Role Description The role of Client Manager (CM) is to develop a trusted advisor relationship with key account influencers, decision makers, stakeholders, and executive sponsors for an assigned area of existing and new accounts. Responsibilities include: - Establishing themselves as the first point of contact post-implementation for managing day-to-day service and support needs. - Improving customer loyalty, increasing product utilization, and upsell opportunities. - Gathering feedback and referrals for individual and territory portfolio expansion. - Regularly analyzing customer-specific data to improve account profitability and service. - Acting as the client’s emissary to the company and representing the company to the client in the highest ethical standard. Qualifications - Proven account management experience. - Prior Technical Support experience. - Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level. - Experience in delivering client-focused solutions via both expressed and implied wants or needs. - Proven ability to manage multiple projects at a time while paying strict attention to detail. - Excellent listening, negotiation, and presentation skills via telephonic and face-to-face methods. - Excellent verbal and written communications skills. - Knowledge of the telecommunications and technology industries. - Understanding of workflow processes and Securus products and services. - High degree of problem solving, conflict resolution, and negotiation skills. - Highly proficient in the use of business office tools and electronic communication methodologies. - Strong data/information analysis and integration skills. - Advanced customer service skills. - Ability to handle multiple tasks and to work independently. - Time management and information organization skills. - Ability to identify, prioritize, and respond to multiple and conflicting tasks. - Ability to work under pressure, to meet deadlines, and to deal positively with rejection and conflicts. - Ability to communicate with co-workers and business contacts in a courteous and professional manner. - Ability to effectively function as a team player. - Ability to develop ongoing rapport with clients and consumers and obtain relevant information. - Ability to travel for up to a week at a time. - Proven ability to successfully draft and execute strategic account plans. Requirements - High school diploma or GED. - 5-7 years of experience managing accounts is required. - Strong business relationship management skills. - Ability to work well in an energized, fast-paced, entrepreneurial, and collaborative environment. - Proficiency in Microsoft Office (Word, Excel, PowerPoint) and capable of learning and training others on new technology. Benefits - Salary range: $59,688.25 - $68,044.60 per year. - Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc. if applicable). - Health Insurance. - 401(k). - Disability. - Life Insurance. - Paid Time Off. - Voluntary Benefits.

• Achieve profitable sales growth in Walmart and Sams • Leverage data and insights for category management • Be customer obsessed and manage critical business needs • Partner with sales director and retailer on joint business plan • Demonstrate strong command of operational needs including forecasting and P&L expertise • Partner with supply chain for operational efficiency • Identify growth in new categories and develop go to market strategies • Partner with eComm team for Ecommerce growth

• Build and maintain excellent customer relationships to support solid business growth. • Implement a consultative selling style that operates independently on a daily basis. • Develop new business within geographic territory. • Meets and exceeds projected sales goals based on territory quota established by sales management. • Quickly and accurately meets customer needs; returns customer phone and email inquiries within 24 hours. • Formulates and executes an effective call cycle plan to grow territory business; prepares and presents account business plans for minimum “top 25” customers as well as quarterly growth plans. • Maintains technical proficiency with CVI products and competitive products. • Uses CRM tool and reports daily to analyze product, account sales and overall territory growth. • Participates in provincial and regional optical shows when requested. • Submits all administrative reports on a timely basis (call reports, expense reports, ROI reports, etc.)

• Develop and implement an evolving strategic plan and process to effectively manage your assigned customers, driving growth and profitability. • Document account requirements; identify key stakeholders and implement successful account management plans in conjunction with the bidadoo sales/production teams. • Drive revenue through fees associated with our professional auction, remarketing, and consignment services. • Maximize returns by proving value and advantages of working with bidadoo. • Build a comprehensive knowledge of the new and used equipment products, become a trusted advisor, guiding customers on the valuation and sales of machinery and equipment. • Prepare professional proposals, program agreements, terms of sales, and trade responses coordinating the approval process and submission. • Demonstrate our remarking services and provide best fit solutions for our customers. • Engage customers to provide; awareness, training, event participation, marketing and support, building a positive brand image and reputation across our customer’s organization. • Develop relationships with our AMS, production, seller services and other team members; working with them to ensure a positive experience and customer retention. • Utilize the tools, CRM and resources to document and communicate with all stakeholders. • Provide a great customer experience for our customer and team supporting the bidadoo values and brand promise. • Demonstrate bidadoo pride in everything you do.