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Trupanion

Medical insurance for the life of your pet.

Analyste Bilingue, Assurance Qualité des Réclamations

AnalystAnalystFull TimeRemoteMid LevelTeam 1,001-5,000Since 2000H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

17 days ago

Salary

$70K / year

Seniority

Mid Level

High School2 yrs expFrenchEnglish

Job Description

Analyste Bilingue, Assurance Qualité des Réclamations

Trupanion

• Examiner les dossiers médicaux, formulaires, factures et documents justificatifs afin d’évaluer les décisions de réclamation conformément aux politiques de Trupanion, y compris dans des cas complexes. • Collaborer étroitement avec les membres et gestionnaires de l’équipe des réclamations afin d’assurer la précision et la cohérence du traitement, tout en contribuant à une expérience client exceptionnelle pour les propriétaires d’animaux et les cliniques vétérinaires. • Participer à la conception, à la préparation, à la révision et au suivi des audits de vérification des paiements de réclamations. • Appuyer les audits internes et externes des produits Trupanion. • Identifier des tendances et des occasions d’amélioration des processus au sein des opérations de réclamations. • Traduire et transcrire des dossiers médicaux ainsi que des communications de clients ou de tiers entre le français et l’anglais. • Maintenir un haut niveau de précision, de productivité, d’adaptabilité et de collaboration dans un environnement en évolution rapide.

Job Requirements

  • Bilinguisme (français et anglais) requis.
  • Permis d’expert en sinistre en assurance de dommages (particuliers) au Québec.
  • Minimum de deux (2) ans d’expérience en traitement de réclamations en assurance de dommages.
  • Au moins un (1) an d’expérience en service à la clientèle téléphonique.
  • Atout important : expérience en assurance médicale pour animaux ou en clinique vétérinaire.
  • Intérêt marqué pour évoluer dans une équipe en croissance avec des objectifs communs de performance.
  • Excellentes aptitudes en résolution de problèmes, avec une approche curieuse, créative et adaptable.
  • Grande capacité d’adaptation au changement et aisance dans un environnement en pleine expansion.
  • Maîtrise des outils technologiques, incluant Microsoft Office et les applications web.
  • Volonté de collaborer, d’apprendre et de soutenir divers processus.
  • Excellentes compétences en communication écrite et orale en français et en anglais.
  • Capacité à s’adapter rapidement à des processus et protocoles en évolution.
  • Engagement envers un service client exceptionnel.
  • Flexibilité quant à l’horaire selon les besoins du département.

Benefits

  • Assurance-maladie complémentaire payée par l'employeur pour vous et votre famille
  • Trupanion s'associe à Wealthsimple pour enregistrer votre REER, votre pension, etc.
  • Quatre semaines de congés payés et 11 congés mobiles (vous pouvez décider quels jours sont les plus importants pour vous!)
  • Cinq semaines payées, congés sabbatiques après cinq ans d'emploi
  • Assurance médicale payée par l'employeur pour un seul animal de compagnie (chat ou chien)
  • Congés payés pour faire du bénévolat dans des organismes à but non lucratif
  • Environnement de travail ouvert, amical et amusant qui accepte les animaux de compagnie

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