• Receive inbound calls, faxes, and web requests from providers and/or clients • Initiate and facilitate the authorization process in accordance with established health plan policies and procedures • Document demographic information obtained from telephonic, fax, or emailed requests within the care management system • Make outbound calls to follow up on discharge information or request updated clinical information as necessary for concurrent review • Screen inquiries to determine the services that require certification at the time of the inquiry • Obtain clinical information and forward the caller to the clinical staff for completion of the review • Provide certification based upon scripted clinical algorithms or benchmark Length of Stay • Collaborate and effectively communicate with internal and external partners • Stay up to date on Summary Plan Documents and other related resources related to service requests • Ensure applicable URAC standards, Confidentiality/HIPAA standards, and internal policies, practices, and productivity metrics are met • Performs other related duties as assigned by supervisor.

• Conduct monthly Chronic Care Management (CCM) calls to assess patient health status and provide patient education • Perform medication reconciliations and identify barriers to care adherence • Assist with health risk assessments, remote patient monitoring, and transitional care management activities • Accurately document all patient interactions within Electronic Health Record (EHR) systems • Collaborate with providers and clinic staff to support individualized patient care plans • Connect patients with appropriate community resources and support services • Maintain HIPAA compliance and patient confidentiality at all times • Independently manage schedules, patient outreach, and productivity goals

Role Description The Bilingual Home Finding Specialist serves as the initial point of contact for prospective residents, offering a high level of customer service and support throughout the rental home inquiry process. This role focuses exclusively on handling inbound calls, addressing questions, and providing information to ensure a smooth and positive experience. The Home Finding Specialist will aim to resolve inquiries in a single call whenever possible and will transfer calls to the Home Finding Consultant if further assistance is required. - Handle Inbound Calls: Serve as the first point of contact for prospective residents, addressing general inquiries and providing general information about property availability, and directing prospective residents to Home Finding Consultants, or to an online rental application portal containing information prepared by or under the direction of real estate license holders. - One-Call Resolution: Strive to resolve inquiries in a single call by directing prospective residents to guidance prepared by real estate license holders. Transfer calls to the Home Finding Consultant for additional assistance when necessary. - Deliver Exceptional Customer Service: Provide a positive and efficient experience for prospective residents, addressing their concerns and resolving issues promptly. - Update and Maintain Records: Keep accurate records of interactions, tracking inquiries and call outcomes to ensure effective follow-up and reporting. Qualifications - High School diploma or GED required. - Must be fluent in Spanish. - Proven experience in customer service, ideally in a service-oriented role. - Strong communication and collaboration skills. - Basic knowledge of maintenance and property management is a plus. - Ability to handle multiple tasks efficiently in a fast-paced environment. - Motivated to achieve service excellence. - Capable of working effectively in a fully remote role. - Flexibility to align with Progress’ business hours, including weekends. Benefits - Competitive Compensation - Including performance-based bonuses that reward your contributions. - Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more. - Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday. - Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth. - A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

Role Description Hiring Full Time Remote Bilingual French Call Centre Specialist - Work from Home We are looking for energetic and professional individuals with great attention to detail to join our team. We provide paid training, great ongoing support, and health and dental benefits/RRSP upon completion of probation. Key Responsibilities - Managing inbound phone calls from our clients (we are not a telemarketing centre) - Professionally greet callers, provide and request required information - Relay and route critical messages to on-call personnel by prioritizing emergency calls - Responding to customer requests professionally and with accurate information Qualifications - A friendly and upbeat voice and a positive attitude - Good grammar and spelling as well as a professional demeanor - Computer skills in a Windows-based environment - Customer Service: 1 year (Required) - Call Centre Experience: 1 year (Preferred) - Punctual with great attendance - Fast learner and be able to type well (at least 35 words per minute) - High school or equivalent (Preferred) - Be a 'team player'! Requirements - Our positions require candidates that are very detail oriented and process information logically. - We handle calls for a large number of accounts, so there is always a lot of activity and new challenges to face and resolve daily! Compensation - $22.00/hour Benefits - RRSP with company matching - Dental Insurance - Health Insurance - Paid Time Off - Vision Insurance Benefit Conditions - Waiting period may apply, only full-time employees eligible Shifts Offered - Full Time (35-40 hours) per week - Shifts between 8am-11pm EST - 24/7 availability - You must be available to work weekends - Daytime and Evening shifts available to include a minimum of Saturday, Sunday, and Monday - The first week of training will follow a split schedule: - Monday and Tuesday, 1:30pm-9:30pm EST - Wednesday-Friday, 9am-5pm EST Equipment and Facilities - You must provide a PC/Laptop with Windows 11 or above - High Speed Internet, direct ethernet cable connected - You must provide a USB Headset - Must have a quiet and distraction-free office space or room with a door closed for confidentiality Instructions - Before applying, please conduct a free speed test online. You will NOT be able to work off Wi-Fi. - Make sure you are connected to Wi-Fi and not cellular. - Go to fast.com on any browser. The test will begin to load automatically. Let it run until it gives you a final download speed. - When download speed is final, click "Show More Info" to begin testing upload speed. - Keep your Download and Upload speeds handy in the event that the manager contacts you regarding the position. To Apply - Click Apply Now and answer any questions provided. - We will be in contact with you with the next steps, which will include Indeed Assessments that will be sent to you via email / your Indeed account. - You must complete the assessments to proceed to the next step. Equal Opportunity Employer TigerTel is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.