Ophelia logo
Ophelia

Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost six years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.

Associate, Clinical Operations

Clinical OperationsClinical OperationsFull TimeRemoteMid LevelTeam 205Since 2020Company Site

Location

United States

Posted

20 days ago

Salary

$60K - $65K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Associate, Clinical Operations

Ophelia

Role Description We're building a telehealth practice that operates across dozens of states — and this role keeps that engine running smoothly. You'll work across three interconnected areas: - Making sure clinicians are licensed where they need to be - Keeping our clinical systems running - Helping us stay ahead of patient demand On any given day you might be: - Updating a cross-state licensing matrix - Troubleshooting an e-prescribing issue - Flagging a capacity gap before it becomes a problem If you like variety, improving processes, care about the details, and efficiently document how things work — you'll fit right in! Qualifications - 1–3 years in Clinical Operations, Healthcare Ops, or a highly regulated coordination role; multi-state or telehealth experience is a plus - Familiarity with the credentialing lifecycle; collaborative agreement or payer enrollment experience is a bonus, not a requirement - Comfortable with clinical platforms (Acuity, AthenaOne, or similar EHRs); e-prescribing experience helpful (DoseSpot a plus) - Experience tracking project timelines or handling coordination tasks for multi-state expansions is a huge plus - Strong Excel/Sheets skills; an interest in learning data-driven decision-making (SQL is a plus, not a requirement) - You naturally write things down, build SOPs, and leave a process cleaner than you found it - You're genuinely curious and eager to learn — whether that's a new state's licensing rules, a clinical workflow you've never seen, or a better way to structure a spreadsheet Requirements - Partner with Clinical Leadership and Licensing/Credentialing team to absorb, document, and execute against state-by-state licensing, DEA, and collaborative agreement rules - Maintain our state-by-state licensing strategy so clinicians hold the licenses they need to see patients across our full footprint - Source and match CPs for NPs/PAs, keeping supervisory ratios and state-specific structures compliant as we scale - Support the handoff from credentialing to payer enrollment so clinicians move from licensed to billable without unnecessary lag - Serve as a primary responder for clinical technical issues (e.g., pharmacy integrations, e-prescribing platforms, internal EHR workflows) - Spot friction in the "patient-to-prescriber" journey and help test and rollout system fixes that increase daily throughput - Troubleshoot errors and translate technical "glitches" into clear instructions for our engineering team to fix - Coordinate the manual "puzzle pieces" of clinician transfers during routine patient reassignments and clinician transitions - Maintain visibility across hiring cohorts and license readiness to support smooth onboarding - Help us identify "bottleneck states" where licensing is lagging behind patient demand Benefits - Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) - Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure - 10 company holidays - Work From Home Stipend - 401k Contribution Platform - Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

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