• Responsible for installation, configuration, maintenance, and repair of medical equipment, ensuring optimal performance and compliance with regulatory standards. • Install and configure a range of medical equipment, focusing on one modality. • Conduct testing and calibration to ensure optimal performance. • Train healthcare staff on operation and basic troubleshooting. • Perform preventive maintenance and corrective operations of moderate complexity. • Capture and maintain accurate work documentation, including debriefing, parts ordering, and KPI metrics. • Apply and coach to ensure EHS and compliance standards are met. • Leverage customer knowledge to assist with contract and on-demand revenue growth. • Escalate complex problems to experienced peers. • Lead communications with customers and serve as escalation point for concerns, including installations. • Remote fixing and equipment diagnostics.

• Evaluate and troubleshoot imaging equipment issues and implement appropriate repairs. • Complete Preventative Maintenance on designated equipment. • Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines. • Complete service and repair documentation following hospital protocol and GEHC policies & procedures. • Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment. • Mentor with and assist more experienced technicians on progressive repairs and resolution.

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs. • Complete Preventative Maintenance on designated equipment. • Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines. • Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures. • Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Learn and ensure proper care of tools and test equipment and ensure calibration. • Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment. • Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area.

• Embed into priority partner and customer engagements to accelerate progress toward defined technical outcomes • Provide hands-on integration and implementation support, guiding teams on recommended approaches • Diagnose and resolve complex technical issues, coordinating internally to drive resolution • Plan and facilitate technical workshops, hackathons, and enablement sessions to build capability and adoption • Build and maintain high-quality demo assets, including sample applications, reference implementations, and demo environments • Continuously improve technical demos to support customer engagements and internal enablement • Capture and standardise repeatable technical patterns (reference architectures, templates, runbooks, playbooks) • Gather evidence-based insights from real-world deployments and translate them into actionable product feedback • Maintain clear communication on engagement status, risks, and next steps across stakeholders