopmental assessment and prescribing responsibilities into a single integrated clinician role, enabling continuity of care for families from assessment through treatment. We are not a standard ADHD service. We: - Have built our own technology and AI tools to gather clinical information and support documentation, allowing clinicians to focus on families and children. - Provide multidisciplinary ADHD assessments aligned with NICE guidance. - Have an integrated electronic prescribing system within our electronic patient record. - Use NHS Electronic Prescribing Service access, enabling prescriptions to be sent directly to pharmacies. - Prioritise clinician development, innovation, and collaborative working. If you have the appropriate experience, there may also be opportunities to work across Children’s Autism, Dual Autism & ADHD pathways, and Adult ADHD prescribing pathways. Qualifications - An NMC-registered Nurse. - At least 4 years of experience delivering Children’s ADHD assessments. - At least 4 years of experience within Children’s ADHD prescribing services. - Strong understanding of typical child development across life stages. - ADHD presentations and differential diagnoses. - Co-occurring conditions. - Cultural considerations in neurodevelopmental assessments. - Excellent communication and caseload management skills. - Experience delivering client-centred feedback and recommendations. - Ability to pass an enhanced DBS with barred list check. Requirements - Experience in Adult ADHD prescribing services (desirable). - Experience in Children’s Autism Assessments or Dual Assessments (desirable). - Experience conducting risk assessments in neurodevelopmental services (desirable). - Safeguarding training Level 3 or above (desirable). Benefits - A strong and positive culture that prioritises team building, transparency, and career development. - Comprehensive compensation, including: - Total compensation of £65,000 per year, rising to £67,000 for more experienced clinicians. - Annual salary reviews, ensuring they are competitive. - 5% employer pension contribution. - For employees working at least 0.8 FTE: - Equity compensation through Share Options in Paloma Health. - Optional Private Medical Insurance and Employee Assistance Programme. - Home Office Equipment Allowance. - Professional Registration Fees Allowance for clinicians. - A unique annual leave benefits package which includes: - 37 days of annual leave (28 standard days, plus eight bank holidays, plus your birthday off). - Option to buy an additional 5 days per year (giving a maximum of 42 days). - Where required, 2 days per year of special leave for personal or family-related events. - Additional benefits include: - A premium performance company laptop. - NHS discounts, including the Blue Light Card.

Role Description We're building a telehealth practice that operates across dozens of states — and this role keeps that engine running smoothly. You'll work across three interconnected areas: - Making sure clinicians are licensed where they need to be - Keeping our clinical systems running - Helping us stay ahead of patient demand On any given day you might be: - Updating a cross-state licensing matrix - Troubleshooting an e-prescribing issue - Flagging a capacity gap before it becomes a problem If you like variety, improving processes, care about the details, and efficiently document how things work — you'll fit right in! Qualifications - 1–3 years in Clinical Operations, Healthcare Ops, or a highly regulated coordination role; multi-state or telehealth experience is a plus - Familiarity with the credentialing lifecycle; collaborative agreement or payer enrollment experience is a bonus, not a requirement - Comfortable with clinical platforms (Acuity, AthenaOne, or similar EHRs); e-prescribing experience helpful (DoseSpot a plus) - Experience tracking project timelines or handling coordination tasks for multi-state expansions is a huge plus - Strong Excel/Sheets skills; an interest in learning data-driven decision-making (SQL is a plus, not a requirement) - You naturally write things down, build SOPs, and leave a process cleaner than you found it - You're genuinely curious and eager to learn — whether that's a new state's licensing rules, a clinical workflow you've never seen, or a better way to structure a spreadsheet Requirements - Partner with Clinical Leadership and Licensing/Credentialing team to absorb, document, and execute against state-by-state licensing, DEA, and collaborative agreement rules - Maintain our state-by-state licensing strategy so clinicians hold the licenses they need to see patients across our full footprint - Source and match CPs for NPs/PAs, keeping supervisory ratios and state-specific structures compliant as we scale - Support the handoff from credentialing to payer enrollment so clinicians move from licensed to billable without unnecessary lag - Serve as a primary responder for clinical technical issues (e.g., pharmacy integrations, e-prescribing platforms, internal EHR workflows) - Spot friction in the "patient-to-prescriber" journey and help test and rollout system fixes that increase daily throughput - Troubleshoot errors and translate technical "glitches" into clear instructions for our engineering team to fix - Coordinate the manual "puzzle pieces" of clinician transfers during routine patient reassignments and clinician transitions - Maintain visibility across hiring cohorts and license readiness to support smooth onboarding - Help us identify "bottleneck states" where licensing is lagging behind patient demand Benefits - Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) - Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure - 10 company holidays - Work From Home Stipend - 401k Contribution Platform - Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!